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Current: Shivani Ramakrishnan

Shivani Ramakrishnan

Shivani Ramakrishnan is a content strategist for Freshsales at Freshworks. When she isn’t writing, Shivani spends time with her dog Caesar, pens poems, or gets lost in fantasy TV shows and movies (reruns, anyone?).

10 Key CRM Functions to Personalize Customer Relationships

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10 Key CRM Functions to Personalize Customer Relationships

Today’s competitive market requires businesses to create engaging customer experiences to attract...

by Shivani Ramakrishnan