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Current: Declan Ivory

Declan Ivory

Declan Ivory is VP of customer support at Intercom. Declan has 30+ years of experience in IT, Telecoms, and Service Delivery. He is a seasoned leader who is passionate about building and developing high-performing teams and applying digital technologies to support organisations through major business transformation.

Industry Insights

Customer Service Trends as We Know Them Are Dead: Five AI-Driven Changes

Forget everything you thought you knew about customer service. AI has changed the game entirely,...

Customer Service Trends as We Know Them Are Dead: Five AI-Driven Changes

by Declan Ivory