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Managing hotel operations is no small feat—coordinating bookings, guest requests, staff schedules, and last-minute changes can leave even the most experienced hotel managers feeling overwhelmed.
While I don’t have direct hands-on experience with hotel management, as a technical writer, I’ve evaluated reviews for the best hotel management tools and spoken with hotel managers who shared their challenges.
This combination of gaining insight from industry professionals and reading G2 reviews has allowed me to truly understand what works—and what doesn't—in hotel management.
After countless hours of research, I evaluated 10 of the best hotel management software options. I analyzed their features and usability and reviewed feedback from G2 users to identify 7 tools that truly stand out.
In this article, I’ll share my findings, breaking down the features, usability, and real-world user experiences so you can find the right tool to optimize your hotel’s efficiency.
*According to G2 Grid Reports, these best hotel management software products are top-rated in their category. Pricing for these products is available upon request, except for those I’ve already included the details.
Hotel management software is a set of tools designed to simplify and improve hotel operations. During my research, I found they help manage tasks like reservations, billing, and housekeeping, all aimed at enhancing efficiency and guest satisfaction.
While exploring the best hotel management software, I realized that handling bookings and guest services manually often leads to mistakes. Issues like double bookings or missing guest preferences can cause stress and negatively impact the guest experience.
These software solutions work by centralizing reservations, automating check-ins and check-outs, and offering insights into guest preferences and behaviors. From my experience evaluating them, I can see how they help hotel managers reduce errors, improve service, and focus on providing the best experience for their guests.
I spent months researching various hotel management software—exploring their features, reading user reviews, and assessing how well they handle tasks like reservations, guest management, and operational processes. In addition to my research, I spoke with 10+ hotel managers, gaining valuable insights into their real-world experiences with these tools.
I also used artificial intelligence to analyze user reviews on G2 that offered perspectives from professionals with diverse needs and requirements. These conversations and reviews provided a deeper understanding of each software’s strengths and weaknesses, offering a clear view of their ease of use, customer support quality, and limitations.
When evaluating hotel management software, there are several key features I prioritize to ensure it meets the needs of both hotel operations and guest experience:
These features work together to help hotels run efficiently, improve guest satisfaction, and ultimately contribute to a more successful business operation.
The list below contains genuine user reviews from our hotel management software category page. To be included in this category, software must:
This data has been pulled from G2 in 2025. Some reviews have been edited for clarity.
SkyTouch Technology is recognized for its intuitive user interface, which many hotel managers appreciate for being easy to navigate.
From what I’ve seen, users highlight how simple it is to train staff and get started quickly, making the platform a great choice for hotel teams that need to ramp up operations efficiently. One feature that comes up often in G2 reviews is the centralized dashboard, which helps managers oversee operations in real-time. It seems like a useful tool for maintaining control over various aspects of hotel management.
Something G2 users frequently highlight is SkyTouch’s Fast Edit feature, which allows for quick adjustments to guest reservations, especially within the group block. This feature is praised for being particularly helpful when changing room assignments or handling special requests, making it easier for hotel staff to accommodate guest needs swiftly.
Another aspect that stands out from user feedback is SkyTouch’s integrated reporting and analytics tools. I’ve come across several reviews mentioning how these tools provide valuable insights into sales, occupancy, and customer trends. For hoteliers, having access to such detailed metrics appears to be essential for identifying areas of improvement and optimizing operations.
However, based on the feedback I gathered from G2 users, there are some areas for improvement. The initial setup process is one point that many users call out as cumbersome. I’ve seen multiple reviews mention the challenges of migrating data from existing systems, with some users noting that the need to manually input a significant amount of information can make the process overwhelming. This seems like a major hurdle for businesses looking for a more streamlined onboarding experience.
Additionally, there’s limited information available about prepaid reservations, according to several users. This lack of detail—such as the mode of payment or booking date—appears to be a common frustration. Some users note that this lack of transparency can leave managers blindsided when issues arise, making it harder to address problems effectively.
“Skytouch Technology delivers an intuitive interface and effortless navigation, ensuring a seamless and enjoyable user experience. Whether you're a tech expert or new to technology, Skytouch is designed for easy use and accessibility. Say goodbye to complex systems and embrace a platform that prioritizes your needs. With Skytouch Technology, you can easily explore its features and functionalities, allowing you to focus on what matters most.
Its smooth integration into our property systems was straightforward, and the intuitive design enabled our team to adapt quickly without disruption. This seamless integration enhanced our property management efficiency, streamlining operations while improving service quality. With Skytouch Technology, managing our property has never been easier, allowing us to dedicate more time to delivering exceptional guest experiences.”
- SkyTouch Technology Review, Cassandra M.
“There are frequent glitches that result in errors, preventing progress. In many cases, you’re forced to back out and start over, which disrupts the workflow and creates frustration.”
