Globalization has brought a more competitive environment to any and every industry out there.Fifty-five percent of consumers are willing to spend more for a better customer service experience. In the U.S. alone, 70% of consumers reported spending more to do business with a company that could deliver a better customer experience. With more customer service software tools at your disposal, the ceiling for a great customer journey is higher than ever.
Companies save an estimated six to seven times the cost of an existing customer by providing great experiences. New customers cost more and are harder to up-sell than existing customers. With that in mind, here are 101 customer service statistics rounding out why it’s more important than ever to have a great customer experience strategy in 2019.
|Related: Read up on the customer experience best practices you can implement now!|
Customer satisfaction is the key to growing your business. Whether you’re just starting a small business or growing your company to 1000 employees, the tools you use to build and engage with them in their experience are extremely important in helping the customer understand that they are your priority.
We already understand how important the customer journey is. Learn how customer service software tools like Live Chat, Help Desk, and Chatbot software make your team much more effective in providing the best customer experience possible.
Alan arrived at G2 Crowd with a background in Logistics, Business Operations, and Services Marketing during the summer of 2018. With this experience, he continues to build and scale G2's offsite SEO presence through content promotion, development, and outreach.
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