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Vulnerable Leadership: The Key to Building Trust

June 2, 2020

key to leadership

When it comes to any manager-employee relationship, the manager is always the one who’s in a position of power.

How they communicate and behave will influence the level of trust and rapport they can build with each individual on their team. If you’re a manager who’s closed off, it’s likely that your direct reports will be too. However, if you’re a manager who practices vulnerable leadership, the floodgates will open for some truly amazing conversations.

From having a continuous stream of feedback to understanding what truly motivates your team, being vulnerable with your team allows for more open dialogue for all those involved.

In this article, we’ll walk through what vulnerable leadership is and how you can best practice it. Let’s get started!

What is vulnerable leadership?

For many, vulnerability can be seen as being weak. However, the opposite tends to be true. While being vulnerable can increase your risk of being hurt, emotionally or physically, it also opens up the opportunity to have meaningful conversations that build authentic relationships. In fact, studies have shown that social connections benefit our mental and physical health. So why limit these to our personal lives?

For leaders looking to practice vulnerability, it’s important to understand that being vulnerable doesn’t mean that you need to share your entire life story; waterworks are not a requirement. Rather, it’s about understanding where your strengths and weaknesses lie and being honest about them with not only your team, but yourself too.

A vulnerable leader asks for help when they need it

Strong leaders are self-aware and confident; they understand that they’re not the expert at everything (and they don’t need to be). When leaders feel comfortable enough to lean on their team to fill in any gaps, it’s an act of vulnerability that strengthens the team. That’s because it enables the best person on the team to complete the task at hand rather than the most senior. When leaders ask for help, it’s not a sign of weakness, but rather one of great leadership. They have a deep understanding of the capabilities of each individual on the team.

A vulnerable leader can admit that they’re not a superhero

Leading a team is an incredibly tough job that requires a lot of time and focus. In any organization, many leaders are promoted because they start off as great individual contributors. As a result, they’re promoted to a role where they’re in charge of leading people (with little-to-no-experience). It’s especially important for leaders who are still learning how to lead to be upfront and honest with their team.

This can be as simple as making a statement like:

Hey team,

Just like you’re all growing and developing in your skills in marketing, I’m doing the same with management. I’ve been in a people-leadership role just shy of one year now and I know I’m not an expert yet, but I’m trying my best to listen to your ongoing feedback, level-up my skills, and improve my management skills every day.

Leaders, be honest with yourself and with your team. It will make a difference.

How to practice vulnerable leadership

Vulnerable leadership isn’t just a one time thing, it’s an ongoing process. Here are three ways to practice vulnerable leadership.

1. Open up

If you want your team to open up to you, you’ll need to open up first. Remember that you’re in a position of power in the manager-employee relationship, so it can be very intimidating for an employee to open up. As the leader and the person in power, you’re ultimately setting the tone for how you communicate with one another. When you open up, you’re setting the tone of open, honest communication.

Opening up doesn’t have to be this big secret revealing process. Instead, it can be as simple as sharing challenges as you face them, as well as things you’re incredibly proud of. Here are some statements to inspire you to open up during your next one-on-one:

  • “I’m not confident that we’ll be able to hit our numbers this week. I’d love to know if you have any thoughts or ideas on how we can move the needle?”
  • “I’m not sure if you’ve seen a behavior change in me this past week but I just wanted to let you know that a lot has been going on in my personal life lately. I’ve felt that stress and how it’s affected my mood at work and I’m doing all I can to stay positive. If this is affecting you in any way, please feel free to let me know because that’s the last thing I want to happen.”
  • “I’ve been incredibly excited about the project we just launched last week. This is one of the biggest campaigns I’ve had the opportunity to be a part of in my career and I’m so proud of the work we’ve done. I think this is a great step forward for our team. I’m proud of myself, of you and the entire team.”

2. Create a psychologically safe space for your team

When you foster a culture of psychological safety, you proactively create a space for team members to feel safe sharing ideas, feedback and generally be themselves in the workplace. In this section, we’ll walk through what psychological safety is, why it matters and how to put it in practice.

What is psychological safety?

Originally defined by Amy Edmundson, a Harvard Business School Professor, psychological safety is “a shared belief held by members of a team that [the team culture] is safe for interpersonal risk-taking." She defines it as “a sense of confidence that the team will not embarrass, reject, or punish someone for speaking up.” In a nutshell, psychological safety means that everyone on the team will support and listen to one another in a respectful manner. 

Why does psychological safety matter?

Following the success of Project Oxygen, which determined common behaviors of great managers, Google’s People Innovation Lab wanted to identify the dynamics that made up effective teams. Enter Project Aristotle.