- SkyTouch Technology Review, Darren J.
Manage orders and track inventory with the best catering software.
Based on my review of G2 user feedback, OPERA Property Management System is widely praised for its comprehensive guest management functionality, with many users highlighting its ability to create detailed customer profiles. I’ve noticed that G2 reviewers appreciate how this feature helps them manage guest preferences and history, making it easier to offer personalized service. The system's adaptability to different property needs is another point of praise, as it allows users to customize bookings quickly, whether for individuals or groups.
One feature that stands out to many users is OPERA's integration with other Oracle services, such as financial and accounting tools. I’ve seen multiple reviews mention how this integration helps reduce errors and ensures better data accuracy across departments. It seems like users really value this capability, as it streamlines operations and aligns data seamlessly, which is essential for large or multi-departmental properties.
However, based on what I’ve gathered from G2 users, performance lags are a common concern, especially when handling high-volume data entry while using the integrations. I’ve come across several reviews where users express frustration with these occasional slowdowns. Ideally, I think hoteliers would prefer a smoother, more seamless experience to save time, especially since these integrations are crucial to daily operations.
Another recurring issue in G2 reviews is the learning curve associated with OPERA. I’ve read multiple users mention that while the system is feature-rich, it took them time to fully grasp its full range of capabilities. Some users also point out that certain interfaces feel outdated and less user-friendly, which can make training staff more time-consuming than expected. This seems to be a significant challenge for new users or businesses without a dedicated IT team.
“The software is easy to use, helps you learn quickly, and keeps you organized. Generating reports is simple, and it offers opportunities for growth as you get more familiar with it.”
- Oracle Hospitality OPERA Property Management System Review, Ersagun.
“The software can be difficult for those unfamiliar with Property Management Systems (PMS) due to its complexity. Its high cost may be a problem for smaller hotels. Customization options are limited, which can challenge properties with unique needs. Some users have reported slow customer support and issues with integrating other systems. Additionally, the software may not work well for larger properties with many rooms and guests.”
- Oracle Hospitality OPERA Property Management System Review, Ajit M.
Based on my review of G2 user feedback, Cloudbeds is widely appreciated for its user-friendly interface. I’ve noticed that many users highlight its modern design and ease of navigation, making it simple to manage reservations, guest profiles, and room availability from a single platform. This one-stop-shop approach is praised for providing a real-time solution for hotel management, allowing users to efficiently handle daily operations.
A commonly appreciated element is Cloudbeds' extensive library of courses, which seems to help users get up to speed quickly. From what I’ve seen, reviewers often mention how helpful these resources are, allowing them to become proficient with the platform in just a few hours. The ability to make reservations and generate reports with ease is often noted as a standout feature, especially for those new to the system.
The booking engine also receives a lot of praise from G2 users. Many mention how seamlessly it integrates with popular OTAs like Booking.com, Expedia, and Airbnb. Users appreciate how this integration ensures room availability remains consistent across channels, and the Cloudbeds Amplify Program is frequently highlighted for its ability to boost bookings, which seems to be a valuable tool for increasing revenue.
However, I’ve noticed some recurring concerns in G2 reviews. Information syncing glitches between the property management system (PMS) and third-party integrations are commonly mentioned, causing rate inconsistencies. Several users point out that this issue can be disruptive, especially when managing rates across multiple platforms.
Another area where I’ve seen some G2 users express frustration is with advanced reporting and analytics. While the system does provide useful insights, I’ve noticed that some users would like these features to be more customizable to meet the unique needs of their businesses. This customization appears to be a critical need for users who want more granular control over their data.
Additionally, system performance is an area where G2 reviewers note some room for improvement. Cloudbeds can occasionally be slow when updating reservations or modifying guest information in bulk. I’ve read that this lag can be particularly frustrating during peak times, such as check-in and check-out, when efficiency is most critical for hotel operations.
“The calendar and channel management features are excellent, allowing you to manage everything in one place. It also offers a great database of guests and their history. The software is easy to use, and I rely on it every day.”
- Cloudbeds Review, Brian F.
“The emails sent to guests from the Cloudbeds system are often delayed, resulting in customers not receiving them on time.”
- Cloudbeds Review, Sherline C.
Transform your guest services with the best concierge software.
WebRezPro is highly regarded for its customizable reports. Users consistently highlight the system’s ability to generate detailed reports on sales, inventory, and employee performance, which seems to be a strong point for businesses looking for insights into their operations. I’ve seen multiple users praise the ability to filter reports based on time periods, employee activity, or product categories, making it easier to tailor data to specific needs.
One standout feature that G2 users often mention is the point-of-sale (POS) functionality. Reviewers appreciate how fast and intuitive the checkout process is, which minimizes register delays. The system’s ability to quickly enter orders, integrate seamlessly with inventory tracking, and support split payments is also frequently highlighted as a key strength, especially for businesses in the hospitality industry that require efficient sales processing.
