Operations Manager: Your Guide to an Essential Business Operations Role

Rob Browne
Rob Browne  |  July 30, 2019

A company is a complicated web made up of many individuals, departments, and teams.

And when it comes to business operations, it sometimes can seem like there are too many areas to handle. It’s great to have a sizable team to dive into the weeds of sales, marketing, product, and other areas. But who is taking a look at all of a company’s overall goals  to determine proper courses of action?

An operations manager is firmly in the driver’s seat of a company’s business operations.

What does an operations manager do? Key responsibilities and requirements

Operations managers play a crucial part in all aspects of business operations. Because we’re diving into such a high level  position, we’ll go over specific key responsibilities and qualifications of this demanding role.


First, we break down the key responsibilities of an operations manager’s day-to-day work. These responsibilities range from making policy decisions to influencing company culture. Let’s take a look:

Policy and strategy decisions

First and foremost, an operations manager is called to make a plethora of policy and strategy decisions related to a company’s operations. This can include working with HR software in recruiting to address certain business needs, ensuring all required legal documents  are addressed and in compliance with relevant rules and regulations, as well as contributing to determining a roadmap for the company. 

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Research of new tech, more efficient business methods

An operations manager always keeps tabs on ways a company could improve their current methods of conducting business. From identifying inefficiencies in current workflows (for example, unnecessary meetings or extra steps for approvals from managers) to looking at future projects and examining the best ways to plan out those processes, one of the chief concerns of an operations manager’s work is time.

Budget setting, managing cost

Operations managers also have a business’s financials high on their priority list. Efficiency is usually thought of in terms of how quickly a project can be done in terms of time, but financial efficiency is just as, if not more, important for a business. Operations managers evaluate the most efficient, cost effective ways to execute a project in the least amount of time. Setting budgets and managing costs are always on the mind of operations managers when evaluating projects and employees.

Overseeing inventory

Along with taking a  view of a company’s operations comes management and awareness of inventory. Size, scale, and how tangible inventory is of course dependent on what type of industry a business is in. However, in order for an operations manager to have a sense of where budgets should be set and which processes should be improved, knowledge of physical inventory or development of intangible products such as software is necessary.

Building company culture

Finally, with a role as versatile as an operations specialist, the ability to work with many different departments and teams from a leadership role creates an opportunity to heavily influence company culture. Operations managers typically have years of experience behind them, and know what a successful company culture entails. While culture is hard to measure analytically, a good operations manager sees opportunities to boost morale within a business and seizes them, whether it’s through their treatment of fellow employees or how they facilitate conversations between different teams and departments.


These aspects of an employee’s background are needed to enter a career as an operations manager:

Bachelor’s degree

An operations manager position requires at minimum a bachelor’s degree, typically in a business-related field. Some schools may have specializations in operations management or related fields. However, any base coursework in business will be helpful for entering an operations management role. Many operations managers also will have or are working towards a graduate business degree such as an MBA.

Management or leadership experience

A major boost to the profile of any prospective operations manager is previous management or leadership experience. Much of being an effective operations manager is the ability to effectively communicate with other employees, and management experience is an easy way to let potential companies know that you have been able to fulfill a similar role. An operations manager is constantly faced with tough decisions about broad workflows and processes. Any employee being entrusted with making high-level decisions should have experience leading other employees and shaping a business beforehand.

Basic business background

As this is a leadership role, basic business background and knowledge is an expected part of any operations manager’s resume. In order to evaluate the processes within a business, you need to have at least a little bit of experience working with those processes first hand. 

Communication and relationship building skills

With hands in so many different departments within a company, an operations manager must be skilled at relating to different employees from different areas within a company. Part of what makes operations managers stand out apart from previous business or management experience is how effectively they can communicate to improve the systems in place within a company. Many businesses are filled with employees used to conducting their work a certain, fixed way. A good operations manager will be able to break through the ossified routines of a business when noticing inefficiencies through effective communication with the employees entrenched in these inefficient processes.

Ready to operate?

These responsibilities and requirements of an effective operations manager show just how essential and challenging the role can be. However, they also show a great opportunity for anyone who wants a job that touches all aspects of business operations careers. With business and leadership experience, a career as an operations manager is a way to increase how essential an employee is to a company while also gaining high-level responsibilities that directly impact the way a business operates.

Rob Browne

Rob Browne

Rob is a Content Marketing Specialist at G2 Crowd writing about all things marketing. Originally from New Jersey, he previously worked at an NYC-based business travel startup.