7 Best Hotel Management Software: My Honest Review

Managing hotel operations is no small feat.

Coordinating bookings, guest requests, staff schedules, and last-minute changes can leave even the most experienced hotel managers feeling overwhelmed. 

While I don’t have direct hands-on experience with hotel management, as a technical writer, I’ve evaluated reviews for the best hotel management tools and spoken with hotel managers who shared their challenges. 

This combination of gaining insight from industry professionals and reading G2 reviews has allowed me to truly understand what works and what doesn't in hotel management.

After countless hours of research, I evaluated 10 of the best hotel management software options. I analyzed their features and usability and reviewed feedback from G2 users to identify 7 tools that truly stand out. 

In this article, I’ll share my findings, breaking down the features, usability, and real-world user experiences so you can find the right tool to optimize your hotel’s efficiency.

My top 7 best hotel management software recommendations for 2025

Hotel management software is a set of tools designed to simplify and improve hotel operations. During my research, I found they help manage tasks like reservations, billing, and housekeeping, all aimed at enhancing efficiency and guest satisfaction.

The global hotel management software market is projected to grow from $5.28 billion in 2025 to $9.41 billion by 2032, reflecting a compound annual growth rate (CAGR) of 8.6% during the forecast period.

While exploring the best hotel management software, I realized that handling bookings and guest services manually often leads to mistakes. Issues like double bookings or missing guest preferences can cause stress and negatively impact the guest experience.

These software solutions work by centralizing reservations, automating check-ins and check-outs, and offering insights into guest preferences and behaviors. From my experience evaluating them, I can see how they help hotel managers reduce errors, improve service, and focus on providing the best experience for their guests.

Picking a hotel management software: What I looked for

When evaluating hotel management software, there are several key features I prioritize to ensure it meets the needs of both hotel operations and guest experience:

• Centralized reservation system: I prefer a centralized system because it streamlines the booking process, ensuring no room is overbooked or left vacant due to inaccurate availability. By consolidating bookings from various channels, I can ensure the hotel team has real-time visibility into room availability, which minimizes errors and improves operational efficiency. It prevents revenue loss and customer dissatisfaction, leading to higher profitability and a smoother guest experience.
• Guest management: Since guest satisfaction is crucial, having software that tracks guest preferences and history allows me to personalize each guest's experience. I can anticipate needs, offer customized services, and create memorable stays by accessing detailed profiles, encouraging repeat business. Smooth communication between staff and guests helps resolve issues quickly, leading to higher customer loyalty and positive reviews, which are vital for building a strong reputation.
• Real-time reporting and analytics: Access to live data about occupancy rates, revenue, and guest feedback helps me make data-driven decisions to boost profitability. With real-time insights, I can adjust pricing, staffing levels, and marketing strategies to optimize performance and improve efficiency. This is essential for staying ahead of trends and meeting guest expectations, helping the hotel remain competitive in a fast-paced market.
• Integration capabilities: I value seamlessly integrating hotel management software with other systems like payment processors, POS, and accounting tools. The connectivity eliminates the need for manual data transfers, reduces the chance of errors, and improves workflow across departments. With everything synchronized, I can focus more on strategic decisions rather than manual data reconciliation, ensuring smooth operations across the hotel.
• Mobile accessibility: A mobile-friendly platform is necessary because it allows staff and me to stay connected and manage hotel operations from anywhere. Whether on-site or away from the front desk, I can monitor real-time activities, adjust bookings, or address guest concerns. The flexibility improves operational responsiveness and ensures the hotel runs smoothly, regardless of where I am. It’s especially useful when staff is on the move or during busy check-in/check-out periods.
• Scalability: Scalability is essential because I want the software to grow with the hotel’s business. Whether running a small boutique hotel or expanding into a larger chain, I need software that adapts to changing needs. A scalable solution provides flexibility as the property grows, allowing the addition of more rooms, services, and staff without worrying about outgrowing the system. It ensures the software remains valuable in the long term.
• Automation features: Automating routine tasks like billing, check-in/check-out, and room assignments is a huge time-saver. By reducing manual labor, it minimizes the risk of human error, speeds up operations, and frees up staff to focus on enhancing the guest experience. The efficiency boosts productivity and allows the team to provide exceptional service that keeps guests returning, contributing to higher guest satisfaction and improved operational performance.
• Security and compliance: Protecting guest data and ensuring compliance with regulations is essential. I can safeguard sensitive information and maintain trust with guests by using secure hotel management software that adheres to industry standards like GDPR and PCI. It protects the business from legal liabilities and reassures guests that their personal data is safe, crucial for maintaining loyalty and avoiding reputational damage.

