Placing orders on e-commerce websites has become too mainstream; every single shopping fanatic now spends most of their hours online. Why?From struggling with late deliveries, inaccurate consignment tracking, expensive transportation, and supply chain inconsistencies, we're in an age where order fulfillment and dropshipping processes have become seamless.
Curious to learn more, I went into the crux of order management software, which leads the major order fulfillment operations and ensures timely payments.
I went to the market and evaluated 40+ of the best order management software, which includes numerous features like real-time inventory tracking, purchase order numbers, supply replenishment, and order and dropshipping costs. This streamlines the order-to-cash cycle and reduces company delivery turnarounds.
Out of 40+ tools, I shortlisted the 7 best order management software that have made the daily workflows of e-commerce companies easier. These seven best order management tools have also been rated as top leaders on G2 in terms of market relevance, budget, and customer satisfaction. Here's my ordering journey so far.
*These order management software are top-rated in their category, according to G2 Grid Reports. I’ve also added their monthly pricing to make comparisons easier for you, except for the ones not publicly available.
As a part of numerous B2B companies throughout my career, I am well acquainted with the business operations that go behind order management. I paid strong attention to inventory control and inventory tracking since they are crucial parameters to keep in mind during order manufacturing and production.
Apart from handling first-hand purchase orders, order management software is a part of the overall marketing and e-commerce suite that stores customer transactions, shipped orders, and payment records. My strategy was to understand the current product demands, which led to pre-stock filling, lean manufacturing, and early order dispatch of certain goods, and the backend mechanism that prevents companies from going bankrupt during market scarcity.
Further, I also searched for various plug-and-play integrations that refine in-store business operations and build frameworks to reduce delivery and dispatch hassles, improve profitability, and elevate customer experience. For end-to-end efficiency, you may also want to explore the top ERP tools my colleague evaluated for 2025.
I spent weeks evaluating and testing order management software and shortlisted the best based on market parameters, pros and cons, latest features, and real-time software reviews. Further, I also included AI in my research process to sift distinct software updates, consumer likes and dislikes, and common usage patterns to bring you the most authentic and unfiltered software opinion.
This is to note that these order management tools are compatible with consumer-oriented factors like market presence, customer satisfaction, ease of use, ease of administration, ease of budget, and ease of configuration. My research and analysis are also based on real-time buyer sentiments and the proprietary G2 scores offered to each one of these order management solutions.
Did you know? The order management software market was about $2.95 billion in 2023 and is forecast to reach roughly $3.17 billion by 2030, an implied CAGR of ~5.5% from 2024 to 2030.
During any standard order management process, a few checkpoints or approvals can slip through the cracks and generate a bad consumer experience. When I delved into my analysis, I noticed modules where manufacturing and supply chain teams can communicate with each other and keep tabs on current inventory workflows and supply levels.
By staying on top of communication, manufacturing teams and delivery teams stay aware of each inventory batch, automate transportation and trucking, and optimize landing, warehousing, and dispatch operations. If I were to be a wholesaler, it would also show stats for distributors and retailers based on successful orders, logistics infrastructure, and tax and compliance.
By factoring in all these metrics and delving into the technicalities of order management platforms, I developed some key features that ensure a steady stream of new supplies and ease procurement and logistics hassles.
In the past few weeks, I rolled up my sleeves and imagined myself as an order specialist while analyzing 40 order management software. Out of 40, I narrowed my list to the top 7 order management software that optimizes inventory processes and expedites purchase order cycles that I would love to share with you.
The list below contains genuine user reviews from the order management software category page. To be included in this category, a solution must:
*This data was pulled from G2 in 2025. Some reviews may have been edited for clarity.
SAP Commerce Cloud provides digital marketing and e-commerce marketing support as it runs storefront operations, automates payments, and provides a repository of content marketing add-ons to scale your digital commerce business.
I have been working with SAP Commerce Cloud for a while now, and let me tell you, it is a powerhouse of all digital commerce platforms. It handles enterprise-level operations and complex e-commerce workflows to elevate consumer experience and reduce business hassles.
