I’ve seen post after post from sysadmins, solo IT pros, and managed service providers (MSPs) asking the same thing: “What’s the best RMM software that doesn’t make me throw my laptop out of the window?”
Between clunky agent deployments, patch automation that breaks at scale, overpriced licensing tiers, and remote access tools that freeze when you need them most, the frustrations are real, and I’ve heard them loud and clear.
I may not be managing endpoints myself, but I’ve spent the last few weeks knee-deep in this space, comparing features, reading MSP forums, analyzing user reviews, and studying what real teams need from their RMM.
In this article, I’ll walk you through the five best RMM software tools for a range of needs: whether you’re running a one-person IT shop, supporting nonprofit clients, or scaling an MSP that’s juggling thousands of endpoints.
If you’re tired of bloated features, high-pressure demos, and support that ghosts you when you need it most, you’re in the right place.
*These are the top-rated products in the RMM software category, according to G2 Grid Reports. I have mentioned the starting price of their monthly paid plans and their standout features for easy comparison, wherever applicable.
The workplace is no longer the same. 75% of business leaders expect to change their hybrid work model in the next two years, according to Zoom. And with rising cyber threats, I know for a fact that remote monitoring and management (RMM)software is considered essential by many IT teams. Its market is projected to grow from $3.06 billion in 2024 to $5.1 billion by 2030, reflecting how critical the flexibility and visibility these tools bring.
The best way someone put it to me was, “It’s like having eyes on every machine, without needing to be in the room.” That stuck with me. At its core, RMM software gives teams the tools to oversee, maintain, and support endpoints from anywhere, handling patching, scripting, remote desktop, alerts, asset tracking, and more in one place.
When I asked MSPs what they rely on their RMM for, the answer was almost always the same: “It’s how we keep everything running without constantly putting out fires.” For internal IT teams, especially those juggling hybrid work environments, it becomes the central dashboard to manage updates, machines, user issues, and even inventory, without hopping across a dozen different tools.
What stood out in these conversations was how much a good RMM changes the game. It’s not just about monitoring; it’s about making workflows repeatable, remote support reliable, and teams more proactive than reactive. The right RMM doesn’t overwhelm you with alerts. It filters the noise, simplifies the response, and saves time where it matters most.
To narrow down the overwhelming list of options, I started where many IT pros do, on G2’s RMM software category page. I filtered for tools with consistently high satisfaction scores, a healthy volume of real-user reviews, and clear momentum in the space.
From there, I dug into each platform’s core feature set. I used AI to analyze 1,000+ G2 reviews to know what users liked and disliked about the product.
In cases where I couldn't personally test the tool due to limited access, I consulted a professional with hands-on experience and validated their insights using G2 reviews. The screenshots featured in this article may mix those captured during evaluation and those obtained from the vendor's G2 page.
After speaking with MSPs and internal IT pros, I narrowed my criteria for the best RMM software to a handful of non-negotiables. Here’s what I looked for based on what real users said matters most in day-to-day operations.
With this, I narrowed down to the 5 best RMM software. Not all of them tick every box on my criteria list, but each stands out in ways that make it worth considering, depending on your specific needs.
The list below contains genuine user reviews from the RMM software category. To be included in this category, a solution must:
*This data was pulled from G2 in 2025. Some reviews may have been edited for clarity.
NinjaOne is one of those names I kept hearing whenever I asked IT pros and MSPs what RMM software they actually liked using. It came up on G2, in Reddit threads, and in a few one-on-one conversations I had during my research. Naturally, I wanted to dig deeper into why it stands out.
After watching the video demo and combing through recent G2 reviews, it’s easy for me to see why NinjaOne consistently ranks so high as one of the top-rated RMM software.
Users seem to love most is how clean and intuitive the platform feels. Whether they’re managing 50 devices or 5,000, the ease of use and setup came up again and again. Several reviewers mentioned getting up and running quickly, without needing tons of documentation or outside help.
The real standouts in my view? Patch management, remote monitoring, and device control. These are consistently rated at 94% on G2, putting NinjaOne above the category average. It’s praised for its real-time visibility, fast agent performance, and granular policy controls.
I saw multiple comments from system administrators who said it helps them confidently automate updates and reduce hands-on intervention. This is especially valuable for small teams stretched thin. I'd say NinjaOne is one of the most reliable RMM tools for network management.
