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Placing orders on e-commerce websites has become too mainstream; every single shopping fanatic now spends most of their hours online. Why?From struggling with late deliveries, inaccurate consignment tracking, expensive transportation, and supply chain inconsistencies, we're in an age where order fulfillment and dropshipping processes have become seamless.
Curious to learn more, I went into the crux of order management software, which leads the major order fulfillment operations and ensures timely payments.
I went to the market and evaluated 40+ of the best order management software, which includes numerous features like real-time inventory tracking, purchase order numbers, supply replenishment, and order and dropshipping costs. This streamlines the order-to-cash cycle and reduces company delivery turnarounds.
Out of 40+ tools, I shortlisted 7 best order management software that has made the daily workflows of e-commerce companies easier. These 7 best order management tools have also been rated as top leaders on G2 in terms of market relevance, budget, and customer satisfaction. Here's my ordering journey so far.
*These order management software are top-rated in their category, according to G2 Grid Reports. I’ve also added their monthly pricing to make comparisons easier for you, except for the ones not publically available.
As a part of numerous B2B companies throughout my career, I am well acquainted with the business operations that go behind order management. When I logged into the first order management software, I designed order fulfillment workflows from start to end and listed down all the stages in the order-to-cash lifecycle where stakeholders are assigned to check the authenticity of sales quotes, confirm consignment batches and send the orders forward to supply chain teams. I also paid strong attention to inventory control and inventory tracking since they are crucial parameters to keep in mind during order manufacturing and production.
Apart from handling first-hand purchase orders, order management software is a part of the overall marketing and e-commerce suite that stores customer transactions, shipped orders, and payment records. My strategy was to understand the current product demands, which lead to pre-stock filling, lean manufacturing, and early order dispatch of certain goods, and the backend mechanism that prevents companies from going bankrupt during market scarcity. Further, I also searched for various plug-and-play integrations that refine in-store business operations and build frameworks to reduce delivery and dispatch hassles, improve profitability, and elevate customer experience.
I spent weeks evaluating and testing order management software and shortlisted the best based on market parameters, pros and cons, latest features, and real-time software reviews. Further, I also included AI in my research process to sift distinct software updates, consumer likes and dislikes, and common usage patterns to bring you the most authentic and unfiltered software opinion.
This is to note that these order management tools are compatible with consumer-oriented factors like market presence, customer satisfaction, ease of use, ease of administration, ease of budget, and ease of configuration. My research and analysis are also based on real-time buyer sentiments and the proprietary G2 scores offered to each one of these voice recognition solutions.
During any standard order management process, a few checkpoints or approvals can slip through the cracks and generate a bad consumer experience. When I delved into my analysis, I noticed modules where manufacturing and supply chain teams can communicate with each other and keep tabs on current inventory workflows and supply levels.
By staying on top of communication, manufacturing teams, and delivery teams stay aware of each inventory batch, automate transportation and trucking, and optimize landing, warehousing, and dispatch operations. If I were to be a wholesaler, it would also show stats for distributors and retailers based on successful orders, logistics infrastructure, and tax and compliance. By factoring in all these metrics and diving into the technicalities of order management platforms, I came up with some key features that ensure a steady stream of new supplies and ease procurement and logistics hassles.
In the past few weeks, I rolled my sleeves and imagined myself as an order specialist while analyzing 40 order management software. Out of 40, I narrowed my list to top 7 order management software that optimizes inventory processes and expedites purchase order cycles that I would love to share with you.
The list below contains genuine user reviews from the order management software category page. To be included in this category, a solution must:
*This data was pulled from G2 in 2025. Some reviews may have been edited for clarity.
SAP Commerce Cloud provides digital marketing and e-commerce marketing support as it runs storefront operations, automates payments, and provides a repository of content marketing add-ons to scale your digital commerce business.
I have been working with SAP Commerce Cloud for a while now, and let me tell you—it is a powerhouse of all digital commerce platforms. It handles enterprise-level operations and complex e-commerce workflows to elevate consumer experience and reduce business hassles.
Let me start with what I love. The integration with SAP ERP is seamless, and that alone made it worthy of consideration since I already work with the SAP ecosystem.
It helps manage orders, accounting and finance, payment transactions, and consumer orders across multiple channels to speed up logistics and supply chain. Whether I am handling B2B or B2C, SAP Commerce Cloud Provides the flexibility to customize workflows and automate sales and marketing processes.
