I Tested 8 Best Review Management Software: My Take

Working at G2 has made one thing abundantly clear to me: reviews are the backbone of smart decisions. As a marketer, I dive into reviews almost daily, whether to craft a piece of content or evaluate tools that can make my work more efficient.

Reviews offer unfiltered insights into what’s working, what’s not, and what truly matters to customers. But here’s the challenge: with feedback scattered across dozens of platforms, keeping track of it all can feel like trying to sip from a firehose. The sheer volume makes it easy to miss valuable opportunities—to learn, improve, or engage meaningfully with customers.

And when you spend as much time looking at reviews as I do, you can’t help but wonder: isn’t there a better way to manage this? Spoiler alert—there is. I decided to test some of the best review management software to see how well they could simplify the process. These tools promise to help marketers like me monitor, respond to, and leverage reviews with ease—and I was curious to find out if they deliver on that promise.

Whether you’re looking to amplify your brand’s reputation or elevate your customer experience, this listicle offers a first-hand look at tools that truly make a difference. Let’s get into it!

8 best review management software: My honest review

At first, I thought managing reviews was just about replying to feedback and keeping an eye on star ratings. But as I dug deeper, I realized there’s a lot more to it. Reviews aren’t just opinions—they’re opportunities. A good review can build credibility, and even a bad one, when handled right, can turn things around with a customer.

That’s where customer review management software or feedback management software comes in. It’s more than a tool for tracking and replying to reviews—it’s a centralized way to manage feedback. You can even analyze trends to get a clearer picture of what people think about your business.

What do I look for in review management software?

I considered the following factors when evaluating the best review management software.

• Centralized review tracking: I’ve noticed how quickly things get messy when reviews are scattered across platforms like Google, Facebook, or Yelp. The best tools simplify this by bringing everything into one dashboard. Having all your feedback in one place makes tracking what’s being said easier and ensures you don’t miss anything important. It’s like having a command center for your brand’s reputation.
• Customizable review responses: Writing thoughtful responses is important, but it can be draining, especially when there’s a constant stream of reviews. That’s why I appreciate tools that let you customize templates or use artificial intelligence (AI) suggestions to speed things up without losing that personal touch. Bonus points if the tool lets you tweak responses to match your brand’s voice or reply directly from the platform.
• Sentiment analysis: Star ratings only tell part of the story. What people feel about your business is where the real insights lie. Sentiment analysis stands out because it uncovers patterns in feedback, like recurring frustrations or standout features customers rave about. It’s one of those features that helps you figure out what’s working and what needs attention.
• Actionable reporting: Data is everywhere, but it’s not much help unless you know how to use it. That’s why actionable reporting is a crucial feature for me. It doesn’t just show you numbers—it highlights trends, measures reviews' impact, and pinpoints improvement areas.
• Real-time notifications: When a new review comes in, timing can make or break your response. I like tools that send real-time notifications so you can jump on important feedback immediately. Whether it’s a glowing five-star review or a tricky one-star complaint, responding quickly shows customers that you’re listening and that you care.
• Seamless integrations: A tool that doesn’t integrate with your existing systems just adds extra work. That’s why I look for software that connects with customer relationship management tools (CRMs), social media platforms, or e-commerce systems. Integrations like these keep workflows smooth and make it easy to tie customer feedback into your broader strategy.
• Reputation monitoring: It’s one thing to manage individual reviews, but keeping an eye on your overall reputation is just as important. Tools with reputation monitoring features help you spot potential problems before they escalate.

The list below contains genuine user reviews from the review management software category page. To be included in this category, a solution must:

• Collect and capture feedback on e-commerce websites through reviews
• Be applicable for both product and service reviews
• Moderate, manage, and analyze reviews
• Deploy as a widget, pop-up, email follow-up, or short-answer Q and As on the website
• Optimize for desktop, mobile, or tablet use

*This data was pulled from G2 in 2025. Some reviews may have been edited for clarity.

1. Bazaarvoice

Bazaarvoice seamlessly manages reviews across multiple platforms and offers a comprehensive toolkit for businesses that rely heavily on customer opinions.

One of the features that caught my attention immediately was how easily Bazaarvoice lets you syndicate reviews across retailer websites. Instead of manually copying and pasting reviews (or, worse, losing track of them altogether), the platform handles everything automatically. It’s seamless—you collect reviews, and they’re shared across partner retailers. This boosts your products’ visibility and ensures your customers’ opinions reach a much larger audience.

