Making the Case to Buy HR Software in 2019

Courtney Moran
Courtney Moran  |  November 29, 2018

You’re in business and you’ve got a human resources issue. Go ahead. Name it. For almost any people-problem you’re dealing with, HR software can provide a solution.

If you’re an employee at a small- to medium-sized business, you can usually get by on a few free software options (and you can certainly make the most out of spreadsheets).

Benefits of HR software

Perhaps you’ve maxed out all the free options available to you (like free accounting software), and you’ve run out of room on that spreadsheet. To grow a productive workforce, you’re going to need to invest in software.

Let’s run through some potential scenarios.

Hiring and recruiting needs a solid boost.

If you need to improve and expand your candidate funnel and attract diverse talent but don’t want to commit any more human resources to the task, there are many recruiting and hiring solutions available today.

Applicant tracking systems can help HR employees streamline their recruiting processes. Job boards can help employers fill open positions. Meanwhile, technical skills screening software can help HR personnel identify the most skilled candidates for the job.

Employee requests and cases need oversight.

There are a handful of HR solutions to manage employee-based requests or issues. HR case management software streamlines the process of receiving, tracking, and responding to employee issues, complaints, and questions.

Meanwhile, HR service delivery software provides a platform for HR professionals to maintain a knowledge base and ticketing system.

Employee morale is low.

Employee dissatisfaction results in low retention rates, which has been shown time and time again to negatively impact productivity and the bottom line. Implementing an engagement solution is an essential part of solving the problem.

There are a variety of solutions that focus on improving employee engagement. First, the obvious: Employee engagement software can help companies understand what employees need. With pulse surveys, employers can gauge satisfaction and respond accordingly.

Employee recognition software helps management and employees recognize each other for their hard-fought wins, big and small. Companies can implement and manage company-wide health and wellness initiatives with corporate wellness software.

Meanwhile, financial wellness software provides companies with techniques to provide financial guidance and support to their employees. To increase company-wide engagement, mentoring software helps companies provide mentoring across departments, job titles, and skill levels.

But let’s not put the cart before the horse. We have some work to do before we get into focusing on products. If you’re in the early stages of feeling the pinch, first things first: identify your pain points.

HR and business pain points

Business pain points affect the bottom line and need to be addressed for companies to grow.

Identify what is causing your company, department, or team the most pain. To identify the pain points, consider the following questions:

  • What problem are you trying to solve?
  • What tasks take up most of your work day?
  • What is the biggest hurdle to business growth?
  • What topics or conversations are continually had by management and C-level?

Or try considering pain points by topic:

  • Efficiency: Are you spending too much time on a current task?
  • Procedure: Do you need to improve an internal process?
  • Finances: Are you spending too much money on your current solution?
  • Support: Are you receiving the support you need?

Create a Compelling Business Case

Your business case must be tailored to different audiences including key stakeholders, C-level executives, and appropriate managers. To move forward with a software purchase, you will need executive buy-in. You’ve identified your pain points, and now you need to break down the essential costs.

Research. Research. Research.

You need to conduct extensive qualitative customer research. This includes collecting data and evidence. Often, growing companies need to find a solution but have limited experience with software. Evidence may come in the form of talking to other departments, contacting similar-sized companies, networking, or even putting social media to work. You can even consider making a LinkedIn post on your business account.

A part of your research—perhaps the most important part of your research, I might add—is reading user reviews. To help you process all those reviews, we’ve added video reviews to our site. If you’re looking for background check, HR management suites, employee scheduling, corporate LMS, recruiting, time tracking, workforce management, or payroll, check out the following reviews!

Video reviews of popular HR software

Background check


HR management suites


Corporate LMS




Time tracking


Workforce management




Next steps with HR software

If you still don’t know where to start, begin with G2 Crowd, where Kate will help you begin the process of researching software solutions that best fit your business needs.

Ready to learn more about HR and recruiting? Learn about the best job search sites in 2018 for your hiring team.

Courtney Moran

Courtney Moran

Courtney Moran is a Senior Research Specialist at G2 concentrating on HR with a focus on employee engagement and diversity, equity & inclusion (DEI). She is interested in helping HR professionals understand the solutions available for creating a diverse, inclusive, and engaged workplace culture. Her varied work experiences — including pastry chef, farm hand, and research assistant — have been her biggest asset in understanding the value and struggles associated with myriad careers.