Another aspect that stands out in user feedback is real-time data synchronization. Many G2 reviewers commend how well the system keeps data up-to-date across devices, ensuring that information is accessible from anywhere—whether it’s in the kitchen, front-of-house, or management desk. This functionality appears to be particularly appreciated for its convenience and efficiency.
However, I’ve come across noticeable dissatisfaction around the user interface. G2 reviewers often point out that the dashboard can feel cluttered, especially when managing multiple tasks like reservations, sales, and inventory. This cluttered layout seems to hinder efficient navigation, which is something that could be challenging for users juggling various functions at once.
Another area for improvement mentioned in reviews is customizability, particularly regarding the online booking engine and pricing management. Some users have mentioned that while the system is simple to use, it would benefit from more customizable features in these areas to better suit the needs of individual businesses. This seems to be a pain point for users who require more flexibility in managing bookings and pricing.
Lastly, I’ve noticed that the housekeeping menu is not as flexible as some users would like. Several reviewers mention that the system’s lack of flexibility in room assignments could be problematic, especially for hotels that don’t operate by zones or need to adjust room assignments frequently. This limitation makes the feature less practical for such operations, according to feedback from those users.
“It's easy to use, allows simple modification of meeting durations, and integrates seamlessly with Microsoft Outlook and Google Calendar. The service is plug-and-play, with no implementation issues.”
- WebRezPro Review, Jesse S.
“WebRezPro is an excellent cloud-based solution, offering a comprehensive PMS that covers reservations management, online booking, housekeeping, front desk operations, and reporting. I particularly appreciate its integration with Salesforce. Customer support is consistently fast and reliable. It's great to know they have a dedicated team continually working on the product, with regular updates and improvements being released.”
- WebRezPro Review, Dan B.
HotelRunner is frequently praised for its real-time channel management. Many users highlight how this feature ensures seamless synchronization of bookings across OTAs and direct channels. I’ve noticed that this stands out as a major strength, as it helps hotel managers keep reservations up-to-date across multiple platforms without hassle. Users particularly appreciate how it streamlines operations and reduces the risk of overbookings, especially for properties listed on various OTAs.
Another feature that G2 users seem to really appreciate is guest communication automation. Numerous reviews mention how this functionality allows hoteliers to send personalized messages to guests before arrival, during their stay, and after departure. From what I’ve seen, this feature is valued for enhancing the guest experience by keeping customers informed, which in turn contributes to higher guest satisfaction and smoother communication.
Room booking management also receives a lot of positive feedback. Users often point out how convenient it is to manage all room bookings from a single platform. This feature allows hotel managers to oversee operations efficiently without having to switch between different systems or tools, which many users find essential for simplifying daily tasks.
However, I’ve noticed some concerns regarding limited integration with third-party tools, which several G2 reviewers have flagged. The lack of seamless integration with certain POS systems, for example, is mentioned as a significant drawback. Users note that this complicates payment management within the platform and disrupts their workflow, making it a pain point for businesses looking for a more integrated solution.
Additionally, HotelRunner’s reporting capabilities are a common area of feedback. While users appreciate the pre-set reports, many mention that these don’t always meet their specific needs. I’ve seen that the dashboards also receive criticism for being less intuitive. Some users feel that accessing key insights requires unnecessary navigation, which can be time-consuming and less efficient.
“I love that HotelRunner works with many partners, providing great insights into the daily operations of properties. It helps management stay on top of things.”
- HotelRunner Review, Rebecca F.
“HotelRunner falls short when it comes to displaying reservations. It’s frustrating when guests claim to have made a reservation that doesn’t appear on the website.”
- HotelRunner Review, James C.
Improve communication and enhance guest satisfaction with the best guest messaging software.
RMSis often highlighted for its robust set of features tailored to hotel bookings. Users particularly appreciate the visual layout for managing reservations, which allows hotel managers to see room availability at a glance and optimize occupancy. This feature is frequently mentioned as being helpful for reducing guest wait times while maximizing revenue.
One feature that seems to stand out in feedback is RMS’s integration with the PMS. Many users mention how this connection streamlines front desk operations, reservations, and billing, which is crucial for maintaining efficiency in a fast-paced hotel environment. The seamless integration appears to be a major advantage for those looking to improve operational flow.
Another highly praised feature is inventory management, which many users find helpful for tracking room amenities and supplies in real time. I’ve seen reviews mention how the system automatically updates stock levels after each booking or guest check-out, helping hotel managers avoid shortages or overordering and simplifying supplier management and purchase orders.
The customer feedback system is also valued by many users for sending post-stay surveys automatically, helping hotels gather guest insights. However, I’ve come across feedback that mentions the response rate could be improved. Some reviewers suggest that more customizable feedback templates could help capture more detailed responses and cater to a wider range of guests, which would be beneficial for enhancing guest experience.