I also appreciate how dependable the platform is in publishing reviews. You can syndicate reviews both ways, and they consistently go live without any hiccups. For me, this reliability is crucial—it means I don’t have to constantly monitor the process or worry about errors. Knowing the system handles this seamlessly lets me focus on other areas, like analyzing feedback or improving customer engagement. It’s one of those features that you might take for granted until you’ve worked with less dependable platforms.

Another valuable feature is the reporting tools on Bazaarvoice. Whether I wanted to know the sentiment analysis for a product, extract user-generated content (UGC), or see how I compared to the competition, the dashboard laid it all out clearly. If you like to back your decisions with solid data, you’re going to love diving into these reports.

Having all these and several other features is great. But when I first started using Bazaarvoice, I felt a little overwhelmed by everything it offered. It’s not the kind of platform you can master in a day. I had to take the time to explore all the options and figure out how to make it work for me. If you’re new to review management tools, be prepared for a bit of a learning curve.

The filtering system also leaves a lot to be desired. It feels unintuitive, making it frustrating to narrow down specific reviews or insights, especially when dealing with larger datasets. I often find myself spending more time than I’d like trying to customize filters or figure out what certain options mean. It’s not that filtering doesn’t work—it just requires more effort and a lot of trial and error to get the results you need. 

And while Bazaarvoice works nicely with many platforms, it doesn’t support syndication with some big names like Amazon. For me, this was a bit of a letdown, especially since managing reviews across disconnected platforms can get messy fast. If your business depends heavily on Amazon reviews, this is something to keep in mind.

What I dislike about Bazaarvoice:

• The filtering system can be a pain. Finding specific reviews or sorting through a large volume isn’t as smooth as I’d like.
• The advanced features have a steep learning curve. Even though the basic setup is pretty straightforward, figuring out some of the more complex tools took me longer than I expected.

What G2 users dislike about Bazaarvoice:

“I dislike that Bazaarvoice has become increasingly reliant on their portals and pushing the user to online self help tools as opposed to reaching out to people for assistance. Additionally, they send many notifications without enough actionable information; I'm often confused about what I'm supposed to do, if anything. I prefer it when humans are involved and can give an extra level of care and direction on the next steps. I also don't like that now I have to use the "BV Support Community" to track the progress of tasks. I would feel better serviced if a person would liaise my inputs with their internal systems as opposed to making the users become experts in Bazaarvoice's internal systems through portals, self-help articles, webinars, etc. I have a multi-faceted job with multiple responsibilities and really am not able to devote all of my time to Bazaarvoice.”

- Bazaarvoice Review, Erin G.

2. Reviews.io

When managing online reviews and building trust with your audience, Reviews.io delivers a solid mix of functionality and support that makes the process feel straightforward.

One of my favorite things about Reviews.io is how easy it is to embed customer feedback on a website. The widgets are super customizable, letting me show off star ratings, customer photos, and even video testimonials in a way that’s completely on-brand. And integrating it with your site? It was a breeze—I barely had to think about it. It just worked. Plus, the platform supports Google product and seller ratings, which is a big win if you want to boost your search engine optimization (SEO) and stand out in search results.

Another feature I appreciate is the ability to collect video reviews by sending video invites to customers. This is such a helpful feature if you’re trying to humanize your brand. A well-placed video testimonial on the website or social media can create an authentic connection with potential buyers. Personally, I think this feature gives Reviews.io an edge over platforms that stick to basic text-only feedback.

But it doesn’t stop there. Reviews.io even lets me build social content directly from the dashboard with their social proof editor. I love how easily it transforms top reviews into eye-catching digital banners. With just a few clicks, I could create professional-looking content for social platforms or Google Display Ads. It’s such a smart way to bridge the gap between customer feedback and marketing, making it easy to amplify those glowing reviews.

While the platform does offer AI-driven features, these are a bit hit-or-miss. The AI responses can feel repetitive or lack that personal touch, making interactions seem robotic. That said, Reviews.io does provide tools to tweak those responses, and AI tech is evolving fast, so it’s something to keep an eye on if you rely heavily on automation.

The email delivery system also has its quirks. Sometimes, emails end up in spam folders or, worse, get completely blocked. I’ve also heard from other G2 users that sending emails through their own providers can cause issues. On top of that, the system feels a bit limited when it comes to customizing campaigns to really make them your own.