These features work together to help hotels run efficiently, improve guest satisfaction, and ultimately contribute to a more successful business operation.

The list below contains genuine user reviews from our hotel management software category page. To be included in this category, software must:

• Track and monitor hotel administration activities such as housekeeping or maintenance
• Manage availability and rates for rooms, conference venues, or other facilities and support check-in and check-out processes
• Provide guest communication and/or sales marketing tools
• Provide OTA/Global Distribution System (GDS) integration either through built-in or third-party channel managers

This data has been pulled from G2 in 2025. Some reviews have been edited for clarity.

1. SkyTouch Technology: Best for user-friendly interfaces and comprehensive tools

SkyTouch Technology is recognized for its intuitive user interface, which many hotel managers appreciate for being easy to navigate.

From what I’ve seen, users highlight how simple it is to train staff and get started quickly, making the platform a great choice for hotel teams that need to ramp up operations efficiently. One feature that comes up often in G2 reviews is the centralized dashboard, which helps managers oversee operations in real-time. It seems like a useful tool for maintaining control over various aspects of hotel management.

Something G2 users frequently highlight is the Fast Edit feature, which allows for quick adjustments to guest reservations, especially within the group block. This feature is praised for being particularly helpful when changing room assignments or handling special requests, making it easier for hotel staff to accommodate guest needs swiftly.

Another aspect that stands out from user feedback is the integrated reporting and analytics tools. According to G2 Data, 84% users mention how these tools provide valuable insights into sales, occupancy, and customer trends. For hoteliers, having access to such detailed metrics appears to be essential for identifying areas of improvement and optimizing operations.

However, based on the feedback I gathered from G2 users, the initial setup process can feel a bit cumbersome. Many users mentioned challenges when migrating data from existing systems, with some noting that manually inputting large amounts of information requires extra effort. Even so, the setup allows for careful configuration and ensures that the system is tailored to the business’s specific needs once completed.

Additionally, I noticed that prepaid reservations sometimes have limited information available. Details like mode of payment or booking date aren’t always fully transparent, which some users found frustrating. At the same time, the system provides essential reservation management features, and understanding these minor gaps can help managers plan more proactively and address issues efficiently.

What I dislike about SkyTouch Technology:

• I found the initial setup process to be somewhat cumbersome. While it ultimately allows for careful configuration tailored to business needs, many G2 reviewers noted challenges with migrating data from existing systems and manually inputting large amounts of information, which adds extra effort.
• Prepaid reservations sometimes have limited information available. Although the system still offers essential reservation management features, several G2 users mentioned that missing details, such as payment mode or booking date, can be frustrating when planning ahead.

What G2 users dislike about SkyTouch Technology:

“There are frequent glitches that result in errors, preventing progress. In many cases, you’re forced to back out and start over, which disrupts the workflow and creates frustration.”

- SkyTouch Technology Review, Darren J.

2. Oracle Hospitality OPERA Property Management System

Based on my review of G2 user feedback, OPERA Property Management System is widely praised for its comprehensive guest management functionality, with many users highlighting its ability to create detailed customer profiles. I’ve noticed that G2 reviewers appreciate how this feature helps them manage guest preferences and history, making it easier to offer personalized service. The system's adaptability to different property needs is another point of praise, as it allows users to quickly customize bookings, whether for individuals or groups.

