Even with the rise of new social media platforms, Instagram remains one of the most popular networks in the world. With an estimated 2 billion users every month, building a loyal following for business is something every marketer should work on.
But what happens when you start seeing sudden drops in engagement, but you’re not losing any followers? Putting in hours of time and effort to create good content that never gets seen can feel disheartening, but there may be a reason behind it that has nothing to do with your content itself: the shadow ban.
Although not an official Instagram term, a shadow ban happens when a social media account is restricted or hidden within the platform or app, without the owner’s knowledge. This makes the content of that account more difficult to find via a user’s home feed unless they follow the account, hashtags, or turn to other search features like Explore.
For companies using social media management software to track analytics, a sudden decline in user reach or engagement may be an indication that a shadow ban is in place.
The aim of shadow banning is to hide content that has violated the community guidelines of the platform. However, the enforcement is not always so straightforward.
Since the introduction of the phrase “shadow ban” on X (formerly known as Twitter) in 2017, Instagram has continually stated that they don’t have this practice on their platform.
However, in 2019, they publicly admitted to monitoring content that used excessive, irrelevant hashtags, and accounts that appeared to be buying followers. Even something as simple as commenting on or following too many accounts in a single hour could be considered suspicious activity. Anything deemed “spammy” was immediately flagged for consideration.
Despite Insta’s denial that shadow bans were a real occurrence, users continued to report that their posts were banned or being hidden from appearing to new users who weren’t already following them.
In 2020, responding to concerns that Instagram was shadow banning Black creators, the platform released general information about how they rank and the steps they’re taking to create an appeals process.
Although they’ve never fully admitted to implementing shadow banning techniques, Instagram is trying to set up more transparent features so creators can determine whether or not their content has been restricted and how they can request support in these situations.
Here are the most common reasons people find themselves with a shadow ban.
Users should remember to use Instagram in a genuine and authentic way, commenting and liking posts that you want to engage with and replying to comments on your own posts with unique responses. These actions all indicate to Instagram that there’s a real person behind the account, not a bot.
An Account Status feature was added in 2023 for Creator and Business accounts on Instagram to help professional accounts submit content for review on posts that were taken down or flagged.
From your profile, you can access this setting under Account > Account Status to see if any of your content has violated Instagram’s guidelines and find recommended solutions for how to fix it.
You can also “Report a Problem” to have the content reviewed for reconsideration and reposting if you feel that it has been unfairly removed or restricted.
If you’re still using a personal account, even as a business, there are alternative methods for testing whether or not you’ve been shadow banned. Nothing is exact, though, and many of the tools that advertise themselves as shadow ban testers are unreliable.
One of the easiest checks is posting a new story or photo using a hashtag that isn’t commonly used. Once it’s been posted, ask 5-10 people who don’t follow your account to search for the hashtag and see if your post or story appears there.
If none of these people can see the content, there’s a good chance you’ve been shadow banned. If at least two or three see the post, your lack of engagement and reach is likely due to other factors, not a shadow ban.
Even without conducting a test like this, you can get an indication of a shadow ban directly from your own analytics. When looking at Instagram Insights, compare your Discovery details prior to the suspected ban. Look at the percentage of accounts who weren’t following you that saw your content. A substantial drop here in a short amount of time could be an indication of shadow banning.
There’s no definitive time period that a shadow ban lasts, but most users who think they’ve experienced one have reported an average of two to three weeks. In some cases, it has been a month or longer.
If you think a shadow ban has affected you, you can either attempt to wait it out or take steps to encourage Instagram to resolve the issues more quickly.
For business and creator accounts, using the Account Status feature is the best route. If a particular post has been taken down from your account, you can use this setting to request a manual review of the content and try to get it reposted.
In addition, all account types can use the standard Report a Problem feature. Here, you can describe what your issue is, but it’s very important not to use the phrase “shadow ban” in your message. Instead, say that your posts aren’t showing up on feeds and it’s harming your business.
Not all automated features result in a shadow ban. In fact, most tools for scheduling or previewing your content are fine, but if you think you’ve been shadow banned, removing these automated apps temporarily can help reset your account.
Log in to your account settings. Under Security > Apps and Websites, remove the apps that are expired and the ones you don’t use.
For many users, taking a break from Instagram for several days has helped reset their account and remove their shadow ban. As many of the issues around shadow bans stem from Instagram flagging the account for bot activity, removing the app and not using it can help lift your ban faster.
If you’re using Instagram for business, any time away can feel like you’re wasting marketing opportunities. But remember, if you’ve been shadow banned, people are unlikely to be seeing your content anyway. Use this time to invest in other social platforms or different marketing channels, or start planning your content for Instagram when you make your comeback.
There’s no single answer for why an account is shadow banned and how to fix it. As with any content you post online, you should aim to follow the best practices of the platform as much as possible.
Continue to post helpful, informative, and educational content that your followers want to engage with. By doing this, you’re less likely to be shadow banned and you’ll see your presence on Instagram grow over time.
Stay on top of your social media analytics and be aware of possible shadow bans as soon as they happen with social media analytics software for your business.
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