Alexa Drake

Alexa is a former content associate at G2. Born and raised in Chicago, she went to Columbia College Chicago and entered the world of all things event marketing and social media. In her free time, she likes being outside with her dog, creating playlists, and dabbling in Illustrator. (she/her/hers)

Customer Service

Build Your Customer Service Team (+10 Tips on Managing with Purpose)

Customer service is like flour.


Why Employees Quit: 60 Statistics Employers Should Know

Have you ever found yourself just going through the motions at work? You’re not alone.


5 Ways to Use Empathy in Leadership From Zoom CEO, Eric Yuan

Empathy may be a more important skill to develop than confidence or even passion. There are a...

Customer Service

Customer Service Training: How to Build a Strong Foundation

The relationship between customer and representative can be a beautiful thing.


How Long Should a Resume Be? (The Truth About Resume Length)

Ah yes, the age-old question.


How Much Is Spotify Premium? (The Different Subscription Tiers)

If you’re a music fan, chances are you know what Spotify is.

Customer Service

What is Great Customer Service? (7 Tips to Wow Customers)

Underperforming customer service is the demise of all businesses.


YouTube Premium (The Features, How Much It Costs + YouTube Music)

The first thing you need to know is that YouTube Red doesn’t exist anymore.

Customer Service

14 Customer Service Jobs (+How to Land One)

Like The Beatles said, “I get by with a little help from my friends.”

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