5 Best Identity and Access Management Software I Trust

In my years writing about cybersecurity, I’ve learned one universal truth: no one wakes up excited about identity and access management (IAM), but everyone regrets ignoring it.

Between employees reusing weak passwords, phishing attempts targeting credentials, and the growing web of SaaS applications, keeping accounts secure without frustrating users is easier said than done.

Throw in remote work, third-party integrations, and compliance audits into the mix, and it’s no surprise that IAM feels like an endless game of catch-up. The challenge isn’t just about security—it’s about finding the right IAM tool that actually works without adding complexity to daily operations.

If you’re a security leader, IT manager, or business decision-maker, finding the best identity and access management software for your organization can feel overwhelming. With so many options promising airtight security and seamless integration, how do you know which one truly delivers? 

I’ve done all this research, so you don’t have to. I spoke with IAM experts, reviewed G2 reports, and gathered insights from my own IT and security team (who have seen enough bad IAM setups to last a lifetime). After comparing 15 leading IAM solutions, I’ve narrowed it down to the top five that actually stand out—for security, scalability, and usability.

Whether you’re upgrading your IAM strategy or choosing a solution for the first time, this guide will help you find the best fit for your organization.

5 best identity and access management software I recommend  

I’ve seen firsthand how important identity and access management software is for businesses. Without it, managing user access is like handing out keys to an office and losing track of who has them or where they’re being used.

IAM software is what keeps that chaos in check. It controls who gets access to what, when, and how securely, so IT teams can enforce security policies, prevent unauthorized access, and reduce risk without turning every login attempt into a support ticket.

I've seen my fair share of IAM software in all shapes and sizes, from cloud-focused ones to on-premises solutions and from highly customizable systems for large enterprises to simple options for growing teams.

From my research and conversations with IAM experts, I’ve realized that the best IAM software isn’t just about security. It's about the balance between secure user authentication, granular access controls for enforcing the least privilege, and smooth integration with existing systems.

What makes the best identity and access management software: My criteria

Based on everything I’ve learned, here’s the checklist I used to evaluate the top IAM solution:

• Strong authentication without friction: Authentication has to be robust, but it shouldn’t create unnecessary headaches. If logging in feels like a chore, users will take shortcuts—reusing passwords, writing them down, or bypassing security altogether. I looked for IAM solutions that offer multi-factor authentication (MFA) beyond the basics, with options like biometric verification, passwordless login, and adaptive authentication that adjusts security requirements based on risk. Single sign-on (SSO) was another big factor since it reduces login fatigue while maintaining security. Risk-based authentication also stood out—solutions that analyze behavior, location, and device to trigger additional security when needed scored higher on my list.
• Granular access controls and role-based management: It’s not just about who can log in—it’s about what they can access once inside. IAM solutions that offer strong role-based access control (RBAC) made the cut, allowing IT teams to manage permissions at scale without manually adjusting every user’s access. I also looked at tools with attribute-based access control (ABAC), which considers context like device type, location, and login behavior to make smarter access decisions. Just-in-time access was another feature that stood out, limiting high-privilege access only when it’s absolutely necessary, reducing long-term exposure to sensitive systems.
• Integration with existing security infrastructure: An IAM system isn’t useful if it doesn’t fit into the broader security ecosystem. I prioritized solutions that integrate smoothly with identity providers like Active Directory and Azure AD, as well as SIEM platforms for real-time authentication monitoring. IAM should also connect with HR and ITSM systems for automated provisioning and de-provisioning of accounts—because manual account management is a recipe for errors and security gaps.
• Compliance and audit-readiness: For organizations dealing with strict regulations, IAM isn’t just a security tool—it’s a compliance requirement. I focused on solutions that offer built-in audit logs, detailed compliance reporting, and governance features like access reviews and certification workflows. Meeting industry standards like SOC 2, ISO 27001, HIPAA, and GDPR was another major factor. Security leaders need IAM tools that don’t just help them secure identities but also make compliance audits less of a nightmare.
• Scalability and flexibility for growing organizations: A good IAM solution should grow with the business, not hold it back. I evaluated how well these tools support hybrid IT environments and whether they offer multi-tenant support for enterprises managing multiple subsidiaries or divisions. API-driven customization was another key factor—organizations need IAM systems that allow them to automate workflows and integrate with other security tools instead of forcing a rigid, one-size-fits-all approach.
• User experience: IAM security only works if people actually use it. I looked for IAM solutions that offer clean, intuitive admin dashboards that IT teams can navigate without extensive training. Self-service password reset was another major factor—IT teams don’t have time to constantly unlock accounts just because someone forgot a password. The best solutions reduce friction while still enforcing strong security policies.

