July 8, 2021
by Mara Calvello / July 8, 2021
There are certain things in life you can’t avoid.
Like paying your taxes or getting vaccinations at the doctor. It’s also nearly impossible to avoid stress outside of work. Life happens, and sometimes employees bring that stress with them into the workplace.
When this stress becomes too much to bear, an employee assistance program can go a long way in making whatever an employee is struggling with outside – or even inside – the office become more manageable.
An employee assistance program (EAP) is a program put forth by an organization for their employees that provides a network of services to help employees navigate life changes, stress, personal problems, and other issues affecting their productivity or job performance.
It’s common for HR professionals within an organization to utilize absence management software when creating an EAP to know when employees are taking time off work to focus on their well-being, how much time off is used, and if the internal policies are being followed. Some tools can also handle special circumstances around absences, like long-term leave under the Family Medical Leave Act (FMLA).
The employer typically sponsored these programs, voluntary, confidential, and free for anyone to partake in. You can usually find details of this program within an organization's compensation and benefits package.
Depending on the size of an organization and the resources they have available to dedicate to an EAP, the program can include a long list of available support.
Regardless of how big or small the issue is, an employee may seek the help of an EAP when they’re under a great deal of emotional stress from either professional, familial, or marital turmoil. As stated, these programs are usually subsidized and funded by employers.
The cost of EAPs are typically based around:
When an employee needs one of the services offered in the program, they can contact a clinician online or via phone as often as they want, at no cost, at any hour of the day.
Organizations that have experienced something like a tragedy connected to the workplace can also choose to have specialized EAP counselors come onsite to speak with employees face-to-face.
It’s essential to keep in mind that an EAP is not an actual health insurance plan or a way to provide financial support to employees. An EAP can generally not diagnose a health issue or replace actual medical treatment or a psychological evaluation.
Remember: An employee assistance program should be used to support,– not replace – a comprehensive employer-sponsored health insurance and health care plan.
For employees, an EAP is generally offered at no cost, up to certain plan limits. According to The Employee Assistance Trade Association, even though it’s not free for employers to offer, the return on investment (ROI) is typically $3.00 or more in return for each $1.00 invested in the EAP.
The costs for employers are typically worth it as they’re offset by gains in productivity, efficiency, and the potential employer healthcare savings that come with more serious medical treatments covered by insurance.
The bottom line for employers is that the cost will depend on what you choose to offer employees within EAP, as a larger program will cost more, and providing it to a large number of employees will have a cost, too. On average, the cost per employee can range from $12 to $40.
As an employer, there are many benefits that an employee assistance program can offer staff and advantages to the company as a whole.
Your employees have a lot on their plate, and there’s a good chance a lot of their stressors are causing them to be less productive at work. Having the right tools at their disposal to better manage their stress levels can provide them with a better work/life balance. Plus, they’ll feel supported when dealing with health concerns, taking care of family members, or needing financial counseling.
Plus, less stress outside of the workplace can help employees feel more well-rested, more productive, and more efficient when they are at work.
Offering employees an EAP that puts their needs first can decrease presenteeism and absenteeism.
Presenteeism is when employees are at work but are experiencing a lack of productivity because of a physical, mental, or emotional issue that is causing them to be distracted and have their wellness suffer when working. Absenteeism is similar, except the employee chooses to stay home from work or call off from their job instead of coming in.
Both can be detrimental to the success of an organization, but when employees feel supported from an EAP, it can decrease both of these instances from occurring, as it provides the resources staff needs to mitigate their stress and boost employee health.
Employees who don’t feel engaged or satisfied at work, with an unhealthy work/life balance, tend to do one thing: leave their job.
Suppose a company offers their team access to an EAP that empowers them to lead healthier lives while providing them the tools they need to make positive changes. In that case, it demonstrates that they care about their employees and their long-term well-being and happiness. This will promote employee loyalty to stay employed with the company longer.
Depending on the industry, the human resources department could spend a ton of time dealing with accidents and workers’ compensation claims. When employees can better manage stress through an EAP, they’re not only happier and more productive, they also work smarter and safer, too, especially when it comes to jobs that require physical or manual labor.
Investing in an employee assistance program could lower the likelihood of accidents and workers’ comp claims.
If your organization offers an employee assistance program, letting candidates know the details can be part of the recruitment marketing strategy. If a candidate is between working for a company that offers a comprehensive EAP to employees and another organization that doesn’t provide that employee benefit, the EAP could be what tips the candidate to choose your business.
Bullying, office arguments, and even workplace violence can turn even the happiest of work environments into a toxic place to be. Employees who utilize what an EAP offers can seek assistance or support regarding any work-related issues are less likely to engage in a dispute with a coworker or team member.
The Employee Assistance Professionals Association (EAPA) sets guidelines for employee assistance programs, stating that they must have written policies that specify client confidentiality, that there needs to be an adequate number of trained employee assistance professionals on hand, and that formal procedures are in place for following up with or monitoring employees who are using the EAP.
The written policy should specify the EAP’s relationship to the organization and define the scope and limitations of the services provided. The policy’s goal is to provide employees with precise details of the EAP’s function and make sure everyone understands the EAP and how it should be used within an organization.
Other standards from the EAPA include:
As an employer interested in offering an EAP, remember that you’re responsible for complying with certain privacy laws. If there comes a time when an HR professional mandates an employee seek assistance using the EAP, rules must be adhered to.
When conducting a mandatory EAP referral, it’s in an employer’s best interest to seek outside counsel that verifies they’re following appropriate steps. This is because, depending on what the EAP offers, it may be considered a group health plan, which would make them subject to COBRA and other federal laws that apply to group health plans.
If your company provides referrals, as opposed to direct medically related support, you will not be subject to COBRA or guidelines within the Affordable Care Act (ACA). This changes when offering medically related support, like mental health counseling or treatment for substance use or alcohol abuse.
When an EAP is in place, there are three types of referrals:
For a better look at how an EAP may be utilized at your organization, let’s consider an example.
An employee is experiencing domestic violence at home. This is causing them to arrive to work late and stay longer hours, but are less productive and more distracted than they usually are. The observant manager at a company with an EAP established can refer this employee to the HR department. There, the employee can receive the information they need about the EAP and how they can seek counseling or other support.
Since the EAP is a confidential program, the employee is given the appropriate resources to escape their domestic violence situation. The EAP can also put the protocols in place that prevent the spouse from showing up at the workplace unexpectedly and potentially causing harm to them or others.
An employee assistance program could provide a team member with the relief they need to get back on track. At the end of the day, life happens outside of the office, and your organization can be the helping hand an employee needs during a time of grief, uncertainty, poor health, or a concerning family member. An EAP is how you show your employees you care about them and appreciate everything they do for your organization.
For even more ideas on how to show your employees you care, consider offering even more paid time off so they can get the rest they need.
Mara Calvello is a Content Marketing Manager at G2. She received her Bachelor of Arts degree from Elmhurst College (now Elmhurst University). Mara currently works on our G2 Tea newsletter, while also writing customer marketing content. She previously wrote content to support categories on artificial intelligence, natural language understanding (NLU), AI code generation, synthetic data, and more. In her spare time, she's out exploring with her rescue dog Zeke or enjoying a good book.
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