And then there’s the pricing. While the basic plans are pretty reasonable, things like product grouping, syndication, or exporting reviews can quickly add up. It’s worth considering how much you’d need those extras.

What I dislike about Reviews.io:

• It’s frustrating that I can’t save design preferences for social assets like backgrounds or font sizes. Having to start over every time feels like an unnecessary hassle.
• Even though the platform is pretty user-friendly, the lack of detailed help articles makes solving technical issues more complicated than it should be.

What G2 users dislike about Reviews.io:

“I think the biggest thing for me is that you cannot save a widget design as a template and use it across multiple stores/accounts”

- Reviews.io Review, Rebecca A.

3. Housecall Pro

Housecall Pro wasn’t on my radar initially for review management, but once I dug into its features, I was surprised by how much it can do. It’s primarily built for home service businesses—handling scheduling, invoicing, and customer interactions, but it also has some smart tools that make collecting and showcasing customer reviews easy.

One of the biggest struggles with reviews is getting customers to leave them in the first place. Housecall Pro takes care of that by automatically sending out review requests right after a job is completed. I love how it eliminates the awkwardness of asking customers while making sure feedback rolls in consistently. Since these requests hit inboxes while the service is still fresh in their minds, customers are more likely to leave good reviews—which means better ratings without having to lift a finger.

Tracking down testimonials is another hassle, but Housecall Pro simplifies the whole process by keeping all customer reviews in one place. I don’t have to dig through emails or search different platforms to see what people say. It’s all right there. What really makes this feature shine is the built-in integration with Google My Business and Facebook. As soon as a review comes in, it can be automatically shared to these platforms, keeping the online reputation fresh without extra work.

Another feature that I found especially useful is the ability to create a dedicated reviews page on my website. It updates automatically with new testimonials, so I never have to add them manually. 

While Housecall Pro makes collecting and sharing reviews easy, it doesn’t offer deeper insights like sentiment analysis or aggregated metrics. For businesses looking to go beyond collecting feedback and analyzing customer sentiment, this might feel like a missed opportunity.

Since Housecall Pro is designed for home service businesses, its review features work best for that industry. The functionality might not be as helpful if you’re in a different field. For firms like HVAC companies, plumbing services, or cleaning companies, it’s a great fit, but if you’re in retail or hospitality, you might need something more specialized.

What I dislike about Housecall Pro:

•  I could not respond to reviews directly from the platform, which limited its usefulness for active reputation management.
• It doesn’t aggregate reviews from other platforms like Yelp or industry-specific review sites, which can be a drawback for businesses with diverse customer bases.

What G2 users dislike about Housecall Pro:

“Some features are buggy at times namely the photo uploading on mobile has caused issues several times and been a major point of frustration. Offline options need to continue to improve as my service areas are often outside of cell coverage. Some carryover of notes, pictures, etc., is too limited to specific jobs or pages at times, making one have to jump between pages or tabs too much, it seems."

- Housecall Pro Review, Josef S.

4. Shopper Approved

Shopper Approved, while not the flashiest tool in the space, offers a solid combination of automation, syndication, and customer engagement features to help maximize the review strategy.

One of my biggest frustrations with some review management platforms is how they restrict or monetize access to your own customer feedback. Shopper Approved doesn’t do that. I have full control over my review data so that I can use it however I see fit—whether integrating it into my website, pulling analytics, or leveraging it for SEO. This level of transparency and flexibility gives businesses the power to truly own their reputation management strategy.

Integration can be a make-or-break factor when running an eCommerce store or a multi-channel business. The platform offers both basic plug-and-play integration and custom API support. That means whether you’re using Shopify, Magento, or a completely custom setup, you can tailor the tool to your needs. I also found that migrating data, especially large review databases, was relatively painless, thanks to their well-documented onboarding process.

Additionally, Shopper Approved’s system makes it incredibly easy for users to leave reviews, leading to higher response rates. Beyond that, I can respond directly to customers, engaging with feedback in real-time. This is particularly helpful for brands that want to build strong relationships and improve their reputation by addressing concerns publicly.

While the platform functions well, the admin panel isn’t the most intuitive, especially when managing multiple sites. Switching between different review dashboards can be a bit cumbersome, and the layout could use a refresh to make navigation smoother.

If you want your reviews to be syndicated across multiple marketplaces, you may need to pay extra for certain distribution options. This may be a drawback for businesses that rely on wide review visibility across platforms like Google Shopping, Amazon, or third-party directories.