Let me start with what I love. The integration with SAP ERP is seamless, and that alone made it worthy of consideration since I already work with the SAP ecosystem. 87% G2 users rate the integration with ERP features highly.
It helps manage orders, accounting and finance, payment transactions, and consumer orders across multiple channels to speed up logistics and supply chain. Whether I am handling B2B or B2C, SAP Commerce Cloud provides the flexibility to customize workflows and automate sales and marketing processes.
The microservices architecture is incredible. I love how I can deploy multiple microservices at once, making the platform incredibly modular. Instead of dealing with a monolithic structure where one issue can take down the whole system, I can tweak and update individual services without disrupting anything else.
SAP Commerce Cloud earns strong marks for its depth: enterprise-grade catalog management, powerful personalization, and tight ERP alignment. Insights from G2 reviewers often highlight the platform’s scalability and the control it gives over complex B2B/B2C storefronts.
That said, there are trade-offs to plan for. Reviews on G2 note that the initial setup isn’t truly plug-and-play, standards, extensions, and environments take time to configure, and teams without SAP experience may feel the ramp. Yet insights from G2 reviewers note that the app marketplace and connectors reliably fill those gaps when teams need more.
G2 user feedback also mentions that total cost can be a hurdle for smaller organizations, with advanced tiers and add-ons raising the price. On performance, a subset of reviewers observed occasional slowdowns during deployments/config changes, and while APIs/integrations are comprehensive, they can require careful implementation and testing.
Even so, G2 customer reviews consistently point to meaningful upside once foundations are in place: stable operations at scale, robust order flows, and the ability to unify content, pricing, and inventory across channels. For teams that invest in skilled admin/developer support and a phased rollout, SAP Commerce Cloud tends to deliver a reliable backbone for complex commerce programs.
"The fact that SAP is the most widely used ERP system in the world has given them a kind of monopoly where they can set the prices as they wish. I think a system with similar features can be priced at less than what they are charging."
- SAP Commerce Cloud Review, Jateen K.
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QuickBooks Online is a powerful payroll and accounting tool that automates, manages, and improves your financial accounting and expense tracking workflows all from one platform.
I really want to mention QBO automation, which improves product management for companies. I love how invoicing, expense tracking, and bank reconciliation are all automated, saving me hours of manual work. In fact, 81% G2 users rate the invoice customization features highly.
The QuickBooks system categorizes transactions efficiently, and smart reporting gives me deep insights into my finances without having to crunch numbers.
I also connected QBO with my payroll system (Gusto), contract payment platform (Deel), and even revenue tracking tools, which made the cash flow absolutely seamless.
The platform is also cloud-based, which is a huge advantage for remote accessibility. I can access accounts from anywhere - whether I am on my laptop or checking reports on the mobile app on the go. Also, QuickBooks Online offers an intuitive interface and multiple subscription tiers. So, whether you are a freelancer or a small e-commerce company, there is a subscription level that fits your needs.
However, it falls short in order management and fulfillment. While the platform includes basic inventory tracking, it lacks robust features for managing purchase orders, sales orders, and workflow automation, though its strength as a finance hub means many teams simply pair it with a lightweight OMS to cover those advanced flows.
I’ve had to integrate third-party apps just to get proper inventory control. Customizing purchase orders and invoices took extra setup, and I wished for a smoother way to handle stock movements and shipments; the upside is a large app marketplace and reusable templates that, once configured, streamline these tasks with far less manual effort.
Another issue is that QuickBooks doesn’t provide advanced multi-location inventory tracking, which makes it harder to spot shipments or manage supply chains. For single-site operations or simpler SKU catalogs, however, the built-in features work cleanly, and multi-warehouse teams typically connect a dedicated inventory tool to extend visibility.
Second, the learning curve can be a little hard, especially if you’re not an accountant. While the platform is user-friendly, the features take time to master, and inventory management feels basic for businesses needing granular stock tracking; that said, guided onboarding, help articles, and accountant partner support shorten the ramp, and modular add-ons let you scale controls as needs grow.