I wanted to evaluate IAM solutions from a security-first perspective while also considering how IT teams and employees interact with them daily. After checking each tool against this checklist and cross-referencing it with expert insights, real-world feedback, and AI-driven review analysis, I identified the top five IAM solutions.

The list below contains genuine user reviews from the IAM software category. To be included in this category, a solution must:

• Provision and de-provision of user identities.
• Assign access based on individual role, group membership, and other factors.
• Enforce user access rights based on permissions.
• Verify user identity with authentication, which may include multi-factor authentication methods.
• Integrate with directories that house employee data.

*This data was pulled from G2 in 2025. Some reviews may have been edited for clarity.  

1. Microsoft Entra ID

From what I’ve seen in G2 reviews, Microsoft Entra ID (formerly Azure Active Directory) is often highlighted as a top choice for IAM solutions, largely due to its deep integration into the Microsoft ecosystem. Many users appreciate how seamlessly it works with other Microsoft services like Azure, Dynamics 365, Intune, and Power Platform.

I’ve noticed that G2 users frequently mention how Entra ID comes included at no additional cost if your company is already using Microsoft services. This built-in support for MFA, unlimited SSO across SaaS apps, basic reporting, and self-service password changes is a major advantage, particularly for businesses that are already integrated into the Microsoft environment.

From my research, I’ve found that Entra ID’s strong authentication and security controls stand out to many IT professionals. The ability to enforce flexible conditional access policies, especially when paired with Intune for endpoint management, is often praised as a comprehensive solution for unified access control.

I’ve seen multiple G2 users express their appreciation for conditional access, which allows IT teams to tailor security policies based on user behavior, location, and risk levels. This functionality is especially valued because it helps balance security with usability, prompting MFA for unrecognized devices while allowing trusted devices to access resources with minimal friction.

One feature that users frequently call out is Entra Connect, which allows seamless integration of on-premises Active Directory with Entra ID. I’ve read several reviews from organizations transitioning to the cloud who find this particularly beneficial for simplifying access management across both cloud and on-premises infrastructures.

That being said, setup and configuration are common pain points, especially for businesses with mixed IT environments. I’ve encountered noticeable dissatisfaction around the time and complexity required to get everything set up properly, particularly for those transitioning from non-Microsoft setups.

I’ve noticed that licensing costs are another recurring theme in G2 feedback. While Entra ID offers a free tier, users often mention that the more advanced security features, such as those under identity protection, governance, and privileged access management, are only available in higher-tier licenses like Entra ID P2.

From my analysis, small businesses often struggle with the cost of premium licensing despite needing advanced features. Many G2 users have shared that figuring out which Entra ID tier best fits their needs can be tricky when balancing security and compliance requirements.

Overall, despite the challenges, I’ve seen a general consensus that Microsoft Entra ID is a solid IAM solution, especially for businesses already within the Microsoft ecosystem and those that are cloud-native.

What I dislike about Microsoft Entra ID:

• From what I observed, setting up Entra ID isn’t exactly a smooth ride. G2 users who aren't in Microsoft’s ecosystem took some extra time and effort to get everything configured properly.
• Based on my research, licensing cost is another pain point. G2 users report that the free tier covers the basics, but some of the features that security teams actually need are locked behind Entra ID P2, which isn’t cheap.

What G2 users dislike about Microsoft Entra ID: 

"Users unfamiliar with Microsoft products will face difficulties in understanding the integration of this product, and the same goes for companies using non-Microsoft platforms. The cost of implementing Microsoft Entra ID could be a concern for low-budget companies along with this, the companies that pose challenges in environments with unstable internet access can face problems because Entra ID is cloud-based." 

- Microsoft Entra ID Review, Sahil C.

2. JumpCloud

From what I’ve seen in G2 reviews, JumpCloud is often praised for being a flexible, cloud-first IAM solution designed for organizations moving away from traditional on-prem identity management.