While Shopper Approved has strong fundamentals, some G2 users noted that new features take time to roll out. If you’re looking for constant updates, this might not be the fastest-moving option.

What I dislike about Shopper Approved:

• While the platform makes it easy to collect and manage reviews, actually finding a specific one can be frustrating. The search function isn’t as intuitive as I’d like, so sometimes, I end up digging through more reviews than necessary to locate the one I need.
• While functional, the interface isn't very modern or sleek and could be made smoother, especially for someone just getting started with the platform.

What G2 users dislike about Shopper Approved:

“At times, we have felt like there might be more ways in which Shopper Approved could push reviews and convert reviews after purchasing, such as including a text review reminder feature.”

- Shopper Approved Review, Carson A.

5. Experience.com

If you find asking for feedback awkward, following up time-consuming, and keeping everything organized across different platforms a headache, Experience.com can make your life a whole lot easier.

When collecting feedback, it's common to forget to ask for it or feel like you are bothering clients with follow-ups. However, like most platforms in this list, it automatically sends review requests at the right time, so I no longer have to think about it. Instead of manually tracking whom I need to contact, the system ensures that every client has an equal opportunity to leave a review. This helps collect more feedback and keeps the process fair and consistent. Since the reviews come in without requiring extra effort on my part, it's easier to focus on strengthening customer relationships rather than chasing responses.

The platform is user-friendly and not overly complex, which I appreciate. The clean interface makes it easy to navigate, allowing me to find what I need without wasting time searching through the tool. Whether I need to check for new reviews, respond to feedback, or adjust my settings, everything is located right where I expect it to be. The dashboard offers a clear overview of review performance without overwhelming me with excessive data.

The ability to link my Experience.com account to social media is another great feature. Reviews can be shared directly on platforms like Facebook and LinkedIn, which helps boost credibility and visibility. Instead of manually copying and pasting testimonials, I can let the system handle the distribution for me. This makes it easier to keep my social profiles updated with fresh feedback without adding to my workload.

For a platform that focuses on real-time review management, not having a dedicated mobile app is a noticeable gap. I often tackle a lot of tasks on the go, and being able to check and respond to reviews from my phone would be a huge advantage. Right now, the only option is to log in through a mobile browser, which isn’t always convenient. A well-designed app could provide instant notifications, making it easier to engage with feedback in real time. 

Another area where the platform could improve is social media posting. While I appreciate the ability to connect reviews to my social pages, the actual process isn’t always intuitive. There have been times when I wasn’t entirely sure whether my reviews had been successfully shared, and I’ve had to double-check manually. A clearer posting workflow, perhaps with a preview or confirmation step, would make a big difference.

What I dislike about Experience.com:

• While it’s great that Experience.com links with social media, I’ve noticed occasional issues with reviews not appearing where they should. 
• I find the lack of a mobile app somewhat frustrating. If an app were available, it would be much easier to check and respond to reviews on the go.

What G2 users dislike about Experience.com:

“If someone leaves 3 or less on a review, it does not allow you to respond with an explanation or offer another side of what happened. It seems unfair also that 2 people can leave reviews on the same transaction, thus really hurting your customer satisfaction score.”

- Experience.com Review, Kevin R.

6. Sprinklr Social

Sprinklr Social is a social media management and reputation management software.

One of Sprinklr’s biggest strengths is its AI-driven analytics, which provides deep insights into audience engagement, campaign performance, and sentiment trends across platforms. Unlike basic engagement tools, Sprinklr goes beyond likes and shares, offering predictive analytics, customer emotion tracking, and competitive benchmarking. It gives me a high-level overview with granular breakdowns of audience sentiment.

The platform connects with all major social media channels, such as Facebook, Twitter, LinkedIn, Instagram, YouTube, and more, making multi-channel management seamless. I can pull in feedback from Google Reviews, Yelp, or Trustpilot and use it to share content across all these channels. The approval workflows and post-scheduling are also designed with large teams in mind. There's version control, multiple approval layers, and even an AI content recommendation system that helps optimize engagement. This makes it easier to scale content strategy while maintaining consistency.

Sprinklr’s dashboard is highly flexible, allowing me to set up custom reporting views based on key performance indicators (KPIs) that matter most. I love the granular filters, widgets, and visualizations. The drag-and-drop dashboard builder makes it easy to create detailed performance snapshots across different social platforms and review sites.

