I evaluated 20+ tools to finalize the five best RMM software. They are NinjaOne, Acronis Cyber Protect Cloud, Atera, Datto RMM, and TeamViewer.
I’ve seen post after post from sysadmins, solo IT pros, and managed service providers (MSPs) asking the same thing: “What’s the best RMM software for MSPs that doesn’t make me throw my laptop out of the window?”
Between clunky agent deployments, patch automation that breaks at scale, overpriced licensing tiers, and remote access tools that freeze when you need them most, the frustrations are real, and I’ve heard them loud and clear.
I may not be managing endpoints myself, but I’ve spent the last few weeks knee-deep in this space, comparing features, reading MSP forums, analyzing user reviews, and studying what real teams need from their RMM.
In this article, I’ll walk you through the five best RMM software tools for a range of needs: whether you’re running a one-person IT shop, supporting nonprofit clients, or scaling an MSP that’s juggling thousands of endpoints.
If you’re tired of bloated features, high-pressure demos, and support that ghosts you when you need it most, you’re in the right place.
*These are the top-rated products in the RMM software category, according to G2 Summer 2026 Grid Reports. I have mentioned the starting price of their monthly paid plans and their standout features for easy comparison, wherever applicable.
The workplace is no longer the same. 64% of organizations operate on a hybrid working model, according to Zoom. And with rising cyber threats, I know for a fact that remote monitoring and management (RMM) software is considered essential by many IT teams. Its market is projected to grow from $997.53 million in 2026 to $1.56 million by 2035, reflecting how critical the flexibility and visibility these tools bring.
The best way someone put it to me was, “It’s like having eyes on every machine, without needing to be in the room.” That stuck with me. At its core, RMM software gives teams the tools to oversee, maintain, and support endpoints from anywhere, handling patching, scripting, remote desktop, alerts, asset tracking, and more in one place. While RMM ensures visibility and smooth operations, MDR providers take it a step further with 24/7 threat detection and expert-led response.
When I asked MSPs what they rely on their RMM for, the answer was almost always the same: “It’s how we keep everything running without constantly putting out fires.” For internal IT teams, especially those juggling hybrid work environments, it becomes the central dashboard to manage updates, machines, user issues, and even inventory, without hopping across a dozen different tools.
What stood out in these conversations was how much a good RMM changes the game. It’s not just about monitoring; it’s about making workflows repeatable, remote support reliable, and teams more proactive than reactive. The right RMM doesn’t overwhelm you with alerts. It filters the noise, simplifies the response, and saves time where it matters most.
To narrow down the overwhelming list of options, I started where many IT pros do, on G2’s RMM software category page. I filtered for tools with consistently high satisfaction scores, a healthy volume of real-user reviews, and clear momentum in the space.
From there, I dug into each platform’s core feature set. I used AI to analyze 1,000+ G2 reviews to know what users liked and disliked about the product.
In cases where I couldn't personally test the tool due to limited access, I consulted a professional with hands-on experience and validated their insights using G2 reviews. The screenshots featured in this article may mix those captured during evaluation and those obtained from the vendor's G2 page.
After speaking with MSPs and internal IT pros, I narrowed my criteria for the best RMM software to a handful of non-negotiables. Here’s what I looked for based on what real users said matters most in day-to-day operations.
With this, I narrowed down to the 5 best RMM software. Not all of them tick every box on my criteria list, but each stands out in ways that make it worth considering, depending on your specific needs.
The list below contains genuine user reviews from the RMM Software category. To be included in this category, a solution must:
*This data was pulled from G2 in 2026. Some reviews may have been edited for clarity.
NinjaOne is one of those names I kept hearing whenever I asked IT pros and MSPs what RMM software they actually liked using. It came up on G2, in Reddit threads, and in a few one-on-one conversations I had during my research. Naturally, I wanted to dig deeper into why it stands out. After watching the video demo and combing through recent G2 reviews, it’s easy for me to see why NinjaOne consistently ranks so high as one of the top-rated RMM software.