However, I’ve noticed some areas where users have expressed concerns. The reporting tools in RMS are mentioned as somewhat limiting. While they provide useful data, many users report having to manually analyze trends or forecast metrics, which makes it harder to make quick, informed decisions—particularly when planning for peak seasons or evaluating performance.
Additionally, the employee scheduling tool is frequently mentioned as handy but lacking flexibility for managing complex staffing patterns. Many users point out that the tool would benefit from more customization options, especially for handling diverse scheduling needs during high-demand periods with frequent changes.
“The most amazing thing about RMS Hotels is that it brings together many service providers in one place. Its interface is easy to understand, and it offers a variety of hotel reservation features, including support for multiple payment methods.”
- RMS Review, Shubham K.
“Making multiple reservations is challenging because deposits must be applied individually after charging the account for all of them. We also faced issues with online reservations, where the system would double-book and reserve unavailable golf carts, forcing us to close online bookings temporarily.”
- RMS Review, Elizabeth H.
RoomRaccoon is frequently praised for its automated upsell offers, which many users find effective for generating additional revenue with minimal effort. This feature is particularly appreciated by hoteliers looking to maximize profitability by sending upsell opportunities to guests before their arrival, making it a standout for many.
Another highlight that G2 users often mention is the intuitive booking engine, which seamlessly integrates with hotel websites. This integration helps increase direct bookings, reducing reliance on third-party platforms. Users appreciate how this feature simplifies the booking process and contributes to higher profitability by driving more direct traffic.
RoomRaccoon’s PMS is another strong point that I’ve seen reviewers value for its ease of use in handling daily operations. The system simplifies tasks such as check-ins and check-outs, which users mention helps reduce wait times for guests and improves overall guest satisfaction—a key factor for many hotel managers.
One feature that stands out is the artificial intelligence-driven pricing, which adjusts hotel room rates in real time based on factors like market demand and competition. Users have shared that this dynamic pricing helps hotels stay competitive and optimize their revenue, making it a powerful tool for property managers looking to maximize profits.
However, I’ve noticed some recurring concerns in G2 reviews. The platform can feel overwhelming, especially for new users. I’ve read that some users struggled to find specific tools, which led to delays in their workflow. This lack of clarity can be a challenge, particularly when trying to navigate the platform quickly in a busy hotel environment.
Another downside I’ve seen mentioned in reviews is the manual configuration required for integrations. While users appreciate RoomRaccoon’s depth of features, many note that certain integrations could be more seamless. The need for manual setup can slow down the process and detract from the platform’s overall efficiency, something that could be improved with more automated third-party integrations.
Additionally, the reporting features are noted as comprehensive, but several users mention that customizing reports can be time-consuming. I’ve seen feedback indicating that users had to spend extra time adjusting settings to get the exact data they needed, which some felt was inefficient.
“As a fairly new user of this software, I can say that what I like best so far is how easy the entire setup process was. There were a few minor hiccups, but it mostly involved tweaking things to fit our specific business needs. Their customer support resolved the issues quickly and efficiently, providing one of the best customer service experiences I've ever had.”
- RoomRaccoon Review, Cliff M.
“A potential improvement could be expanding integrations with third-party services. A wider range of integrations would increase the platform's versatility for users who rely on specific tools or software. Additionally, more flexible pricing options, especially for smaller establishments, could make the platform more accessible to a broader range of businesses.”
- RoomRaccoon Review, Daniel Z.
The Opera Property Management System (PMS) is widely used in 5-star hotels. It is a leading software solution that effectively streamlines hotel operations.
Q. Which is the best free hotel management software?
One of the best free hotel management software options is HotelBee. To find the best, explore more free hotel management software on G2
The best hotel management software can benefit a variety of properties, from small boutique hotels and B&Bs to large luxury resorts and hotel chains. These systems can be customized to meet the unique needs of any hotel.
The best PMS for hotels depends on the size and type of the establishment. RoomRaccoon and WebRezPro are recommended for their robust features, including advanced reporting, employee management, and seamless online ordering integration.
When choosing a property management system for a hotel, consider its functionality, ease of use, and integration capabilities with existing systems. Ensure it can scale with the hotel’s growth and offer customization options to meet specific needs.
Using the right hotel management tools can transform how you run your property.
After evaluating and exploring different options, it's clear that the best hotel management tools combine ease of use, robust features, and seamless integration with your existing systems.
By carefully selecting the right tools for your property’s unique needs, you’ll be able to maximize productivity, reduce manual tasks, and ultimately deliver exceptional service to your guests.
So, evaluate your options and invest in the tools to make your hotel operations smoother, smarter, and more successful.
Ready to take your hotel operations to the next level? Discover how hotel revenue management systems (RMS) can help.
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