Overall, QuickBooks Online remains a smooth, scalable accounting foundation that automates expenses, supports collaboration with stakeholders, and pairs well with specialized apps when deeper inventory or fulfillment capabilities are required.
"There are a few things I would change with QB. We just recently started using QB Advanced, and I would like it if it allowed users who aren't Admin or Standard to access the app instead of having to go to the website every time."
- QuickBooks Online Review, Billie H.
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Salesforce Order Management provides integrated order tracking and inventory management services to streamline your purchase orders, deliveries, and shipment processes to maintain your order value and enhance your partner experience.
At its core, this tool is designed to streamline order processing, automate invoicing, and integrate with various third-party applications, making it a strong contender in the e-commerce and CRM space.
One of the things I love about Salesforce is how effortlessly it tracks orders. Every step, from order placement to order fulfillment, is visible in real-time, so I am never uninformed of where my order is at present.
The automation feature also helped reduce hours of manual work and handle large-volume payment transactions with ease. Salesforce Order Management also connects with ERP systems, payment gateways, and logistics providers, ensuring everything is in sync without much manual intervention.
Whether you are handling a few dozen orders or thousands, the performance of the software remains consistent. And since it is built on the Salesforce platform, it naturally integrates with Salesforce CRM almost effortlessly.
But, if this is your first time with Salesforce, I’d say take it one step at a time. The configuration process can feel a bit complex, especially when customizing workflows beyond standard templates, though guided setup, Trailhead resources, and a large partner ecosystem can make a phased rollout much more manageable.
And let’s talk about cost, it isn’t exactly budget-friendly, particularly for smaller businesses. That said, teams that need enterprise-grade order management often find value in Salesforce’s scalability, and a modular, stepwise implementation can help align spend with near-term requirements.
Overall, Salesforce Order Management is rated 4.3/5 on G2 and delivers reliable order processing and strong coordination across supply chain and production workflows, helping teams move from order capture to delivery with clarity and control.
"I would welcome a centralized education process for learning facilitated by Salesforce and its unifying systems. This would enhance access to educational resources, such as Trailhead, and enable swift certification when assistance is required."
- Salesforce Order Management, Lonny C.
IBM Sterling order management optimizes your order-to-cash lifecycle with features like inventory and supply visibility, consignment and shipment processing, and purchase order collaborations.
If you are running a business with a high volume of orders and multiple inventory locations or need a centralized system to track logistics and transportation, this system offers all of that.
One of this platform's biggest strengths is robust order management. It centralizes order fulfillment across various channels and tracks order movement.
Whether you sell online, in-store, or through third-party marketplaces, this system keeps everything running smoothly. It doesn't just handle orders; it optimizes fulfillment by determining the best inventory locations, prioritizing shipments, and even managing returns effectively. 92% G2 users rate its order status features highly, stating that it's easy to track the status of orders from shipment to delivery.
IBM Sterling also seamlessly integrates with other enterprises, such as ERP, CRM, and warehouse management software. This means I don't have to juggle multiple tools to pull in customer cases or profiles.
That said, there are a few downsides to note. IBM Sterling can be expensive, not only the initial licensing, but ongoing maintenance and support as well, though teams that manage complex, high-volume fulfillment often view the total cost as aligned with the platform’s depth in orchestration, SLA handling, and multi-node operations. The UI, while functional, feels a bit dated and could use a refresh; on the upside, its consistency makes day-to-day navigation predictable, and many teams streamline the experience with role-based dashboards. Configuration can also be complex and time-consuming, especially without prior Sterling expertise, yet once the data model and flows are in place, the setup tends to be durable and easier to extend, with implementation partners and accelerators helping reduce lift.
Overall, IBM Sterling Order Management tightly coordinates order processing and collaboration, helping ensure goods move to assembly units or warehouses on time and setting the stage for reliable downstream dispatch.