G2 users seem to love most is how clean and intuitive the platform feels. Whether they’re managing 50 devices or 5,000, the ease of use and setup came up again and again. Several reviewers mentioned getting up and running quickly, without needing tons of documentation or outside help.
The real standouts in my view are the patch management, remote monitoring, and device control features. According to G2 Data, users rate the remote monitoring feature 95%, the device management feature 94%, and the remote access feature 93%, putting NinjaOne above the category average. It’s praised for its real-time visibility, fast agent performance, and granular policy controls.
NinjaOne’s remote access tools are a major strength for fast support, but some G2 users mention occasional friction around connection reliability, multi-monitor handling, RDP credential management, and missing workflow helpers. Even with those gaps, reviewers still describe the remote experience as useful and efficient overall, especially because NinjaOne offers multiple remote options and lets technicians resolve many issues through background tools without disrupting end users.
I saw multiple G2 reviews from system administrators who said it helps them confidently automate updates and reduce hands-on intervention. This is especially valuable for small teams stretched thin.
G2 reviewers repeatedly call out NinjaOne’s integrations with tools like HaloPSA, ConnectWise Manage, Intune, SentinelOne, CrowdStrike, Bitdefender, Acronis, ScreenConnect, Apple Business Manager, and Microsoft 365 backup. For MSPs and internal IT teams, this makes NinjaOne feel less like a standalone RMM and more like a central operations hub.
While NinjaOne covers everyday reporting needs well, G2 users note that more advanced or highly customized reports can take extra effort, especially for teams that need granular patch history, software counts, custom columns, or longer-term trend views. That said, its built-in dashboards still give IT teams strong day-to-day visibility, and the platform’s API and integrations give more data-mature teams a path to build tailored reporting workflows outside the core console.
Beyond the software itself, many users highlight NinjaOne’s support team, onboarding process, documentation, Dojo resources, webinars, and free training sessions. This matters because RMM tools can be operationally complex, especially for teams migrating from platforms like Kaseya, N-able, LabTech, or NCentral.
Overall, I'd recommend NinjaOne to IT teams or MSPs looking for a reliable, no-frills RMM platform that nails the fundamentals. It’s especially ideal for teams that value easy setup, good customer support, and streamlined patching across Windows and macOS environments. And if you’re coming from tools with outdated interfaces or laggy agents, this one might just feel like a breath of fresh air.
"I really like that whenever I have questions about a feature, or I’m looking into a specific automation, I can contact the Ninja One team for training at any time, and it’s free. On top of that, the application itself alerts me right away if any of my devices run into an issue or a failure."
- NinjaOne review, Michael C.
"One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session. While this approach works, a more seamless, browser-based, or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks."
- NinjaOne review, Liam S.
Need deeper MDM functionality? Explore the best mobile device management software for advanced control.
I came into Acronis Cyber Protect Cloud expecting a lightweight RMM platform, but I found a cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution.
With a 4.7 average G2 rating and 99% of users rating it 4 or 5 stars, Acronis Cyber Protect Cloud clearly resonates with IT teams, and 95% users are likely to recommend this RMM tool.
I found that Acronis earns praise for its ransomware and malware protection. Users call out AI-based threat detection, rollback capabilities, anti-malware, EDR, XDR, email security, vulnerability assessments, and proactive alerts. The benefit is not just protection, but confidence that backup and security are working together rather than operating as disconnected tools.
Some G2 users note occasional backup-related issues, such as failed jobs, configuration friction, or needing clearer troubleshooting details. Even so, its core backup capabilities, ransomware protection, Microsoft 365 coverage, and disaster recovery options remain major strengths for teams prioritizing business continuity and secure data recovery.
I noted that the centralized, multi-tenant dashboard is especially valuable for MSPs. Reviewers like being able to monitor clients, workloads, endpoints, alerts, backup status, and security posture from one place. This single-pane view makes it easier to manage hundreds of clients, spot failed backups, investigate threats, and keep service delivery organized.