In their research, the team at Google found that when it comes to teams, “what really mattered was less about who is on the team, and more about how the team worked together.” The number one factor on that list? Psychological safety.

psychological safety

Source

As Google puts it, “In a team with high psychological safety, teammates feel safe to take risks around their team members. They feel confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea.”

When everyone on the team puts in the effort to create a psychologically safe space, it allows for open, honest communication. Who doesn’t want that?

How to practice psychological safety

It’s not something that happens in a day, but rather something that leaders should be doing every single day. Here are three ways in which you can start practicing psychological safety today:

  • Lead by example. Listen to your team. Just because you’re in a position of power, doesn’t mean your voice is the only one that matters. React with respect. When people speak up, don’t lash out, don’t embarrass them. Rather, encourage this behavior because it will only make your team stronger.
  • Focus less on pointing fingers and more on solving problems. If something goes wrong (which it will), don’t focus your energy on whose fault it was. Instead, focus on how the team can work together to fix the solution and come out stronger.
  • Be vulnerable. Set the tone with your team that sharing hardships, challenges, struggles, and wins is not only okay, but encouraged too. As mentioned earlier, you can’t expect your team to open up if you don’t open up first.

3. Make one-on-ones a place where sharing is encouraged

A Gallup study found that great managers are the single best benefit any company can offer their employees. One of the best ways for managers and employees to continue to work on their relationship is during one-on-one meetings: A dedicated time for managers and their direct reports to discuss anything from motivation and growth to roadblocks and challenges.

The chart below breaks down a manager’s role in one-on-one meetings:

1:1 meeting roles
 

When put in practice, the chart above is an incredible management tool that makes sharing feedback and ideas a no-brainer for employees.

Aim for psychological safety to be high

Just like we mentioned earlier, when psychological safety is high, it’s easier for your direct reports to open up to you because they feel safe to do so. If you’re not sure how to gauge the level of psychological safety on your team, think about the following:

  • Are our one-on-one meetings very quiet? Am I pulling teeth? (With the exception of those who are generally just quiet individuals)
  • Do people openly speak up and share their thoughts, challenges, and ideas?

Aim for the effort on the direct report’s part to be low

How much effort does a direct report have to put in every time they want to share an idea, a piece of feedback or a challenge they’re facing? If they need to spend a ridiculously long time preparing, both emotionally and in planning how they’ll communicate the feedback, they’re likely not going to share it with you. Instead, those frustrations can fester and damage your relationship in the long run.

To gauge the effort level for your employees, put yourself in their shoes and think about:

  • How much effort does a person have to put in to share feedback with you? Do you expect a lot of documentation or a presentation?
  • When someone shares something with you, how much are you challenging their feedback, idea or thoughts?

Note that some challenges are good, especially when new ideas are brought up. This ensures that you’re always letting the best idea win, regardless of who pitched it. However, if someone is sharing their feelings with you, such as feeling frustrated when you interrupt them, this isn’t a place to challenge them, but rather probe to fully understand their point of view.

When it comes to your direct report’s sharing feelings, this is the difference between challenging and probing:

Challenge: “I don’t agree that I interrupt you often. Can you please share three times when I’ve done this?”

Probe for understanding:I understand that getting interrupted can be very frustrating. It’s something that frustrates me as well. Are there times where you find that I’m doing this? Is it during our one-on-ones, team meetings, casual conversations? I’d just love to understand when and how this is happening so that I can become more aware of my actions and adjust as necessary.”

Aim for the benefit to direct reports to be high

You’ve reached a point where your direct report feels comfortable and safe enough to open up to you. How you act on that feedback is what will impact the benefit for their sharing. If they share a challenge they’re facing, it’s not enough to say you’ll do it, you actually have to do it.

It can be as simple as letting them know you need the week to think about it and you’ll re-discuss during your next one-on-one. It can also be more complex like changing a process that they felt was broken or inefficient. When your direct report feels like opening up to you improved their situation, they’ll continue to open up.

Bonus: add questions to your meeting agenda

There are so many one-on-one questions at your fingertips that can help drive more meaningful conversations between you and your team. When it comes to your one-on-ones, try adding in a new prompt to your meeting agenda every meeting. Keep in mind that, if it’s a question that can be answered by both of you, be the first to answer. For example, if you ask your direct report, “What has been the work highlight/lowlight from the past week?” be prepared to answer that question, too.

Some one-on-one questions you can add to your next meeting include:

  • Who’s someone in the company that you’d like to learn more from?
  • Who is doing a great job on the team? What have they done?
  • What’s something past managers have done that’s inspired and motivated you?
Final thoughts

Being vulnerable with your team is a great way to continue to build trust with each individual. It also builds a supportive team culture, which will help propel the team forward. 

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