NinjaOne isn’t perfect, and no RMM really is. One thing I kept hearing was that the reporting functionality feels a bit limited, especially if you’re looking for highly customizable or client-facing reports. Several IT pros mentioned that while the dashboards are clean and helpful, digging deeper into data or automating reports requires more flexibility than what’s currently offered.
I also saw a few G2 users point out that modules like scripting and MDM could benefit from more advanced functionality. I would say they’re not dealbreakers, but more of a common ask from teams looking to scale or automate more complex workflows.
Nonetheless, 99% of users on G2 rate NinjaOne 4 or 5 stars, which speaks volumes about how well it delivers on the core features IT teams and MSPs rely on most.
Overall, I'd recommend NinjaOne to IT teams or MSPs looking for a reliable, no-frills RMM platform that nails the fundamentals. It’s especially ideal for teams that value easy setup, good customer support, and streamlined patching across Windows and macOS environments.
And if you’re coming from tools with outdated interfaces or laggy agents, this one might just feel like a breath of fresh air.
"I use NinjaOne daily for my company, and one of the best features of NinjaOne's RMM is how lightweight it is! Other RMM providers out there have their initial product, and offer free features like Network Mapping, Security Reporting, etc, which you think is great; however, this changes when looking into the services and system usage. There were multiple additional services that were beyond just the RMM Agent, which used a fair amount of system memory to run, which could bog a system down depending on the specs.
Not with NinjaOne! They just have their agent module, which you can customize with your company branding or hide it, and that agent houses all the "Standard" features of NinjaOne, like Patching, Documentation, Remote, etc. No additional bloat services required. In addition to being one of the best RMMs out there with their Automation and Scripting, you can attach pre-made or Custom Scripts to the Agent, enabling you or your end user to run added scripts directly from the PC! It's also super easy to get it all set up and deployed to all your systems. There are many things I like about NinjaOne, but that one stood out the most to me.
The second would have to be their Customer Support. Ninja One has to be one of the best with their customer support. Any time I had an issue or a question with how something integrated, I got a response within a few hours. The best part, the response had every thing I needed to have my question/issue answered! No searching around FAQs or nonsense like that."
- NinjaOne Review, Eddie.
"Some modules, such as MDM, are not yet on par with competing products; however, they seem to require additional time to mature. The pricing model definitely needs improvement—having clearly defined tiers rather than constant adjustments would be beneficial. Finally, the built-in reporting could offer greater flexibility."
- NinjaOne Review, Samir H.
Need deeper MDM functionality? Explore the best mobile device management software for advanced control.
Datto RMM came up often in my research, especially when I spoke with MSPs who were deep into managing client networks and needed something more scalable than entry-level tools. It’s widely used across the MSP space and it shows up strongly on G2 with a 4.5-star average from 600+ reviewers.
A big part of why Datto RMM works for so many teams, in my opinion, is its core remote monitoring and device management capabilities. Those are the bread and butter, and reviewers agree. Remote monitoring alone scored a strong 93% satisfaction rating, with G2 users calling out how easy it is to get granular visibility into endpoints and automate common tasks.
I saw multiple comments praising the flexibility of the automation engine and the ability to push updates, scripts, and configurations across fleets without having to babysit every action. For MSPs managing many client sites or networks, that kind of control is key.
That said, I saw comments around remote control stability. A number of G2 reviewers said the web remote access and Splashtop work well enough, but can be inconsistent or slow at times.
Another theme I saw across several reviews was that some features, like the dashboards to share information or the web remote, could use more depth. Now, these aren’t necessarily major issues, but more so areas where users hope to see continued improvements.
Still, 95% of users rate Datto RMM 4 or 5 stars, and based on what I saw, it’s easy to understand why.
If you’re part of a mid-sized or growing MSP, or you’re looking for an RMM platform that integrates tightly with your backup, endpoint protection, or PSA tools, I'd say Datto RMM is a serious contender. Especially for teams already using other Kaseya or Datto products, Datto RMM feels like the natural next step. It brings everything into one ecosystem and gives you the automation muscle to scale without adding more overhead.
"Datoo RMM tool is the king; it makes my job as a system engineer easier through server monitoring and patch deployment. It has an array of functionalities that improve the quality of work."
