As a content marketer, Lucia enjoys writing articles that educate, inform, and entertain. She is currently the Head of Content at Delighted, a customer experience management platform that helps companies improve their brand experience with real-time customer feedback. When she’s not writing or editing, she’s usually baking bread, cakes, cookies, and pies.
With customer experience becoming more and more of a competitive differentiator, hot deals aren’t...
As the saying goes, "It takes a village," and improving your company's customer experience to grow...