Craig Flower

Craig Flower is the Chief Information Officer at Zendesk, where he oversees the deployment of the company’s technology stack and digital capabilities to drive both customer and employee success. Before joining Zendesk, Craig served as Chief Technology Officer at TriNet, where he focused on positioning the company as a scalable HR service provider across six industry verticals. Earlier, as Chief Information Officer at Hewlett-Packard, Craig led business model innovation and IT transformation efforts during his 20+ years with the company, contributing to significant revenue growth and margin expansion.

Industry Insights

Shadow AI in CX: Data-Driven Insights and How Leaders Should Respond

Shadow AI may be a hot topic, but it’s hardly a new phenomenon. As an IT executive for...