- Datto RMM Review, Eric D.
"The remote platform is slow and crashes once in a while."
- Datto RMM Review, Jeff G.
If you’re evaluating RMM tools as part of a larger IT strategy, you might want to explore options in enterprise IT management software for solutions that go beyond endpoint monitoring and offer full-stack control.
TeamViewer is one of those tools that almost every IT team or technician has touched at some point, usually for remote desktop support. But what surprised me in my research is just how much it's evolved into a broader RMM solution. With over 3,000 reviews on G2 and a 4.5-star average, it’s clear that TeamViewer has a loyal base of users who lean on it for its simplicity and reliability.
What G2 users consistently praise is how effortless remote access feels. It’s TeamViewer’s bread and butter, and it shows, with a 98% satisfaction rating for remote access, one of the highest in the category.
As far as I can tell, people love how quickly they can connect to client devices without jumping through hoops or spinning up infrastructure. It’s also highly rated for ease of use (93%) and ease of setup (92%), making it a great fit for teams that don’t want to waste time on complex configurations.
A few users also highlighted features like service, asset management, and device control. You can manage devices, schedule and roll out updates, and manage patch deployments, software installations, upgrades, and reconfigurations from anywhere. For companies focused on fast, secure support and lightweight device management, I feel these features seem to be more than enough.
As for drawbacks, I did come across some comments about occasional connectivity or session stability issues, especially in lower-bandwidth environments. These weren’t major issues, but they’re worth noting for teams that need rock-solid connections every time. And I would say this was a common theme I noticed across other RMM and remote access tools, too.
Another thing a few reviewers flagged was cost. Some users felt the pricing was on the higher side, especially for smaller teams. But many also pointed out that TeamViewer offers strong value for what it costs, with reliable remote access and a mature feature set. In fact, 94% of G2 users rate it 4 or higher.
From everything I’ve read, TeamViewer is one of the best remote management software for tech startups, SMBs, businesses with hybrid workforces, and departments supporting distributed teams.
"TeamViewer is the most well-known remote control solution and is being used in our organization. It is easy to set up, and I can connect and control the remote system instantly. It has well-integrated security, which keeps the connection more secure and reliable. It is available for almost all devices, such as mobile, Linux, and Windows."
- TeamViewer Review, Adarsh B.
"I am concerned with its high cost of operation in business. You can make the price increase rapidly in comparison with other alternatives. It typically does not have any problems, yet I sometimes experience lag, particularly with slow internet."
- TeamViewer Review, Aiden C.
Want to compare more tools like TeamViewer? Check out G2’s guide to the best remote desktop software for more options focused specifically on secure, high-performance remote access.
Atera kept showing up in my research as a favorite for small to midsize MSPs as well as one of the most affordable RMM solutions. And it tracks with the G2 Data, too.
With a 4.6-star average across 800+ reviews on G2, Atera has built a strong reputation for being intuitive, budget-friendly, and packed with just the right features to get the job done without feeling overwhelming.
What really stood out to me is how quickly users are able to get up and running with Atera. Reviewers often praised its out-of-the-box simplicity that makes it accessible even to first-time RMM users. There’s no steep learning curve or complicated onboarding process, which makes it super approachable, especially if you’re not deep into scripting or policy-building. Once you're in, the interface feels clean and manageable. It doesn’t try to do too much, and that’s a good thing.
Also, Atera gets high marks for remote access, remote monitoring, and device management, all of which score around or above 92% in satisfaction. IT teams seem to really like the all-in-one dashboard that integrates RMM, PSA, and even billing into one place.
It’s a huge plus for smaller MSPs and solo admins who don’t want to spend time stitching together six different tools just to keep things running.
Atera has a few minor drawbacks, though. I came across a few G2 reviews mentioning occasional performance hiccups, like the interface feeling a bit laggy at times or slower load speeds when switching between modules. This isn't the major theme, honestly, but it's worth being aware of.
Another common theme I noticed was feature depth. A few users felt that some areas, like reporting, patch management, or ticketing, could be more advanced or customizable. The core functionality is there, but for teams scaling quickly or handling more complex environments, there’s definitely room for refinement, which, to Atera’s credit, they seem committed to improving with regular updates and feature rollouts.
