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Current: Nidhi Singh

Nidhi Singh

Nidhi is a B2B SaaS writer covering customer service, IT, and business ops. She works at Hiver, an AI customer service platform that offers two products: Hiver Omni for managing complex support operations, and Hiver in Gmail, an AI helpdesk built inside Gmail.

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Round-Robin vs. Skill-Based Routing: How to Choose

If you work in customer support, you've probably reassigned a ticket within seconds because it...

Round-Robin vs. Skill-Based Routing: How to Choose

by Nidhi Singh