G2 users highlight Acronis’ compliance and visibility features. The platform helps teams track backup status, endpoint health, inventory, notifications, risk scans, and reporting. For organizations with regulatory or client security expectations, that visibility helps prove protection is in place and makes audits or client reviews easier to support.
Acronis receives a high score of 93% on G2 for its ease of use and ease of setup. Reviewers mention simple setup, smooth installation, intuitive navigation, clear policies, and helpful notifications. Even though the platform covers a wide range of cyber protection use cases, users say it remains approachable enough for admins and partners to manage efficiently.
G2 users praise its flexible pricing and pay-per-consumption licensing. For MSPs and partners, I found that this makes Acronis easier to scale across different client needs while keeping billing predictable.
Some reviewers mention that support experiences can vary when they need help with more specific technical issues. That said, the platform’s centralized management, documentation, and partner-focused model still make it practical for MSPs.
Overall, Acronis Cyber Protect Cloud is a strong fit for MSPs and IT teams that want to consolidate backup, recovery, and cybersecurity into one manageable platform. Its breadth of protection, centralized visibility, and business continuity features make it a practical long-term choice for securing client environments.
"What really set Acronis apart was its focus on compliance and integrated protection. Rather than specialising in just one aspect of MSP operations, it addresses many common compliance and security requirements within a single, cohesive platform."
- Acronis Cyber Protect Cloud review, Mark N.
"It isn’t always easy to tell which licenses will be applied, and in some cases a license ends up being assigned in a way that makes it very difficult to identify which workload it was applied to."
- Acronis Cyber Protect Cloud review, Anthony V.
Atera kept showing up in my research as a favorite for small to midsize MSPs as well as one of the most affordable RMM solutions for IT teams of all sizes. With a 4.6-star average across 1,100+ reviews on G2, Atera has built a strong reputation for being intuitive, budget-friendly, and packed with just the right features to get the job done without feeling overwhelming.
What really stood out to me is how quickly users are able to get up and running with Atera. Reviewers often praised its out-of-the-box simplicity that makes it accessible even to first-time RMM users. There’s no steep learning curve or complicated onboarding process, which makes it super approachable, especially if you’re not deep into scripting or policy-building. Once you're in, the interface feels clean and manageable. It doesn’t try to do too much, and that’s a good thing.
Also, Atera gets 92% user satisfaction score for remote access and remote monitoring, according to G2 Data. IT teams seem to really like the all-in-one dashboard that integrates RMM, PSA, and even billing into one place. It’s a huge plus for MSPs who don’t want to spend time stitching together six different tools just to keep things running.
While Atera is generally easy to navigate, some G2 users mention slight performance slowdowns when managing a large number of devices or delays when connecting remotely at times. That said, these comments appear less frequent than praise for its clean interface and quick setup, and the platform still works well for teams that want an approachable, all-in-one IT management tool.
Many G2 reviewers highlight Atera’s AI agents, Copilot, Robin, and IT Autopilot as meaningful time-savers. Users say these features help resolve routine tickets, summarize issue history, generate scripts, filter alert noise, and handle basic troubleshooting automatically. For small teams under pressure, this creates a more proactive support model where technicians can focus on higher-value work instead of repetitive helpdesk tasks.
Beyond AI, I observed reviewers consistently praising Atera’s automation profiles, recurring scripts, patch schedules, software deployment, and shared script capabilities. These features help teams push updates, run cleanup jobs, deploy applications, and handle background maintenance without manually touching every device.
Atera’s ticketing system often comes up as a practical benefit in G2 reviews, particularly because it connects directly with device monitoring, alerts, users, and remote access. Users mention that alerts can turn into tickets, ticket history is easy to track, and technicians can jump from a support request into the affected device quickly.