The microservices architecture is incredible. I love how I can deploy multiple microservices at once, making the platform incredibly modular. Instead of dealing with a monolithic structure where one issue can take down the whole system, I can tweak and update individual services without disrupting anything else.
However, there were a few hindrances that I faced with this platform. The initial setup was a little time-consuming. If I had expected a plug-and-play experience, I would have been disappointed. It took me some time to get everything configured and running, and without an experienced SAP developer on my team, it got overwhelming.
Also, the pricing is a little different. If you are running a smaller business, the cost can be a real barrier. The premium and enterprise plans offer advanced capabilities, but they come at a cost.
Performance-wise, I have noticed occasional slowdowns during deployment and configuration. If I am running large-scale operations, these minor delays can add up and cause frustration. While the API and integration capabilities are good, they can take some time to implement and set up—again, prior experience with SAP products would really help here.
Overall, SAP Commerce Cloud is a robust digital commerce tool that can optimize your storefront operations and permit more agility in order streamlining and management,
"The fact that SAP is the most widely used ERP system in the world has given them a kind of monopoly where they can set the prices as they wish. I a system with similar features can be priced at less than what they are charging."
- SAP Commerce Cloud Review, Jateen K.
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QuickBooks Online is a powerful payroll and accounting tool that automates, manages, and improves your finance accounting and expense tracking workflows all from one platform.
I really want to mention QBO automation, which improves product management for companies. I love how invoicing, expense tracking, and bank reconciliation are all automated, saving me hours of manual work.
The QuickBooks system categorizes transactions efficiently, and smart reporting gives me deep insights into my finances without having to crunch numbers.
I also connected QBO with my payroll system (Gusto), contract payment platform (Deel), and even revenue tracking tools, which made the cash flow absolutely seamless.
The platform is also cloud-based, which is a huge advantage for remote accessibility. I can access accounts from anywhere - whether I am on my laptop or checking reports on the mobile app on the go. Also, QuickBooks Online offers an intuitive interface and multiple subscription tiers. So, whether you are a freelancer or a small e-commerce company, there is a subscription level that fits your needs.
However, it falls short in order management and fulfillment. While the platform includes basic inventory tracking, it lacks robust features for managing purchase orders, sales orders, and workflow automation.
I've had to integrate third-party apps just to get proper inventory control. Customizing purchase orders and invoices was a little frustrating, and I wish there was a smoother way to handle stock movements and shipments.
Another issue is that QuickBooks doesn't provide advanced multi-location inventory tracking, which makes it difficult to spot shipments or manage supply chains.
Second, the learning curve can be a little hard, especially if you are not an accountant. While the platform is user-friendly, the features will take a little time to master. I felt the inventory management could have been better, as it is way too basic for businesses that need robust stock tracking.
Overall, QuickBooks Online is a smooth, scalable, and robust accounting and inventory control platform that can automate your business expenses and help you collaborate seamlessly with your stakeholders.
"There are a few things I would change with QB. We just recently started using QB Advanced, and I would like it if it allowed users who aren't Admin or Standard to access the app instead of having to go to the website every time."
- QuickBooks Online Review, Billie H.
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Salesforce Order Management provides integrated order tracking and inventory management services to streamline your purchase orders, deliveries, and shipment processes to maintain your order value and enhance your partner experience.
At its core, this tool is designed to streamline order processing, automate invoicing, and integrate with various third-party applications, making it a strong contender in the e-commerce and CRM space.
One of the things I love about Salesforce is how effortlessly it tracks orders. Every step—from order placement to order fulfillment—is visible in real-time, so I am never uninformed of where my order is at present.
The automation feature also helped reduce hours of manual work and handle large-volume payment transactions with ease. Salesforce Order Management also connects with ERP systems, payment gateways, and logistics providers, ensuring everything is in sync without much manual intervention.
Whether you are handling a few dozen orders or thousands, the performance of the software remains consistent. And since it is built on the Salesforce platform, it naturally integrates with Salesforce CRM almost effortlessly.
But, if this is your first time with Salesforce, I'd say take it one step at a time. The configuration process can be a little complex, especially if you are trying to customize workflows beyond standard templates.
And let's talk about cost - it is not exactly budget-friendly, particularly for smaller businesses. If you are not ready to make an investment in an enterprise-grade order management system, it might not be suitable for you.
Overall, Salesforce order management ensures glitch-free order processing and top-notch management of supply chain and production workflows for easy delivery and operability of product orders.