Sprinklr is packed with advanced features, but I quickly realized that also comes with a steep learning curve. Onboarding took longer than I expected, and while the UI has a ton of powerful capabilities, it’s not the most intuitive. I found myself needing extra time to navigate the system, and if you’re not already familiar with enterprise-level social media and review management tools, you’ll likely have to invest in some training before feeling completely comfortable.

Also, as much as I appreciate Sprinklr’s robust feature set, I couldn’t ignore the performance issues when handling large-scale campaigns. I noticed lag and slow response times, especially when running heavy analytics reports or tracking sentiment across multiple platforms. Even high-powered teams have mentioned occasional slowdowns, particularly when managing cross-channel reporting and processing a massive volume of customer reviews.

Another common complaint I came across during my research was G2 users mentioning the slow response time from customer support, particularly when resolving technical issues. Given the complexity of the software, this can be frustrating when quick troubleshooting is needed. Other issues that caught my attention were contract renewals and unexpected costs being an issue, which might be a deal-breaker for teams on a tight budget.

What I dislike about Sprinklr Social:

• I noticed that the interface isn’t very intuitive for new users. If you’re looking for a plug-and-play tool, you'll need some time to learn how to navigate it.
• Customer support can be slow. Given the platform's complexity, quicker support responses would have improved the experience significantly for me.

What G2 users dislike about Sprinklr Social:

“The learning curve is steep and you have to really take the time to learn the intricacies of the platform. When onboarding multiple teams into the platform, it helps to have your ways of working defined well before you get into the tool, because there's a lot of wayfinding that end users will need to do once they get into the actual interface if they're not super savvy tech users. Customer support would be better if there was an online chat feature.”

- Sprinklr Social Review, Kelsey R.

7. Feefo

Feefo is another tool that helps companies gather, analyze, and showcase honest customer feedback in a structured and automated way.

While creating this listicle, I tried various platforms for managing reviews, and many of them made navigation feel like solving a puzzle. Feefo simplifies this process with its intuitive design. The dashboard allows me to track customer feedback in one place, making it easy to manage reviews, analyze trends, and respond to customers. I particularly appreciate the clean and organized layout for quickly finding key insights. 

One feature distinguishing Feefo is its verified review system, ensuring that only genuine customers can leave feedback. This is a significant advantage in building trust and credibility with the audience. Unlike some platforms, where fake or spam reviews may go unnoticed, Feefo's system validates purchases before accepting feedback. As a result, potential customers receive a more accurate and trustworthy view of a business's reputation.

In addition to collecting reviews, I appreciate that this tool provides detailed insights into customer sentiment and trends. The reporting features highlight key phrases, track customer satisfaction over time, and offer an overview of review performance. The analytics helps identify patterns, especially to understand what customers consistently praise or criticize.

One downside I experienced is that Feefo does not integrate seamlessly with every CRM or eCommerce platform. This lack of integration can cause delays in syncing sales data, potentially leading to gaps in review collection. If your business relies on specific third-party tools, check whether Feefo supports them properly; otherwise, you may need to connect everything manually.

The tool also offers pre-built widgets to display reviews on websites, which is excellent for businesses seeking a plug-and-play solution. However, if you desire complete control over the design and layout, the customization options might be somewhat restrictive. Making adjustments beyond the default settings requires additional development work, which can be a hassle for those looking for more creative freedom in how reviews are presented.

Lastly, while the dashboard is generally user-friendly, some reviewers on G2 mentioned that recent updates and feature changes have made navigation a bit more complicated.

What I dislike about Feefo:

• While Feefo is great once it’s running, getting everything configured isn’t always straightforward. Initially, you might need extra assistance from support to integrate the tool properly into your systems.
• Unlike some platforms, Feefo doesn’t allow filtering or approving reviews before they go live. While this keeps things transparent, it can be a drawback when you want more control over what gets published.

What G2 users dislike about Feefo:

“The only thing about Feefo that does impact us negatively in some way is its standing in SEO - sometimes when a customer searches to review us, a different review provider appears first, and of course, this is not our preferred option.”

- Feefo Review, James M.

8. EmbedReviews

EmbedReviews is like a dark horse in the review management software category—it may not be the most well-known name, but it does the job well without unnecessary complexity.

Getting EmbedReviews up and running took no time at all. Embedding reviews on a site is as easy as pasting a snippet of code, and the interface is straightforward. I didn’t have to dig through endless settings or tutorials. It’s built to be user-friendly.

