Alexa is a content writer at Showpad and a former content associate at G2. Born and raised in Chicago, she went to Columbia College Chicago and entered the world of all things event marketing and social media. In her free time, she likes being outside with her dog, creating playlists, and dabbling in Illustrator. (she/her/hers)
Customer service is like flour.
Have you ever found yourself just going through the motions at work? You’re not alone.
When was the last time someone asked you how you felt about something?
Empathy may be a more important skill to develop than confidence or even passion. There are a...
The relationship between customer and representative can be a beautiful thing.
Ah yes, the age-old question.
If you’re a music fan, chances are you know what Spotify is.
Underperforming customer service is the demise of all businesses.