Many users appreciate its ability to manage identities across multiple platforms, including Windows, Android, iOS, macOS, and Linux, all from a single platform. This open directory approach allows it to integrate seamlessly not only with Azure or Active Directory but also with Google Workspace, AWS, and other third-party SaaS apps, making it an appealing choice for multi-cloud and hybrid setups.

I’ve noticed that G2 users highlight JumpCloud’s all-in-one platform, which combines IAM, mobile device management (MDM), directory services, and endpoint security. This integration makes managing users, devices, and security policies from a single platform particularly attractive to IT teams juggling multiple operating systems. Many users report significant time savings and streamlined operations because of this unified approach.

From a usability standpoint, I’ve seen several reviews commending JumpCloud for its clean and user-friendly interface. Users find the onboarding process simple, and the ability to easily deploy SSO and MFA across the organization is highly valued.

One feature that’s frequently mentioned in G2 feedback is JumpCloud’s extensive knowledge base, which includes step-by-step tutorials and videos. Many users appreciate this resource for making setup and implementation easier. Additionally, JumpCloud’s customer support receives positive reviews for being reliable and responsive when issues arise.

However, I’ve come across some dissatisfaction among G2 users regarding certain missing features. For instance, the lack of self-service for account unlocks means that IT teams must manually assist users who are locked out, which can become cumbersome. Remote assist is another area where some users note issues, as it’s seen as somewhat clunky and in need of improvement.

I’ve seen multiple reviews mention that JumpCloud’s MDM capabilities, while useful, may not provide the same level of granular control and automation found in other MDM solutions, especially in Apple-heavy environments. Users managing large fleets of devices, particularly Apple devices, often feel that JumpCloud doesn’t quite match up to specialized MDM solutions like Jamf.

Despite these drawbacks, I believe JumpCloud’s main strength is its unified approach to IAM, directory services, and MDM. It offers an all-in-one solution that works well for small and medium businesses, even though it might come at a higher price point than standalone enterprise-grade IAM or MDM solutions. For organizations looking for an integrated platform, JumpCloud remains a solid option.

What I dislike about JumpCloud:

• I’ve found that self-service account unlocks are missing, meaning IT must step in every time a user is locked out, which other IAM solutions often allow users to handle on their own.
• I’ve also read that remote assist feels clunky, and MDM, while functional, doesn’t provide the same granular control and automation as tools like Jamf, especially for Apple-heavy environments.

What G2 users dislike about JumpCloud:

"Jumpcloud has yet to develop advanced features like self-service for Account unlocks, User orchestration, and governance capabilities, which are necessary in this era of enterprise security management."

- Jumpcloud Review,  Gangadhara S. 

3. Okta

Okta is one of the most flexible and scalable IAM solutions, especially for organizations requiring strong security and advanced authentication. Like JumpCloud, it’s vendor-neutral and works well in multi-cloud environments and with complex SaaS integrations.

I’ve noticed that Okta integrates seamlessly with tools like Microsoft, Google Workspace, and AWS, making SSO, adaptive authentication, and automated user provisioning effortless across a wide range of applications.

From a user experience standpoint, I’ve found Okta’s interface intuitive for both IT teams and end users. It’s frequently praised for offering one of the smoothest SSO experiences.

I also value that Okta supports third-party MFA and token providers and its own built-in MFA, giving companies the flexibility to integrate whatever works best for them. The customizable SSO portal is another feature that stands out for simplifying app management.

However, from what I’ve read, pricing can be a barrier for smaller businesses and startups, as Okta offers a la carte pricing, which can add up quickly when multiple services are needed.

I’ve come across reviews where users mentioned that setting up Okta can be challenging. Configuring policies, settings, and integrations takes time and effort, which was overwhelming for some G2 reviewers. While Okta provides good documentation and support, fine-tuning everything for optimal security and automation still requires a considerable investment of time.

What I dislike about Okta:

• From what I saw, the setup isn’t exactly quick. Okta is powerful, but getting everything configured takes time. Many G2 reviewers reported that there are a lot of settings to fine-tune, and the learning curve was steep.
• G2 reviewers mention the pricing as a downside. In my opinion, it can also be a challenge for smaller businesses. With a minimum $1,500 annual contract, it can feel out of reach for startups or small IT teams that only need a few core features.

What G2 users dislike about Okta: 

 "Okta is expensive and unsuitable for smaller businesses. Pricing plans are a la carte and confusing. Configuring directories and user synchronization will take a lot of effort and time." 