One feature that stands out to many users is OPERA's integration with other Oracle services, such as financial and accounting tools. I’ve seen multiple reviews mention how this integration helps reduce errors and ensure better data accuracy across departments. It appears that users highly value this capability, as it streamlines operations and aligns data seamlessly, which is crucial for large or multi-departmental properties.

However, based on what I’ve gathered from G2 users, performance can occasionally lag, especially when handling high-volume data entry with integrations. Some users mentioned these slowdowns, but overall, the system handles complex operations reliably. Being aware of these minor performance hiccups can help hoteliers plan workflows more efficiently while still reaping the benefits of OPERA’s robust capabilities.

Another point I noticed is the learning curve associated with OPERA. Many users shared that while the system is feature-rich, it takes some time to fully grasp its range of functionalities. Some interfaces feel slightly outdated, which can make initial training more time-consuming. Even so, once staff become familiar with the platform, it offers powerful tools that streamline daily hotel operations and support long-term efficiency.

What I dislike about Oracle Hospitality OPERA Property Management System:

• I noticed that performance can occasionally lag, particularly during high-volume data entry with integrations. While OPERA still handles complex operations reliably, several G2 reviewers highlighted these slowdowns, which can affect workflow efficiency until users get accustomed to the system.
• The learning curve with OPERA can be steep. Although it offers powerful tools once mastered, many G2 users, including myself, found that some interfaces feel outdated, making initial training more time-consuming.

What G2 users dislike about Oracle Hospitality OPERA Property Management System:

“The software can be difficult for those unfamiliar with Property Management Systems (PMS) due to its complexity. Its high cost may be a problem for smaller hotels. Customization options are limited, which can challenge properties with unique needs. Some users have reported slow customer support and issues with integrating other systems. Additionally, the software may not work well for larger properties with many rooms and guests.”

- Oracle Hospitality OPERA Property Management System Review, Ajit M.

3. Cloudbeds: Best all-in-one solution for bookings, front desk, and payments

Based on my review of G2 user feedback, Cloudbeds is widely appreciated for its user-friendly interface. I’ve noticed that many users highlight its modern design and ease of navigation, making it simple to manage reservations, guest profiles, and room availability from a single platform. This one-stop-shop approach is praised for providing a real-time solution for hotel management, allowing users to efficiently handle daily operations.

A commonly appreciated element is it's extensive library of courses, which seems to help users get up to speed quickly. From what I’ve seen, reviewers often mention how helpful these resources are, allowing them to become proficient with the platform in just a few hours. The ability to make reservations and generate reports with ease is often noted as a standout feature, especially for those new to the system.

The booking engine also receives a lot of praise from G2 users. According to G2 Data, 78% users mention how seamlessly it integrates with popular OTAs like Booking.com, Expedia, and Airbnb. Users appreciate how this integration ensures room availability remains consistent across channels, and the Cloudbeds Amplify Program is frequently highlighted for its ability to boost bookings, which seems to be a valuable tool for increasing revenue.

However, I’ve noticed some recurring concerns in G2 reviews regarding information syncing. Glitches between the property management system (PMS) and third-party integrations can sometimes cause rate inconsistencies. While this can be disruptive, understanding the potential for minor syncing delays allows teams to proactively manage rates across platforms, and overall, the system remains reliable for day-to-day operations.

Another aspect I observed is the reporting and analytics. The system provides useful insights, though some users would like more customization to meet their specific business needs. Even so, the analytics tools deliver meaningful data that helps managers make informed decisions, and additional customization can be layered over time for deeper insights.

Additionally, system performance has some room for improvement. Cloudbeds can occasionally be slower when updating reservations or modifying guest information in bulk. While this may be noticeable during peak periods, the platform still supports smooth operations overall, and these minor slowdowns don’t diminish its overall functionality and value for hotel management.

What I dislike about Cloudbeds:

• I noticed that information syncing can sometimes be glitchy between the PMS and third-party integrations. While understanding these minor delays helps me manage rates proactively, several G2 reviewers mentioned that such inconsistencies can be disruptive during high-volume periods.
• Cloudbeds’ performance can occasionally lag when updating reservations or modifying guest information in bulk. Even though the system still supports smooth day-to-day operations, many G2 users, including myself, have observed that these slowdowns can be noticeable during peak times.