What's more? 95% of Atera users rate it 4 and above on G2. I’d recommend Atera to small IT teams, solo admins, and growing MSPs who want a no-fuss RMM that’s quick to deploy and easy to manage day to day. For lean teams that value simplicity, affordability, and an all-in-one experience, Atera punches well above its weight.
"It's just easy, straightforward, and it works as it should. In our company, it's a breeze to have Atera for IT support. Every day I use the ticketing, remote control via Splashtop, patch management, scripts, monitoring, reports, ... Also, installation was quick and easy."
- Atera Review, Yves S.
"There is a lack of communication about future features (the AI is paid, for example). The tool is good for starting with a new park, but I find the ticketing part a bit limited. The management of ticket forms lacks flexibility, and there is no option for machine lending, which could be useful. Also, the management of updates is sometimes unpredictable: some updates download well, but then you have to go to the workstation to install them manually."
- Atera Review, Fabien T.
I came into Action1 expecting a lightweight RMM platform, but what I found in the reviews was a tool that quietly excels at what many others overcomplicate. With a 4.9 average rating and 97% satisfaction scores across categories, Action1 clearly resonates with IT pros who want reliable, secure, and modern endpoint management without spending hours configuring it.
Action1 really nails the basics: scanning endpoints, pushing updates, and giving IT teams clear visibility without needing to build custom scripts or complex policies.
A detail that really stuck with me was how often users praised its patch management engine. Multiple reviews highlight how efficiently it handles vulnerability remediation across large fleets, with clear visibility, timely updates, and minimal hands-on involvement. That, combined with strong remote monitoring and device control, makes it especially useful for IT teams that want to enforce hygiene at scale without dragging in a full PSA-RMM stack.
The highlight for me was the support quality. Several users shared that onboarding was smooth and that the team behind Action1 was quick to respond to questions or help resolve issues. G2 Data 2 data backs this up, showing a 97% satisfaction score for support.
That said, a couple of common themes did come up in the G2 reviews. I saw a couple of users mention the lack of a mobile app as a limitation. While the desktop experience is clearly a priority for the team, several reviewers said they'd appreciate having mobile access for quick checks or tasks on the go.
Another recurring theme I saw was feature depth. Most G2 reviewers were largely happy with the core capabilities but noted that they’d like to see more advanced customization, automation triggers, or reporting options as the platform matures. But given the average star rating of 4.9 on G2 and the fact that 96% of users rated it 5 stars, I’d view these as small opportunities for growth rather than major concerns.
Overall, I’d recommend Action1 to lean IT teams, solo sysadmins, and SMB-focused MSPs that need efficient patching, real-time monitoring, and device visibility without overbuilding their stack. It’s not trying to be a full-blown PSA or enterprise-grade platform and that’s exactly what makes it shine for the teams who just want to get work done.
"(With Action1), I can administer my entire fleet of IT devices easily and keep our organization's users, data, and infrastructure SAFE. I can see the status of software and update deployments in a single pane of glass. I can push out emergency/critical patches with a few clicks."
- Action1 Review, David.
"Given that Action1 is a Saas, the customization is sometimes limited. Certain changes to or additional features can be requested, but won't be developed if not many customers have a similar request. It is also possible that you are paying for features that you won't be using, while additional new features sometimes require an additional fee. >
The system tends to have bugs. The implementation with existing company software is not always possible or requires additional solutions. It is not possible to implement social media pixels, which might make tracking of ad campaigns harder."
- Action1 Review, Marie-Aline K.
While the list above highlights my top picks, there were a few other tools that stood out during my research, even if they didn’t make the final cut. If you're exploring options, it's worth keeping an eye on:
Each of these tools has its strengths and ideal use cases, especially if your team has specific needs around PSA integration, pricing flexibility, or enterprise-grade control.
Ready to take your remote support to the next level? Discover expert tips and insights to help you choose the perfect remote support software for your needs!
RMM stands for Remote Monitoring and Management. It's a type of platform IT teams and MSPs use to remotely manage endpoints, automate patching, monitor systems, and provide support—all from a centralized interface.
RMM software is designed for managing desktops, servers, and network devices across distributed environments, while MDM (Mobile Device Management) focuses specifically on smartphones, tablets, and mobile OS policies. Some RMM tools now offer basic MDM features, but they serve different core use cases. Explore MDM tools here.
