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Current: Reetu Kainulainen

Reetu Kainulainen

Reetu Kainulainen is the CEO and Co-Founder of Ultimate, the world’s leading virtual agent platform custom-built for support. Started in 2016, with a global client base far exceeding its Berlin and Helsinki-based roots, the company is transforming how customer service works for brands and customers alike. Reetu is passionate about using AI to scale customer service and – as importantly – to make agents’ careers more rewarding.

How to Intelligently Use Generative AI in Customer Service

Contributor Network

How to Intelligently Use Generative AI in Customer Service

Generative AI, the advanced technology behind ChatGPT, Google's Bard, DALL-E, MidJourney, and an...

by Reetu Kainulainen