What G2 users dislike about Cloudbeds:

“The emails sent to guests from the Cloudbeds system are often delayed, resulting in customers not receiving them on time.”

- Cloudbeds Review, Sherline C.

4. WebRezPro: Best cloud-based property management and booking engine

WebRezPro is highly regarded for its customizable reports. Users consistently highlight the system’s ability to generate detailed reports on sales, inventory, and employee performance, which seems to be a strong point for businesses looking for insights into their operations. I’ve seen multiple users praise the ability to filter reports based on time periods, employee activity, or product categories, making it easier to tailor data to specific needs.

One standout feature that G2 users often mention is the point-of-sale (POS) functionality. Reviewers appreciate how fast and intuitive the checkout process is, which minimizes register delays. The system’s ability to quickly enter orders, integrate seamlessly with inventory tracking, and support split payments is also frequently highlighted as a key strength, especially for businesses in the hospitality industry that require efficient sales processing.

Another aspect that stands out in user feedback is real-time data synchronization. Many G2 reviewers commend how well the system keeps data up-to-date across devices, ensuring that information is accessible from anywhere—whether it’s in the kitchen, front-of-house, or management desk. This functionality appears to be particularly appreciated for its convenience and efficiency.

However, I’ve come across some feedback regarding the user interface. G2 reviewers often mention that the dashboard can feel cluttered when managing multiple tasks like reservations, sales, and inventory. While this can require a little extra focus, the interface still provides access to all essential features, and once familiar, users can navigate efficiently across functions.

Another area I noticed is customizability, particularly with the online booking engine and pricing management. Some users suggested that more customization options would help tailor the system to their specific business needs. Even so, the platform remains simple to use and provides the key tools required to manage bookings and pricing effectively.

Lastly, the housekeeping menu has some limitations in flexibility. Several reviewers pointed out that room assignments can be less adaptable, especially for hotels that don’t operate by zones or frequently adjust assignments. While this can require extra planning, the feature still supports standard housekeeping workflows and ensures smooth operations for most properties.

What I dislike about WebRezPro:

• I've noticed that the dashboard can feel cluttered when managing multiple tasks, such as reservations, sales, and inventory. While it still provides access to all essential features, many G2 reviewers mentioned that this layout can slow down navigation until you get familiar with it.
• Customizability is somewhat limited, especially with the online booking engine and pricing management. Although the system remains simple to use, several G2 users, including myself, wished for more options to tailor it to specific business needs.

What G2 users dislike about WebRezPro:

“WebRezPro is an excellent cloud-based solution, offering a comprehensive PMS that covers reservations management, online booking, housekeeping, front desk operations, and reporting. I particularly appreciate its integration with Salesforce. Customer support is consistently fast and reliable. It's great to know they have a dedicated team continually working on the product, with regular updates and improvements being released.”

- WebRezPro Review, Dan B.

5. HotelRunner: Best for multi-channel hotel operations and distribution

HotelRunner is frequently praised for its real-time channel management. Many users highlight how this feature ensures seamless synchronization of bookings across OTAs and direct channels.

I’ve noticed that this stands out as a major strength, as it helps hotel managers keep reservations up-to-date across multiple platforms without hassle. According to G2 Data, it is used by almost 60% small businesses that appreciate how it streamlines operations and reduces the risk of overbookings, especially for properties listed on various OTAs.

Another feature that G2 users seem to really appreciate is guest communication automation. Numerous reviews mention how this functionality allows hoteliers to send personalized messages to guests before arrival, during their stay, and after departure. From what I’ve seen, this feature is valued for enhancing the guest experience by keeping customers informed, which in turn contributes to higher guest satisfaction and smoother communication.

Room booking management also receives a lot of positive feedback. Users often point out how convenient it is to manage all room bookings from a single platform. This feature allows hotel managers to oversee operations efficiently without having to switch between different systems or tools, which many users find essential for simplifying daily tasks.