"It costs a little bit more than other platform. There are few glitches which comes at the times of order processing and restricts us from processing a order which can be improved."
- IBM Sterling Order Management Review, Alok Nath D.
Sana Commerce Cloud provides a complete suite of B2B features, integrates with CRM or ERP system, and eliminates data silos to provide an all-in-one e-commerce suite.
From the moment I got started, I noticed how easy it was to access customer insights, supplier connections, and live inventory updates, which allowed me to always be in control of my order operations.
Sana Commerce Cloud doesn't just handle e-commerce—it refines it. With Avalara integration, tax calculations are on point, reducing manual errors. With global credit card acceptance and checkout options, I ensured that customers get a smooth shopping experience and develop brand recall and loyalty.
The SEO and content management features are also impressive. The AU/GUI optimization improved the intuitiveness of the platform. I also loved how easy it was to tweak and modify the website content. I can customize, rework, and refresh my storefront without needing any developer's hand.
Plus, the built-in marketplace integrations extend my reach even further, helping me connect with customers from every corner of the globe. Every transaction is encrypted and secure, making it impossible for external infiltrators to inject malware or trojans.
If there’s one area I’d like to see strengthened, it’s search. It does a solid job today, but more intuitive, advanced filtering would help; the upside is that Sana ships regular enhancements, and its existing filters, facets, and product attributes already cover most day-to-day needs while the release cadence keeps edging capabilities forward.
I also felt the overall cost skews high for smaller or mid-size teams, which could narrow adoption. That said, many B2B organizations offset the price through consolidation, replacing multiple plugins with a single suite, and can phase modules in over time to align spend with growth.
All that aside, Sana Commerce Cloud stands out as an integrated e-commerce backbone: it connects accounting, finance, sales, marketing, inventory, and order management in one environment, helping teams run storefronts more efficiently and keep operations in sync.
"The cost of this platform is too high for me. I believe that they can reduce it, and by making it more affordable, it would attract a lot more business owners. Other than that, the platform and the features are great, and there is nothing to dislike about them."
- Sana Commerce Cloud Review, Jay T.
Stord provides e-commerce enablement services like accounting automation, invoice management, mileage tracking, and order fulfillment for B2B and D2C brands to simplify order operations and synchronize website workflows.
One of the standout features for me was the order management system (OMS). It is designed to give you full visibility into your order, tracking every stage in real-time. I never have to wonder where an order is or if it is stuck anywhere in the process.
What also sets Stord apart is its automated workflows for all e-commerce operations. The platform reduces a lot of the manual work involved in order processing, allowing my team to focus on more strategic tasks. The dashboard insights are also a huge plus, as they give detailed analytics on order performance, warehouse efficiency, and delivery timelines.
In terms of what could be better, Stord still has room to grow. The Insights tab could use more depth, while it surfaces valuable operational data, more granular analytics would help power deeper decisions; on the plus side, exports and BI connections can bridge detail gaps today, and the reporting roadmap continues to expand. Fulfillment speed can also feel tricky: orders move quickly (great for SLAs), but a few shipments can move too fast and introduce occasional errors; the good news is that configurable checks, like scan validation, QA holds, and cut-off rules, let teams fine-tune pacing without losing throughput.
A couple of other areas to watch are invoicing and customer service: the invoicing flow is straightforward but could be more refined, and complex logistics setups sometimes require additional back-and-forth with support; that said, dedicated CSMs and documented escalation paths help resolve edge cases and keep implementations on track.
All said, Stord gives you a strong toolkit to optimize logistics and warehousing, centralized inventory visibility, slotting and labor insights, and a connected fulfillment network, to keep shipment projects stable and on schedule.
"Occasionally a "system will break" and we catch it because of a customer complaint, rather than hearing from Stord proactively. It's so user-friendly that self service is the norm, which isn't always the best solution."
- Stord Review, Betsy A.
Radial's innovative omnichannel marketing, order scheduling, and payment support offer a unified experience to startup owners and consumers, allowing them to maintain a healthy sales network and be proficient in handling accounts and financing tasks.
