Industry Insights
G2 Voices
Tech Signals
Resources
- Editorial Guidelines
  Learn about our contributor guidelines, process, and timeline.
- Our Writers
  Meet the people behind the words.
- Submit a Pitch
  Use this easy form to submit a content idea.
- TechBlend
  A collection of the best tech news and content.
- Glossary Terms
  Define tech jargon and acronyms with our comprehensive glossary.
Bad Reviews
Watch vendors read Bad G2 Reviews, à la Mean Tweets.

Home
Our Writers
Current: Dwayne Charrington

Dwayne Charrington

Dwayne Charrington is a technical writer for ProProfs Help Desk. He possesses hands-on experience in writing for the customer service industry. He shares insights on industrial challenges, customer service trends, and how businesses overcome related challenges.

Contributor Network

What Is Customer Loyalty? 5 Ways to Build a Loyal Culture

Loyal customers weave a story for your business that no other stakeholder can.

by Dwayne Charrington

Marketing

How to Conduct a Successful Competitive Analysis in 6 Steps

It's common for entrepreneurs to receive the advice that their business needs to stay one step...