A Leap of Trust:
AI Agents Are Winning Hearts and Wallets

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Agents are delivering ahead of schedule.

Forget the AI bubble headlines. Agents are moving from pilot to production faster than anyone predicted. And they’re proving value with cost savings, speed, and real business impact. This report reveals how adoption is scaling, the results buyers are seeing, and why vendors must adapt to capture the opportunity.

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Adoption is already mainstream.

3 in 4 companies have invested in AI agents, and almost 60% already have them live in production.

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Orchestration is the next challenge.

Agents are already talking to other agents across platforms and vendors, and IT’s top concern is coordinating them quickly.

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Results are real and measurable.

From 50% cost savings to 23% faster workflows, agents are paying off in ways generative AI never did.

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Companies must adapt to win.

Buyers don’t trust hype. They want third-party proof, transparent benchmarks, and pricing that flexes with outcomes. 

 

The promise of AI just became real.

Generative AI gave us potential. AI agents are delivering outcomes.

At the start of the year, many believed that agents would struggle in enterprise workflows. The data tells a different story.

Drawing on survey responses from more than 1,000 agent buyers and G2 Review Data, this report provides never-before-seen insights into how trust is expanding, where autonomy is taking hold, and why adoption is moving faster than expected.

Agents not only are moving quickly from pilot to production, but they’re rapidly earning trust, cutting costs, and proving they belong.

My hope is that these findings serve both as evidence of progress and a playbook for how vendors and investors can build trust and scale agent adoption across their organizations.


– Tim Sanders, Chief Innovation Officer @ G2

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Let’s dive in.

Learn what’s driving trust in AI agents today and how it will shape adoption tomorrow.

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