Whether you sell on eBay, run your own Shopify store, or manage a multi-channel retail operation, Radial ensures that everything is well-managed and looked after.
What I love about Radial is how it handles order fulfillment and logistics. It is built for enterprises, which means that if you are running a high-volume operation, the system is well-equipped to handle it.
Other features that I explored were inventory tracking, real-time order updates, and order fulfillment, which are smart enough to route orders based on warehouse ability. Another area where Radial shines is customer service. They use a ticketing system, and while it is not the fastest response time I have seen, they do get back to you with an actual resolution rather than throwing standard responses at your face.
While Radial feels intuitive and user-friendly overall, a few order-management areas could go deeper. Parts of the interface are clean, while others can appear a bit busy and take some getting used to, though once familiar, the core pick/pack/ship flows remain straightforward for day-to-day work.
I also found myself clicking around more than I’d like to locate simple settings, and the reporting system, while functional, could be clearer and more precise. The upside is that most operational snapshots (orders in queue, shipment status, SLA views) are accessible, and exports help fill gaps while built-in reports evolve.
Billing is another place that draws feedback. The module can occasionally glitch and require extra time to reconcile, which matters more for larger operations moving high volumes. That said, issues are typically resolvable with support, and smaller teams may experience little impact in routine cycles.
I’d also welcome richer analytics integrations and real-time tracking dashboards. Even so, I wasn’t blocked at any point in order processing or scheduling, and I consistently had workable visibility into parcel routes and warehouse arrivals. In short, Radial delivers a usable, end-to-end path for fulfillment today, with room to grow in reporting depth and advanced analytics.
"Most everything about the GSI platform is rigid and out of date. Last time I used it was about 3 years ago and they were working on an update, but I didn't try the update to see if it was any better. The older version was impossible to update, buggy and any time we needed an update or fix, It cost significant dollars (way over the value of the work) to complete the project."
- Radial Review, Scott M.
Have more questions? Find the answers below.
The best order management software for small businesses includes Zoho Inventory, Orderhive, and ShipStation, which offer affordable pricing, automation, and multi-channel integration. However, the ideal choice depends on your business size, resources, and network architecture.
The best free order management software includes Zoho Inventory (a free plan for small businesses), Square Orders (for retail and e-commerce), and Odoo (accounting and CRM software).
The best order management tools for inventory management include Cin7, Netsuite ERP, and Zoho Inventory, which offer real-time stock tracking, automated replenishment, and multi-channel retail synchronization.
Shiprocket is primarily a shipping and logistics platform, not a full-fledged order management system (OMS). However, it does offer basic invoice processing, inventory syncing, and multi-channel order fulfillment features, but not advanced features like order routing and stock tracking.
The best order management systems for e-commerce projects include Shopify Plus, NetSuite, and Skubana, offering multi-channel order processing, real-time inventory tracking, and automated fulfillment. The ideal choice depends on business size, integration needs, and scalability.
Yes, a robust order management system uses real-time inventory tracking, API integrations with sales channels, and automated stock level adjustments to prevent overselling and eliminate stock discrepancies.
The best OMS offers RESTful APIs with webhooks and supports electronic data interchange (EDI) for B2B transactions while catering to 3-PL providers to supervise and automate the entire order processing and shipment lifecycle.
While I tried to set up a demo e-commerce brand and run test order operations to evaluate which OMS makes the cut, it is still a serious investment decision for e-commerce firms as they have to pay attention to intricate factors like the nature of consumer orders, shipment fragility, event coordination, fast dropshipping, and so on. What I concluded from my experiment is that the more punctual and quality-driven an order management process is, the higher the probability of scoring high-value and consistent purchase orders from new clients and partners.
Investing time to check out the relevance of these tools and aligning them with your business and revenue requirements is a must. I feel it is best to engage in organic decision-making and have insights into the cash values of active and potential orders to analyze which system would yield better and more profitable outcomes. Keep coming back to this list if you ever feel stuck or confused.
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