Mads Fosselius

For 20+ years, Mads has had a singular focus to drive, revive, and accelerate change in the customer service space. By transforming contact centers' functions and empowering customer service agents, Mads has successfully enriched the agent and customer service experience across key global markets.

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Why Customer-Led Buying Is the Way Forward for SaaS

In many circumstances, companies are debating whether to focus on a sales-led or product-led...

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