Atera’s per-technician pricing is one of its clearest advantages, especially for MSPs and lean IT teams managing hundreds or thousands of endpoints. Instead of costs rising with every new device, teams can deploy agents broadly while keeping spend tied to the number of technicians using the platform. That makes Atera especially appealing for organizations with large or fluctuating device counts.
Some G2 users note that certain areas could offer deeper customization or more advanced controls as teams scale. However, its simplicity, per-technician pricing, and steady feature releases make it a strong fit for MSPs and IT teams that value speed, affordability, and continuous improvement.
97% of Atera users rate it 4 and above on G2. Based on my evaluation, Atera is well-suited for IT teams and growing MSPs who want a no-fuss RMM that’s quick to deploy and easy to manage day to day. For lean teams that value simplicity, affordability, and an all-in-one experience, Atera punches well above its weight.
"What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl.
For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives.
A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding."
- Atera review, Riccardo T.
"I love most parts of Atera, but I felt that overall improvement of the features can be made for better efficiency and effective use of this platform. I also feel that the reporting could be made a little more detailed, which will allow for better decision-making. The user can be more efficient in using this platform with some training. Though I love the current pricing model, I wish that more options on pricing were available."
- Atera review, Konjengbam M.
Remote monitoring is proactive, but pairing it with penetration testing software ensures hidden risks are exposed.
Datto RMM came up often in my research, especially when I spoke with MSPs who were deep into managing client networks and needed something more scalable than entry-level tools. It’s widely used across the MSP space, and it shows up strongly on G2 with a 4.5-star average from 700+ reviewers.
A big part of why Datto RMM works for so many teams, in my opinion, is its core remote monitoring and device management capabilities. Those are the bread and butter, and reviewers agree. Remote monitoring alone scored a strong 93% satisfaction rating, with G2 users calling out how easy it is to get granular visibility into endpoints and automate common tasks.
Many G2 reviewers describe Datto RMM as easy to deploy, cloud-based, and quick to get running without maintaining an on-premise server. Users mention smooth agent installation, straightforward setup wizards, and minimal endpoint performance impact.
I saw multiple G2 reviews praising the flexibility of the automation engine and the ability to push updates, scripts, and configurations across fleets without having to babysit every action. For MSPs managing many client sites or networks, that kind of control is key.
Beyond standard remote control, users appreciate that Datto RMM offers several connection paths, including Web Remote, Splashtop, RDP, and VNC. This gives support teams more flexibility when one method is unavailable or better suited to a specific device. Reviewers also call out helpful remote support features like chat, mouse control, and secure password injection.
Datto RMM offers several remote access options, but some G2 users mention occasional connection issues or session delays. Even so, the availability of such an array of options gives technicians backup paths when supporting users across different client environments.
I noted several users praised Datto RMM’s dashboard personalization, dynamic filters, device view presets, and flexible columns. This is useful for technicians who want to tailor the console around the devices, alerts, or metrics they care about most. Reviewers also mention global search, site-level organization, and filter options as helpful for managing many clients or locations.
Datto RMM gives technicians detailed endpoint and network context, including hardware inventory, software lists, patch status, event logs, performance metrics, online/offline status, and network information. Some reviewers also called out network scanning and node management as valuable for understanding client environments.
Some G2 users note that Datto RMM can feel slower at times, especially when loading certain views or waiting for cloud-based changes to reflect. However, once configured, it remains a capable MSP platform for monitoring, patching, scripting, and managing endpoints at scale.
If you’re part of a mid-sized or growing MSP, or you’re looking for an RMM platform that integrates tightly with your backup, endpoint protection, or PSA tools, I'd say Datto RMM is a serious contender. Especially for teams already using other Kaseya or Datto products, Datto RMM feels like the natural next step. It brings everything into one ecosystem and gives you the automation muscle to scale without adding more overhead.
"I like how simple and intuitive Datto RMM is to use. It also has a robust feature set that allows for more advanced scripting and application deployment. The ability to quickly and easily manage all of our endpoints is invaluable. My favorite feature is the ability to package applications, script setting changes, and after testing, deploy them to multiple clients with just a few clicks.."
