Jeb operates Dasteel Consulting, focusing on advising CX leaders, and is a founder of the Experience Alliance, a CX/EM collaborative working group. Jeb served as the global Chief Customer Officer for Oracle from early 2008 to September 2019.
The volatility of the tech industry shouldn’t be a surprise to anybody.
Everyone’s been whispering that dreaded word - recession - for at least a year. And now that we’ve...