However, I’ve noticed some feedback regarding third-party integrations. Several G2 reviewers mentioned that integration with certain POS systems isn’t always seamless, which can complicate payment management. Even so, the platform still supports many key integrations, and understanding these minor gaps can help businesses plan workflows more effectively while leveraging the core functionality.

Another area I observed is reporting and dashboards. While pre-set reports are appreciated for providing essential insights, some users would like more customization to meet specific needs. Dashboards can require a bit more navigation to access certain metrics, but once familiar, users can still track and analyze key information efficiently, supporting informed decision-making.

What I dislike about HotelRunner:

• I noticed that third-party integrations can sometimes be tricky. Several G2 reviewers, along with my own experience, highlighted that certain POS systems don’t integrate seamlessly, which can complicate payment management despite the platform supporting many core integrations.
• Reporting and dashboards have some limitations in customization. While pre-set reports provide essential insights, many G2 users, including myself, found that navigating dashboards for specific metrics can take extra effort until you get familiar with the system.

What G2 users dislike about HotelRunner:

“HotelRunner falls short when it comes to displaying reservations. It’s frustrating when guests claim to have made a reservation that doesn’t appear on the website.”

- HotelRunner Review, James C.

6. RMS: Best for customizable features for various accommodation types

RMS is often highlighted for its robust set of features tailored to hotel bookings. Users particularly appreciate the visual layout for managing reservations, which allows hotel managers to see room availability at a glance and optimize occupancy. This feature is often cited as beneficial for reducing guest wait times while maximizing revenue.

One feature that seems to stand out in feedback is RMS’s integration with the PMS. Many users mention how this connection streamlines front desk operations, reservations, and billing, which is crucial for maintaining efficiency in a fast-paced hotel environment. The seamless integration appears to be a major advantage for those looking to improve operational flow.

Another highly praised feature is inventory management, which many users find helpful for tracking room amenities and supplies in real time. I’ve seen reviews mention how the system automatically updates stock levels after each booking or guest check-out, helping hotel managers avoid shortages or overordering and simplifying supplier management and purchase orders.

The customer feedback system is also valued by many users for sending post-stay surveys automatically, helping hotels gather guest insights. However, I’ve come across feedback that mentions the response rate could be improved. Some reviewers suggest that more customizable feedback templates could help capture more detailed responses and cater to a wider range of guests, which would be beneficial for enhancing guest experience.

From what I’ve seen on G2, users appreciate its straightforward interface and how it helps simplify everyday property management tasks like reservations, billing, and housekeeping coordination.

That said, I’ve noticed a few areas, like the reporting tools, which, while useful, can be somewhat limited. Some reviewers mention the need to manually analyze data or forecast trends, which makes it harder to make quick, data-driven decisions during busy periods. The employee scheduling tool also comes up often, it’s convenient for basic planning, but could offer more flexibility for complex or frequently changing schedules.

Even so, most users on G2 view RMS as a solid, dependable solution for managing hotel operations. It continues to receive positive feedback for its functionality and support, and with a few refinements in reporting and scheduling, it could meet the needs of even more complex property setups.

What I dislike about RMS:

• I noticed that several G2 users mention that RMS provides useful data, but its reporting tools require manual analysis, making it harder to generate quick, data-driven insights.
• I also noted from G2 reviews that the employee scheduling tool is often described as convenient but not adaptable enough for complex or frequently changing staff schedules.

What G2 users dislike about RMS:

“Making multiple reservations is challenging because deposits must be applied individually after charging the account for all of them. We also faced issues with online reservations, where the system would double-book and reserve unavailable golf carts, forcing us to close online bookings temporarily.”

- RMS Review, Elizabeth H.

7. RoomRaccoon: Best for automated operations and AI-powered management

RoomRaccoon is frequently praised for its automated upsell offers, which many users find effective for generating additional revenue with minimal effort. This feature is particularly appreciated by hoteliers looking to maximize profitability by sending upsell opportunities to guests before their arrival, making it a standout for many.