- Okta Review, Qual A. 

4. Salesforce Platform

G2 users often highlight Salesforce as a strong IAM solution, especially for businesses already running on the Salesforce Platform. Single Sign-On (SSO) and Multi-Factor Authentication (MFA) are two key features frequently mentioned, with reviewers noting that these are essential components of the solution.

I’ve noticed that many G2 users appreciate Salesforce’s App Launcher. This enables users to access a range of business applications—Salesforce apps as well as third-party apps—without needing to log in separately. Even when using Active Directory for user management, users can rely on Identity Connect to manage Salesforce accounts, which is seen as a significant benefit for usability and security.

I’ve encountered noticeable satisfaction regarding Salesforce's level of control over data access. Multiple reviewers mention how connected apps and OAuth enable fine-grained access controls, allowing companies to restrict access to sensitive information. This is particularly beneficial for teams managing customer accounts and sensitive data.

From what I’ve read, many G2 users find the Customer Identity feature to be a strong addition, especially for large businesses that need to track customer activity across multiple channels. Reviewers note that the ability for customers to self-register, securely log in, and access apps with a single identity is a standout feature. The fact that it is fully customizable to fit company branding and workflows also helps businesses streamline their processes.

However, I’ve seen some users note the complexity of the setup process. G2 reviewers frequently mention that configuring Salesforce Identity can be time-consuming due to the large number of configurations, permissions, and integrations that need to be adjusted. This makes onboarding more complicated compared to dedicated IAM solutions like Okta or JumpCloud.

I’ve noticed that some G2 users report the platform can be slightly sluggish at times, especially when dealing with large datasets or complex workflows. While this isn’t seen as a dealbreaker, some reviewers have raised it, particularly regarding response times.

Finally, I’ve read multiple reviewers mention pricing as a consideration. While Salesforce Identity is often viewed as a good fit for larger enterprises already within the Salesforce ecosystem, G2 users point out that it may not be as budget-friendly for small to mid-sized companies.

Based on my analysis of G2 reviews, Salesforce Identity seems like a solid option for businesses already heavily invested in Salesforce, particularly those using its CRM software in Professional, Enterprise, Unlimited, or Performance Editions.

What I dislike about Salesforce Platform:

• From what I’ve read, configuring Salesforce Identity can be time-consuming. G2 users mention that there are many settings and integrations to manage, making onboarding more complex.
• I’ve come across feedback that processes can be sluggish, especially with large datasets or complex workflows. While not a major issue, slower response times can concern some users.

What G2 users like about Salesforce Platform: 

"As a user, what I don't like about Salesforce is that it is very expensive, especially for small businesses and startups. As a developer, when you are dealing with large amounts of data, the reports and dashboard can run slowly, and sometimes, the governor limit can restrict the complex operation."

- Salesforce Platform Review, Dhruv G.

5. Cisco Duo

I've noticed that G2 users often praise Cisco Duo for its straightforward approach to security. Many reviewers highlight its simplicity and effectiveness, especially regarding MFA, SSO, and adaptive authentication.

Unlike some IAM tools that feel overloaded with unnecessary features, Duo stands out for keeping things focused and easy to manage, which is a consistent theme in user feedback.

From what I’ve seen, negative feedback tends to focus on the learning curve of other IAM platforms. Several users have expressed that Duo is much easier to use than other IAM tools, which often have steep learning curves. Duo’s ease of use is frequently mentioned, with users appreciating its simple interface and its flexibility in terms of integration with various applications and platforms.

I’ve come across noticeable dissatisfaction around Duo's offline access. Many users have pointed out that its offline functionality is limited, which can be an inconvenience in certain scenarios. While Duo offers strong core features, some users feel this aspect could be improved for better flexibility in offline environments.

I’ve read multiple reviewers mention struggles with the user interface and design. While the system is functional, many G2 users believe the UI could be more intuitive and modern. This feedback suggests that while Duo is effective, its design could be a barrier for users who value a more streamlined, user-friendly experience.

Despite these challenges, many G2 users find Duo to be a solid choice for organizations seeking reliable MFA and SSO solutions, especially considering its free plan. Users appreciate the opportunity to test Duo's features with up to 10 users at no cost, giving smaller teams or startups an affordable option to implement secure access controls.

