Alex Tray is a cybersecurity consultant with ten years of experience in the IT field. Alex currently works as a system administrator at a tech company in Texas. He’s an expert in Windows Server and Desktop Administration. Alex often writes articles about data security for NAKIVO Backup & Replication, a full-featured backup and recovery software made with MSPs in mind.
A service level agreement (SLA) isn't just a list of services, metrics, and penalties.