- Datto RMM review, Justin C.
"Some advanced configurations and scripting workflows can take time to learn, especially for newer technicians. There can also be occasional delays or noise in alerting if policies aren’t tuned properly, which requires ongoing refinement."
- Datto RMM review, Aidan L.
If you’re evaluating RMM tools as part of a larger IT strategy, you might want to explore options in enterprise IT management software for solutions that go beyond endpoint monitoring and offer full-stack control.
TeamViewer is one of those remote connectivity tools that almost every IT team or technician has touched at some point, usually for remote desktop support. But what surprised me in my research is just how much it's evolved into a broader RMM solution.
What G2 users consistently praise is how effortless remote access feels. It’s TeamViewer’s bread and butter, and it shows, with a 96% satisfaction rating for remote access, one of the highest in the category.
As far as I can tell, people love how quickly they can connect to client devices without jumping through hoops or spinning up infrastructure. It’s also highly rated for ease of use (93%) and ease of setup (92%), making it a great fit for teams that don’t want to waste time on complex configurations.
A few users also highlighted features like service, asset management, and device control. You can manage devices, schedule and roll out updates, and manage patch deployments, software installations, upgrades, and reconfigurations from anywhere. For companies focused on fast, secure support and lightweight device management, I feel these features seem to be more than enough.
Reviewers appreciate that TeamViewer works smoothly across Windows, Mac, Android, mobile devices, and mixed operating environments. This makes it especially useful for teams supporting distributed users or varied device fleets, since technicians can rely on one tool instead of switching between platform-specific remote access options.
I came across some comments about occasional connectivity or session stability issues, especially in lower-bandwidth environments. These weren’t major issues, but they’re worth noting for teams that need rock-solid connections every time. Even so, reviewers continue to value its ease of use, unattended access, and strong performance across devices, especially for quick troubleshooting and distributed support.
Beyond screen sharing, G2 reviewers value TeamViewer’s built-in file transfer, chat, video, meeting, and collaboration capabilities. These features make it easier to share documents, move files between systems, communicate during support sessions, and collaborate with users without relying on separate tools.
I noted that users also highlight TeamViewer’s MSI deployment, management console, device grouping, permissions, and centralized access controls. For larger IT teams, these capabilities make it easier to roll out TeamViewer across many endpoints, organize devices, assign access, and maintain secure remote support at scale.
G2 reviewers mentioned considering the cost. Some users felt the pricing was on the higher side, especially for smaller teams. But many also pointed out that TeamViewer offers strong value for what it costs, with reliable remote access and a mature feature set.
From everything I’ve read, TeamViewer is a good remote management software choice for tech startups, SMBs, businesses with hybrid workforces, and departments supporting distributed teams.
"What I like most about TeamViewer is how easy it is to use without feeling overly complicated. I’ve used it for helping friends and family fix issues on their computers, and the connection process is usually quick and smooth. The interface is simple enough that even people who aren’t very tech-savvy can follow along."
- TeamViewer review, Nidumollu L.
"What I dislike most about TeamViewer is its pricing and licensing system. The software itself is easy to use, but the constant subscription push and random commercial use detected flags can make the experience frustrating, especially for personal users. Performance can also feel inconsistent at times, with occasional lag or connection drops during remote sessions."
- TeamViewer review, Shresth K.
Want to compare more tools like TeamViewer? Check out G2's guide to the best remote desktop software for more options focused specifically on secure, high-performance remote access. For a feature-level comparison on security, unattended access, and device control, see our remote desktop software feature breakdown.
Each of these tools has its strengths and ideal use cases, especially if your team has specific needs around PSA integration, pricing flexibility, or enterprise-grade control.