The platform also pulls everything into a single dashboard, so I could easily choose which reviews to display, hide the ones that didn’t fit, and even respond to feedback without leaving the platform. It keeps things organized and saves a ton of time without having to jump between different platforms.

But what I love the most is that I have so many options to display reviews in carousels, grids, or pop-ups and tweak colors and fonts to match my branding. The customization options aren’t overwhelming, but they’re enough to ensure that reviews fit seamlessly into a website’s design. Instead of looking like an afterthought, they actually enhance credibility and make the site look more polished.

One thing that I did observe, though, is that EmbedReviews isn’t as widely known as some of its competitors. That doesn’t affect how it works, but it might take a little more convincing to get buy-in from a team or stakeholders who prefer sticking with bigger, more established names.

Plus, while it covers all the basics, I couldn’t help but notice a few gaps. There aren’t a lot of automation options, and if you’re hoping for deep analytics, you won’t find much here. If all you need is a simple way to collect and showcase reviews, it gets the job done. But when I started looking for features like advanced sentiment analysis, it started to feel a little too basic—especially if you’re sticking with the free or pro plans.

And about that free plan—I love that it exists, but I quickly ran into some frustrating limits. No support for Facebook reviews, no Google star snippets, no email or SMS requests, and no API access. For a business trying to get the most out of their reviews, that’s a lot of missing pieces. Sure, it’s great that there’s a no-cost option, but honestly, if you want to really optimize your review strategy, you’ll probably need to upgrade sooner rather than later.

What I dislike about EmbedReviews:

• It’s great that there’s a free option, but without Facebook reviews, Google snippets, or API access, it’s not as useful for businesses needing a full review management system.
• I noticed that the tool doesn’t integrate smoothly with many third-party tools, which can be frustrating if you’re trying to connect it with your existing business software.

What G2 users dislike about EmbedReviews:

“Some of the widgets are lacking accessibility features, which we are working with the EmbedReviews team to address.”

- EmbedReviews Review, Nick S.

Frequently asked questions about best review management software

1. What is the best feedback and review management software?

The best customer feedback management software depends on your business needs, but here are three tools you can check out. Bazaarvoice is a good option if your business needs large-scale review syndication and AI-driven insights. Consider Reviews.io for video and image reviews and user-generated content to boost engagement. Sprinklr Social is a good choice if you need AI-powered reputation management, review monitoring, and broader social media management.

2. What is the best review management software for small businesses?

For small businesses, affordability, ease of use, and automation are key. Based on these factors, Feefo would be a great choice for a verified review system. Reviews.io’s basic plan, with its strong eCommerce integrations, is another good option, and EmbedReviews would work really well for you if you want an easy way to embed Google, Facebook, or Yelp reviews directly on your websites.

3. Is there a free online review management software?

Yes! EmbedReviews is a tool that provides a free plan with some feature limitations. Additionally, most tools in this list offer free trials or demos, allowing you to try the software before making a financial commitment.

4. Is Shopper Approved legit?

Yes, Shopper Approved is completely legitimate. It specializes in gathering and distributing reviews to enhance businesses' online reputation. It has a rating of 4.8 out of 5 on G2 and over 200 reviews from genuine users.

5. How much is Housecall Pro?

Housecall Pro offers different pricing tiers depending on the size of your business. 

• Basic Plan: Starts at $59/month (single user)
• Essentials Plan: $149/month (up to 5 users)
• Max Plan: Custom pricing for large businesses needing advanced automation and API access.

These prices may vary based on promotions or additional services. For the most accurate pricing, check out Housecall Pro’s official website.

Ratings, reviews, and reputation

Managing reviews isn’t just about protecting your reputation—it’s about building trust, attracting customers, and staying competitive. Whether you need to collect feedback, respond to reviews efficiently, or showcase customer experiences, the right online review management software can take the stress out of the process and turn reviews into a real asset for your business.

At the end of the day, it’s not just about tracking what people say—it’s about engaging with customers, learning from their experiences, and using that insight to grow. A strong reputation doesn’t happen by chance, but with the right tools, you can make sure every review works in your favor.

I put this best review management software list together to give you a head start, but now it’s up to you. Do your due diligence, test out these platforms, and find the one that best fits your business.

Put those review insights to use and tailor your customer experience with e-commerce personalization software.