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Alexa Drake

Alexa is a content writer at Showpad and a former content associate at G2. Born and raised in Chicago, she went to Columbia College Chicago and entered the world of all things event marketing and social media. In her free time, she likes being outside with her dog, creating playlists, and dabbling in Illustrator. (she/her/hers)

Customer Service

Build Your Customer Service Team (+10 Tips on Managing with Purpose)

Customer service is like flour.


Why Employees Quit: 60 Statistics Employers Should Know

Have you ever found yourself just going through the motions at work? You’re not alone.

Customer Service

What Is a CSAT Score and What Does It Mean?

When was the last time someone asked you how you felt about something?

Website Hosting

45 Fascinating WordPress Statistics for 2019

Blogs are everywhere.


5 Ways to Use Empathy in Leadership From Zoom CEO, Eric Yuan

Empathy may be a more important skill to develop than confidence or even passion. There are a...

Customer Service

Customer Service Training: How to Build a Strong Foundation

The relationship between customer and representative can be a beautiful thing.


How Long Should a Resume Be? (The Truth About Resume Length)

Ah yes, the age-old question.


How Much Is Spotify Premium? (The Different Subscription Tiers)

If you’re a music fan, chances are you know what Spotify is.

Customer Service

What is Great Customer Service? (7 Tips to Wow Customers)

Underperforming customer service is the demise of all businesses.

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