The table below covers the top 5 RMM software for 2026 mentioned in this article and their free plan details.
| RMM Software | Free Plans/trials | |
| 1 | NinjaOne | 14-day free trial |
| 2 | Acronis Cyber Protect Cloud | 30-day free trial |
| 3 | Atera | 30-day free trial |
| 4 | Datto RMM | 14-day free trial |
| 5 | TeamViewer | Free for personal use; also provides a 14-day free trial for the Remote Access plan |
While the list above highlights my top picks, there were a few other tools that stood out during my research, even if they didn’t make the final cut. If you're exploring options, it's worth keeping an eye on:
Got more questions? G2 has the answers.
NinjaOne is a strong pick for automation and patch management, especially for teams that want reliable endpoint monitoring, policy-based patching, and an intuitive interface. Atera is also worth considering if you want automation, scripting, and AI-assisted workflows at a predictable per-technician price.
Atera is a good fit for IT services teams that want RMM, PSA, ticketing, billing, remote access, and automation in one platform. Datto RMM is another strong option if you already use or plan to use the broader Kaseya/Datto ecosystem.
Atera is especially scalable for growing MSPs because its per-technician pricing lets teams manage unlimited endpoints without costs rising per device. Datto RMM is also built for MSPs managing many client environments and offers strong automation, device visibility, and ecosystem integrations.
Compare RMM software on G2 based on patch management, remote access, automation, alerting, asset inventory, integrations, ease of use, pricing, and scalability. The best option depends on whether your priority is cost control, remote support, cybersecurity, backup, or MSP service delivery.
Atera offers one of the clearest pricing models for small IT teams, with per-technician pricing and unlimited devices. It combines RMM, PSA, ticketing, billing, patching, reporting, and automation in one platform, making it a practical choice for lean teams.
NinjaOne, Atera, Datto RMM, TeamViewer, and Acronis Cyber Protect Cloud all support centralized endpoint management. NinjaOne stands out for clean device control and monitoring, while TeamViewer is especially strong for cross-platform remote access.
TeamViewer offers fast, secure remote access across devices, including mobile use cases. Atera is also cloud-based and approachable for teams that want to manage tickets, monitoring, and remote access from a single platform.
Atera is the best starting point for many small MSPs because it is easy to set up, has a low learning curve, and uses per-technician pricing. It gives small teams RMM, PSA, billing, ticketing, remote access, and automation without needing multiple tools.
Atera offers strong value because of its unlimited-device, per-technician pricing. NinjaOne also delivers strong value for teams that prioritize usability, patching, and endpoint visibility. Acronis Cyber Protect Cloud is valuable for teams that want RMM plus backup, disaster recovery, and cybersecurity in one platform.
TeamViewer is best known for fast, secure remote access across devices. NinjaOne is also strong for remote access, alerting, and device monitoring, while Datto RMM offers multiple remote connection options like Web Remote, Splashtop, RDP, and VNC.
After sifting through reviews, specs, demos, and enough RMM rabbit holes to crash a dashboard, one thing stood out: the best RMM tools aren’t the ones that do everything; they’re the ones that do the right things well. Some platforms ace patch automation. Others shine in PSA integration or remote access. But in practice, most teams don’t need more features. They need fewer surprises.
Here’s something I didn’t expect going in: the RMM tools that scored highest with users were not just the powerful, they were the most predictable. Fewer alerts. Faster fixes. Clearer dashboards. That kind of reliability adds up fast when you’re managing hundreds (or thousands) of endpoints.
If there’s one thing I’d leave you with, it’s this: choose the RMM that makes your work invisible to your users and uneventful for your team. Because quiet days are the real goal, aren’t they?
Whether you’re a one-person IT shop tired of playing whack-a-mole with manual patches or an MSP juggling client chaos, I hope this guide gets you closer to the RMM that fits, without forcing you to bend your workflow to match. Go forth, monitor smarter, and script your way to fewer headaches. You've earned it.
Choosing the right RMM software is only one part of building a resilient, efficient IT strategy. If you’re looking to take your asset visibility and control even further, explore the top IT Asset Management solutions on G2.