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Rebecca Reynoso

Rebecca Reynoso is the Senior Editor and Guest Post Program Manager at G2. She also works as a freelance editor and writer for a few small- and medium-sized tech companies. Outside of work, Rebecca enjoys watching hockey, cooking, and spending time with her family and cat. (she/her/hers)


AI in Healthcare (+5 Ways It’s Used in 2020)

It’s no secret that healthcare is a perpetually in-demand field.


Chatbot Basics: Everything You Need to Know

The use of chatbot technology has risen throughout the 2010s, yet as early as the 1960s,...


A Complete Guide on How to Build a Chatbot (Easy to Hard)

As companies grow more comfortable with the idea of using chatbots on their websites, even those...


5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)

With chatbots becoming commonplace, a necessity that comes with their implementation is tracking...


How Retail Chatbots Impact E-Commerce Customer Service

With the popularity of online shopping and regular growth of the e-commerce market, demand for...


Discover 6 Innovative Ways to Use Chatbots for Marketing

If you had spoken to a marketing expert at least a decade ago, it’s unlikely they would ever...


6 Expert Tips for Creating a Chatbot from Scratch

If you’ve ever considered creating a chatbot for your company’s website, but weren’t sure where...


Facebook Using AI to Stop Notifications about Dead Friends

Social media is an integral part of most people’s lives. And as we all know, anything posted on...


What We Can Learn from McDonald’s AI Integration (+Who Does it Benefit?)

When you think of McDonald’s, your first thought probably isn’t how they’re a thought leader in...

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