"I would welcome a centralized education process for learning facilitated by Salesforce and its unifying systems. This would enhance access to educational resources, such as Trailhead, and enable swift certification when assistance is required."
- Salesforce Order Management, Lonny C.
IBM Sterling order management optimizes your order-to-cash lifecycle with features like inventory and supply visibility, consignment and shipment processing, and purchase order collaborations.
If you are running a business with a high volume of orders and multiple inventory locations or need a centralized system to track logistics and transportation, this system offers all of that.
One of this platform's biggest strengths is robust order management. It centralizes order fulfillment across various channels and tracks order movement.
Whether you sell online, in-store, or through third-party marketplaces, this system keeps everything running smoothly. It doesn't just handle orders—it optimizes fulfillment by determining the best inventory locations, prioritizing shipments, and even managing returns effectively.
IBM Sterling also seamlessly integrates with other enterprises, such as ERP, CRM, and warehouse management software. This means I don't have to juggle multiple tools to pull in customer cases or profiles.
But having said that, there are a few downsides to the platform. IBM Sterling is a bit expensive, and it's not just the initial licensing; ongoing maintenance and support can also add up quickly.
While the UI is functional, it feels a bit dated and could use a modern facelift. Also, I found the system's configuration a little complex and time-consuming, and I felt that it would have been easier if a team of experts had been there to help me.
Lastly, IBM Sterling Order Management tight-knits your order processing and client collaboration workflows and ensures that your packages or deliveries reach assembly units or warehouses on time for further dispatching.
"It costs a little bit more than other platform. There are few glitches which comes at the times of order processing and restricts us from processing a order which can be improved."
- IBM Sterling Order Management Review, Alok Nath D.
Sana Commerce Cloud provides a complete suite of B2B features, integrates with CRM or ERP system, and eliminates data silos to provide an all-in-one e-commerce suite.
From the moment I got started, I noticed how easy it was to access customer insights, supplier connections, and live inventory updates, which allowed me to always be in control of my order operations.
Sana Commerce Cloud doesn't just handle e-commerce—it refines it. With Avalara integration, tax calculations are on point, reducing manual errors. With global credit card acceptance and checkout options, I ensured that customers get a smooth shopping experience and develop brand recall and loyalty.
The SEO and content management features are also impressive. The AU/GUI optimization improved the intuitiveness of the platform. I also loved how easy it was to tweak and modify the website content. I can customize, rework, and refresh my storefront without needing any developer's hand.
Plus, the built-in marketplace integrations extend my reach even further, helping me connect with customers from every corner of the globe. Every transaction is encrypted and secure, making it impossible for external infiltrators to inject malware or trojans.
If there is one thing that I would love to see improved, it is the search functionality. While it does a decent job, I wish it was a little more advanced and intuitive. Also, regular updates and enhancements further refine the platform, but I wish they happened more frequently.
I also felt that the cost of the platform was a little too high, which might make it an unsuitable option for small and mid-size businesses looking to invest in e-commerce growth. It might need a little adjustment so that it attracts the interest of a wider cluster of business owners.
That said, Sana Commerce Cloud sets an example in the field of e-commerce operations, as it helps you run accounting, finance, sales, marketing, inventory, and order management all from a single suite.
"The cost of this platform is too high for me. I believe that they can reduce it, and by making it more affordable, it would attract a lot more business owners. Other than that, the platform and the features are great, and there is nothing to dislike about them."
- Sana Commerce Cloud Review, Jay T.
Stord provides e-commerce enablement services like accounting automation, invoice management, mileage tracking, and order fulfillment for B2B and D2C brands to simplify order operations and synchronize website workflows.
One of the standout features for me was the order management system (OMS). It is designed to give you full visibility into your order, tracking every stage in real-time. I never have to wonder where an order is or if it is stuck anywhere in the process.
What also sets Stord apart is its automated workflows for all e-commerce operations. The platform reduces a lot of manual work involved in order processing, allowing my team to focus on more strategic tasks. The dashboard insights are also a huge plus, as they give detailed analytics on order performance, warehouse efficiency, and delivery timelines.
In terms of what could be better, Stord still has a long way to go. I do think that the Insights Tab could use more depth. While it provides valuable data, I sometimes find myself wanting more granular analytics.
The fulfillment speed is also a little tricky. On the one hand, it ensures that orders are processed quickly, but on the other, I have had moments where shipments move too fast. This leads to occasional errors or incorrect orders. It is something that can be fine-tuned with more customization options that can monitor processing speeds.
