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Alexa Drake

Alexa is a former Content Marketing Associate at G2. Born and raised in Chicago, she went to Columbia College Chicago and entered the world of all things event marketing and social media. In her free time, she likes being outside with her dog, creating playlists, and dabbling in Illustrator. (she/her/hers)


How Much Is Spotify Premium? (The Different Subscription Tiers)

If you’re a music fan, chances are you know what Spotify is.

Customer Service

What is Great Customer Service? (7 Tips to Wow Customers)

Underperforming customer service is the demise of all businesses.


YouTube Premium (The Features, How Much It Costs + YouTube Music)

The first thing you need to know is that YouTube Red doesn’t exist anymore.

Customer Service

What Is Automated Customer Service? (+4 Ways to Implement It)

If you haven’t noticed, bots are taking over the world.


90+ Marketing Statistics You Need To Know in 2019

Marketing is at the cornerstone of every industry.

Customer Service

14 Customer Service Jobs (+How to Land One)

Like The Beatles said, “I get by with a little help from my friends.”


Conversational Marketing (What Is It + How Can You Use It?)

Talking to your audience is important.


Mass Marketing (How It’s Effective + 3 Examples)

What would you justify as a necessity?


Niche Marketing: Explained Simply

Standing out is hard.

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