Another highlight that G2 users often mention is the intuitive booking engine, which seamlessly integrates with hotel websites. This integration helps increase direct bookings, reducing reliance on third-party platforms. Users appreciate how this feature simplifies the booking process and contributes to higher profitability by driving more direct traffic.

RoomRaccoon’s PMS is another strong point that I’ve seen reviewers value for its ease of use in handling daily operations. The system simplifies tasks such as check-ins and check-outs, which users mention helps reduce wait times for guests and improves overall guest satisfaction — a key factor for many hotel managers.

One feature that stands out is the artificial intelligence-driven pricing, which adjusts hotel room rates in real time based on factors like market demand and competition. Users have shared that this dynamic pricing helps hotels stay competitive and optimize their revenue, making it a powerful tool for property managers looking to maximize profits.

However, I’ve noticed some feedback regarding platform navigation. For new users, the system can feel a bit overwhelming, and some reviewers mentioned that finding specific tools sometimes led to minor workflow delays. Even so, once users become familiar with the interface, it provides access to a wide range of features that support efficient hotel management.

Another point I observed is the integration setup. While RoomRaccoon offers a deep set of features, some users noted that certain integrations require manual configuration. Although this can slow initial setup, the flexibility allows teams to tailor the integrations precisely to their operational needs, ensuring reliable performance once configured.

Additionally, the reporting features are comprehensive and provide valuable insights. Some users mentioned that customizing reports can take extra time, but this process allows for detailed, tailored data analysis, which can enhance decision-making and operational planning over the long term.

What I dislike about RoomRaccoon:

• I noticed that RoomRaccoon’s platform navigation can feel overwhelming at first. Finding specific tools sometimes caused minor workflow delays, a point highlighted by several G2 reviews, though once I got familiar, the interface proved powerful and feature-rich.
• Setting up integrations can be a bit tedious. I had to manually configure certain tools, and multiple G2 reviewers mentioned the same challenge, but this extra effort allowed me to tailor the integrations precisely to my team’s operational needs.

What G2 users dislike about RoomRaccoon:

“A potential improvement could be expanding integrations with third-party services. A wider range of integrations would increase the platform's versatility for users who rely on specific tools or software. Additionally, more flexible pricing options, especially for smaller establishments, could make the platform more accessible to a broader range of businesses.”

- RoomRaccoon Review, Daniel Z.

Hotel management software: frequently asked questions (FAQs)

Q. Which hotel management software is used in a 5-star hotel?

The Opera Property Management System (PMS) is widely used in 5-star hotels. It is a leading software solution that effectively streamlines hotel operations.

Q. Which is the best free hotel management software? 

One of the best free hotel management software options is HotelBee. To find the best, explore more free hotel management software on G2

Q. What types of hotels can benefit from using hotel management software?

The best hotel management software can benefit a variety of properties, from small boutique hotels and B&Bs to large luxury resorts and hotel chains. These systems can be customized to meet the unique needs of any hotel.

Q. What are the best property management systems?

The best PMS for hotels depends on the size and type of the establishment. RoomRaccoon and WebRezPro are recommended for their robust features, including advanced reporting, employee management, and seamless online ordering integration.

Q. How do I choose property management systems?

When choosing a property management system for a hotel, consider its functionality, ease of use, and integration capabilities with existing systems. Ensure it can scale with the hotel’s growth and offer customization options to meet specific needs.

Check-in, check-out, and check everything in between!

Using the right hotel management tools can transform how you run your property. 

After evaluating and exploring different options, it's clear that the best hotel management tools combine ease of use, robust features, and seamless integration with your existing systems. 

By carefully selecting the right tools for your property’s unique needs, you’ll be able to maximize productivity, reduce manual tasks, and ultimately deliver exceptional service to your guests. 

So, evaluate your options and invest in the tools to make your hotel operations smoother, smarter, and more successful.

Ready to take your hotel operations to the next level? Discover how hotel revenue management systems (RMS) can help.