Kaye Chapman is the Learning & Development Manager for Comm100, an award-winning global provider of omnichannel customer experience solutions that powers real-time interactions via web, mobile, and messaging. Kaye is an internationally-experienced writer and trainer and has worked with Fortune 500, governmental, and private firms across the world to advance customer service operations and embed leading learning and development strategy. As a specialist in Contact Centers, Kaye is passionate about using technology and training to improve experiences for customers and employees alike.
How does your contact center handle new starter training and onboarding?
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