Alexa is a content writer at Showpad and a former content associate at G2. Born and raised in Chicago, she went to Columbia College Chicago and entered the world of all things event marketing and social media. In her free time, she likes being outside with her dog, creating playlists, and dabbling in Illustrator. (she/her/hers)
Customer service is like flour.
by Alexa Drake
Have you ever found yourself just going through the motions at work? You’re not alone.
by Alexa Drake
When was the last time someone asked you how you felt about something?
by Alexa Drake
Empathy may be a more important skill to develop than confidence or even passion. There are a...
by Alexa Drake
The relationship between customer and representative can be a beautiful thing.
by Alexa Drake
Ah yes, the age-old question.
by Alexa Drake
If you’re a music fan, chances are you know what Spotify is.
by Alexa Drake
Underperforming customer service is the demise of all businesses.
by Alexa Drake