What I dislike about Cisco Duo:

• Based on my study of G2 reviews, offline authentication in Duo is limited, which can be a problem for users in low-connectivity areas or frequent travelers.
• I’ve noticed that the UI feels outdated, and many G2 users suggest a refresh to make it more modern and intuitive, especially for IT teams handling large deployments.

What G2 users dislike about Cisco Duo: 

"The setup of online and offline can be confusing for end users. Also, if time desyncs, it becomes a huge problem."

- Cisco Duo Review, Jonathan M.

Now, there are a few more options, as mentioned below, that didn't make it to this list but are still worth considering, in my opinion:

• AWS Verified Access: Best for securing AWS environments with Zero Trust access controls.
• Google Cloud Identity: Best for organizations deep in the Google ecosystem needing seamless IAM.
• Oracle Identity Cloud Service: Best for hybrid cloud IAM with strong enterprise integrations.
• Rippling: Best for combining IAM with HR and payroll management in one platform.
• IBM Verify: Best for AI-driven identity security and advanced threat detection.
• SailPoint: Best for enterprise-level identity governance and compliance management.

Frequently asked questions (FAQ) on IAM software

1. Why is IAM important for businesses?

IAM enhances security, reduces the risk of data breaches, streamlines user access, and ensures compliance with industry regulations (e.g., GDPR, HIPAA, SOC 2). It also improves productivity by automating user provisioning and access management.

2. What features should I look for in IAM software?

Key IAM features include:

• Single sign-on (SSO): Enables users to log in once and access multiple applications.
• Multi-factor authentication (MFA): Adds an extra layer of security beyond passwords.
• User provisioning and de-provisioning: Automates account creation and removal.
• Role-based access control (RBAC): Assigns permissions based on job roles.
• Audit and compliance reporting: Helps track access logs for security and regulatory purposes.
• Identity federation: Supports cross-domain authentication.

3. What is the difference between IAM and PAM (Privileged Access Management)?

IAM focuses on managing access for all users in an organization. PAM is specifically designed to secure access for privileged accounts with elevated permissions, such as system administrators.

4. Is IAM software cloud-based or on-premises?

IAM solutions can be:

• Cloud-based: Hosted by a provider, scalable, and ideal for modern SaaS applications.
• On-premises: Installed within a company’s infrastructure, offering more control over security policies.
• Hybrid: Combines both models for flexibility.

5. Can IAM software help with Zero Trust security?

Yes, IAM is a critical component of Zero Trust by enforcing identity verification, least privilege access, and continuous monitoring to prevent unauthorized access.

6. How much does IAM software cost?

IAM pricing varies based on features, deployment type, and the number of users. Some vendors offer subscription-based models, while others provide enterprise licensing. Additional costs may include implementation, support, and compliance features.

7. How can I choose the right IAM solution for my business?

Consider: Your organization's size and security need Integration capabilities with your existing tools, Compliance requirements, Scalability, ease of use, and Support for modern security practices (e.g., Zero Trust, MFA, adaptive authentication).

8. Which is the best identity and access management software?

The best IAM tool depends on your organization's needs, budget, and existing infrastructure. Popular IAM solutions include Okta, Microsoft Entra ID (formerly Azure AD), JumpCloud, Cicso Duo, Ping Identity, IBM Security Verify, and ForgeRock. It's best to compare features, integrations, and security capabilities before choosing.

IAM ready

After digging into the best IAM software solutions, I’ve come to one conclusion: security should work with people, not against them. The strongest authentication policies in the world won’t help if employees find ways around them out of frustration. At the same time, an easy login experience means nothing if the wrong person gains access. That’s the balancing act every IT and security team faces, and the right IAM tool makes all the difference.

If your company is deep in Microsoft’s ecosystem, Entra ID is a strong choice. JumpCloud and Okta give you flexibility across different platforms. Salesforce Identity makes sense if Salesforce runs your business, and Cisco Duo keeps things simple with strong MFA and integrations. Each tool has its place—but the best IAM solution is the one that fits how your organization actually operates.

At the end of the day, IAM isn’t just about securing logins—it’s about protecting your business from real threats while keeping access smooth for the right people. So, pick the right IAM, and you’re not just enforcing policies—you’re building a security culture that actually works.

Still on the hunt? Explore our categories of identity management systems to find the best fit for your security needs.