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Customer service is a secret weapon.
Customer service is like flour.
When was the last time someone asked you how you felt about something?
The relationship between customer and representative can be a beautiful thing.
Underperforming customer service is the demise of all businesses.
If you haven’t noticed, bots are taking over the world.
Like The Beatles said, “I get by with a little help from my friends.”
Globalization has brought a more competitive environment to any and every industry out there.
I used to love sending letters.
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