Microsoft doesn’t offer a traditional RMM tool designed for MSPs. However, IT teams often use Microsoft Intune and Microsoft 365 Lighthouse for managing devices and enforcing security policies. These tools are useful for organizations within the Microsoft 365 ecosystem but lack some of the deep automation and multi-tenant control found in purpose-built RMM platforms
Not exactly. Intune is part of Microsoft's Endpoint Manager suite and focuses more on Unified Endpoint Management (UEM). It handles mobile device configuration, compliance, and security, but lacks the automation, alerting, and patch management that RMM platforms are known for.
While most full-featured RMM tools are paid, a few offer free tiers or trials. For example, Action1 provides a free plan for a limited number of endpoints, and ManageEngine has a community edition. However, features like scripting, patching, and third-party integrations are typically gated behind paid plans.
TeamViewer is best known as a remote access solution, but its remote management add-on brings light RMM features like monitoring, asset management, and patching. For complex needs, you can consider tools like NinjaOne or Datto RMM, which are some of the top remote monitoring software for IT services.
Based on G2 user reviews, highly rated RMM platforms include NinjaOne, Datto RMM, Atera, Action1, and TeamViewer Remote Management. Each excels in different areas, from patching automation and speed to all-in-one PSA functionality and remote support.
NinjaOne is praised for its responsive UI, fast deployment, and excellent support. Atera is popular among MSPs who want RMM, PSA, and billing built into a single tool. Your choice depends on whether you prefer best-of-breed flexibility or all-in-one convenience.
NinjaOne is cloud-native, easy to use, and ideal for small-to-midsize teams. ManageEngine Endpoint Central, on the other hand, is more feature-rich and suited for enterprise environments, offering deep OS support, policy controls, and custom scripting but it comes with a steeper learning curve.
NinjaOne, Atera, ManageEngine RMM Central, ConnectWise Automate, and Datto RMM offer top-tier patch management automation with varying strengths in scripting, OS and third-party support, and enterprise controls.
NinjaOne, ConnectWise Automate, Atera, Datto RMM, and ManageEngine RMM Central offer the most reliable remote access features, combining speed, security, and seamless integrations. Reviewers value fast connection speeds and stability, though some teams prefer integrating with external tools like Splashtop for more control.
Atera offers a native PSA within its RMM, while NinjaOne and Datto RMM integrate well with platforms like ConnectWise, HaloPSA, and Autotask. These integrations are especially valuable for MSPs looking to streamline support, billing, and asset tracking.
NinjaOne, ManageEngine RMM Central, ConnectWise Automate, Datto RMM, N-able N-sight, and Pulseway are top RMM solutions for managing hybrid or multi-OS environments, offering robust cross-platform support, automation, and remote control features.
NinjaOne, Datto RMM, and ManageEngine offer robust automation capabilities. G2 reviews mention prebuilt scripts, PowerShell and Bash support, and the ability to chain actions for repeatable tasks across endpoints.
After sifting through reviews, specs, demos, and enough RMM rabbit holes to crash a dashboard, one thing stood out: the best RMM tools aren’t the ones that do everything; they’re the ones that do the right things well. Some platforms ace patch automation. Others shine in PSA integration or remote access. But in practice, most teams don’t need more features. They need fewer surprises.
Here’s something I didn’t expect going in: the RMM tools that scored highest with users were not just the powerful, they were the most predictable. Fewer alerts. Faster fixes. Clearer dashboards. That kind of reliability adds up fast when you’re managing hundreds (or thousands) of endpoints.
If there’s one thing I’d leave you with, it’s this: choose the RMM that makes your work invisible to your users and uneventful for your team. Because quiet days are the real goal, aren’t they?
Whether you’re a one-person IT shop tired of playing whack-a-mole with manual patches or an MSP juggling client chaos, I hope this guide gets you closer to the RMM that fits, without forcing you to bend your workflow to match. Go forth, monitor smarter, and script your way to fewer headaches. You've earned it.
Choosing the right RMM software is only one part of building a resilient, efficient IT strategy. If you’re looking to take your asset visibility and control even further, explore the top IT Asset Management solutions on G2.
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