Some other areas where stored can improve are the invoicing system and the customer service area. While the invoicing system is straightforward, I would love it if it was fine-tuned and even more refined. I also encountered some issues while seeking help from customer service teams for complex logistics setups.
All said, Stord gives you endless functionalities to optimize your logistics and warehousing processes and stabilize your shipment projects.
"Occasionally a "system will break" and we catch it because of a customer complaint, rather than hearing from Stord proactively. It's so user-friendly that self service is the norm, which isn't always the best solution."
- Stord Review, Betsy A.
Radial's innovative omnichannel marketing, order scheduling, and payment support offer a unified experience to startup owners and consumers, allowing them to maintain a healthy sales network and be proficient in handling accounts and financing tasks.
Whether you sell on eBay, run your own Shopify store, or manage a multi-channel retail operation, Radial ensures that everything is well-managed and looked after.
What I love about Radial is how it handles order fulfillment and logistics. It is built for enterprises, which means that if you are running a high-volume operation, the system is well-equipped to handle it.
Other features that I explored were inventory tracking, real-time order updates, and order fulfillment, which are smart enough to route orders based on warehouse ability. Another area where Radial shines is customer service. They use a ticketing system, and while it is not the fastest response time I have seen, they do get back to you with an actual resolution rather than throwing standard responses at your face.
But, while Radial is intuitive and user-friendly, it lacks some aspects of order management. Some parts of the interface feel intuitive, but others are cluttered and will take some time to understand.
I also found myself clicking around more than I'd like to find simple things. The reporting system can also use some upgrades - it works, but not as transparently and accurately as it should.
Billing is another area where Radial gets some feedback. The module sometimes glitches, and when that happens, it can take a while to sort things out. It might not be a big issue for smaller organizations, but for bigger organizations handling large volumes of inbound and outbound receipts, this can lead to performance slowdowns.
I also wish Radial had more advanced analytics integrations and real-time tracking dashboards. That said, I wasn't stuck at any stage of an order processing and scheduling workflow and got fair insights into tracking parcel routes and warehouse arrivals.
What I dislike about Radial:
"Most everything about the GSI platform is rigid and out of date. Last time I used it was about 3 years ago and they were working on an update, but I didn't try the update to see if it was any better. The older version was impossible to update, buggy and any time we needed an update or fix, It cost significant dollars (way over the value of the work) to complete the project."
- Radial Review, Scott M.
The best order management software for small businesses includes Zoho Inventory, Orderhive, and ShipStation, which offer affordable pricing, automation, and multi-channel integration. However, the ideal choice depends on your business size, resources, and network architecture.
The best free order management software includes Zoho Inventory (a free plan for small businesses), Square Orders (for retail and e-commerce), and Odoo (accounting and CRM software).
The best order management tools for inventory management include Cin7, Netsuite ERP, and Zoho Inventory, which offer real-time stock tracking, automated replenishment, and multi-channel retail synchronization.
Shiprocket is primarily a shipping and logistics platform, not a full-fledged order management system (OMS). However, it does offer basic invoice processing, inventory syncing, and multi-channel order fulfillment features, but not advanced features like order routing and stock tracking.
The best order management systems for e-commerce projects include Shopify Plus, NetSuite, and Skubana, offering multi-channel order processing, real-time inventory tracking, and automated fulfillment. The ideal choice depends on business size, integration needs, and scalability.
Yes, a robust order management system uses real-time inventory tracking, API integrations with sales channels, and automated stock level adjustments to prevent overselling and eliminate stock discrepancies.
The best OMS offers RESTful APIs with webhooks and supports electronic data interchange (EDI) for B2B transactions while catering to 3-PL providers to supervise and automate the entire order processing and shipment lifecycle.
While I tried to set up a demo e-commerce brand and run test order operations to evaluate which OMS makes the cut, it is still a serious investment decision for e-commerce firms as they have to pay attention to intricate factors like the nature of consumer orders, shipment fragility, event co-ordination, fast dropshipping and so on. What I concluded from my experiment is the more punctual and quality-driven an order management process is, the higher the probability of scoring high-value and consistent purchase orders from new clients and partners.
Investing time to check out the relevance of these tools and aligning them with your business and revenue requirements is a must. I feel it is best to engage in organic decision-making and have insights into the cash values of active and potential orders to analyze which system would yield better and more profitable outcomes. Keep coming back to this list if you ever feel stuck or confused.
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